Case Study – The Use of Interest-Based Problem
Interest-Based, Problem-Solving worksheet on pages 49-51 of Police
Labor-Management Relations (Vol. II), analyze one of three case studies located in Chapter Four.
Review the selected case study from the standpoint of police management, and
write a report to the City Council outlining the identified interests, possible
options, and the reasoning to support one option over another. Very important, Ensure that you fully
disclose the options and impacts to the City and labor union.
The paper must be three pages in length (excluding the title and
reference pages) and formatted according to APA style. Cite your resources in
text and on the reference page. If thiS sounds confusing in any way please let me know, this needs a introduction, thesis, and a conclusion, references.
Polzin, M., & DeLord, R.
(2006, August). Police labor-management relations (vol. II): Perspective and
practical solution for implementing change, making reforms, and handling crisis
for managers and union leaders. U.S. Department of Justice, Office of
Community Oriented Policing Services. Retrieved from http://www.cops.usdoj.gov/files/RIC/Publications/e06064103.pdf
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Applying the Interest-Based,
Interest-Based, Problem-Solving Method
Groups learn the interest-based,
problem-solving method best by applying it. In this chapter we present
three hypothetical cases to which an
interest-based method could be applied. W
e provide a worksheet that
groups can use to work through each
The worksheet can also be used when
applying the method to
issues and problems that surface
within their own departments.
Accompanying each case is commentary
that the facilitators can use when reviewing the work of the union-
management groups who are learning
to apply the method.
The commentary should not be
construed as the
only answer or solution to the case,
but as an example of what kinds of ideas might result when the method
The facilitators may ask their
union-management groups to work through the cases and compare
their notes with those provided.
An Interest-Based, Problem-Solving
Step 1. Decide on the Issue.
s perspective of the issue
Identify the issue - the underlying
condition that you choose to address
State the issue in writing.
Police Labor-Management Relations (V
Step 2. Identify Interests
Identify stakeholders and their
Discuss importance of each interest.
Step 3. Invent Options
Clarify the options
Combine, eliminate, add to, revise
Establish priorities, if needed.
Step 4. Evaluate Options against
Construct the matrix
options against the interests
Review completed matrix
Discuss the options with the most
Applying the Interest-Based,
Step 5. Select and Agree on an
Use consensus to decide
If no solution emerges, discuss, add
to, revise, continue to watch for emerging solutions
Establish priorities, if needed
Agree on a solution.
Step 6. Develop an Implementation
Outline the process or sequence of
tasks to be completed
Establish a tentative timeline for
Identify the person(s) responsible
for each task
Create a mechanism for monitoring
progress and evaluation.
Dealing with the media during a
Dealing with the media during a
Police Labor-Management Relations
Around 2:00 PM on a weekday
, the communications operator
received a call that a man waving a pistol was
walking down the middle of the
street in a neighborhood known to be a high-crime area in which the majority
of the residents are Latino.
The first police officers to arrive
saw a Latino male about 35 years old walking
with what appeared to be a pistol in
his right hand. Children were playing in some of the yards. Neighbors
were outside watching the man and
calling for the children to come inside. Several of them tried to talk to the
man who seemed disoriented or drunk.
When the man saw the police car he fled down an alley
officer called out for him to stop
and started chasing the man when he continued to run.
heard about the call and directed
its traffic helicopter to the scene looking for a story
. More police cars were
dispatched and more neighbors came
outside when they heard the police sirens.
wo patrol officers finally cornered
the man in an alleyway
. Other officers blocked the
alleyway to prevent the
man from escaping.
crowd gathered and one woman tried
to get past the officers. When she was stopped
she started screaming that the man
was her mentally ill son and she did not want the officers to harm him.
She wanted to speak to him but the
officers refused to let her pass.
The two patrol officers continued to
the man to drop the pistol but he
refused. When he started to raise the pistol the officers fired nine times,
striking him six times.
The gunshots set of
f a crowd reaction and the man’
s mother fainted.
rumor spread quickly through the
crowd that the police had shot a
mentally ill man. Several youths in the crowd started throwing bottles. More
officers arrived and it took them
several hours to quiet the crowd and restore order
The media arrived in
mass with the news station
helicopter reporting live from the scene. Investigators discovered that the man
had been holding a realistic-looking
The media interviewed the mother at
the scene and she claimed that the police refused to allow her to speak
to her son. She argued that the
police could have wounded him or used nonlethal means. She claimed the
police murdered her son. Several
neighborhood men were also interviewed.
They reported that they knew
the man and that they tried to get
him to go home.
They added that they believed the
police were too quick
to shoot Latino men.
The two officers involved in the
shooting were white. One officer had been on the department 1 year and
had just gotten of
The other officer was a 5-year
veteran who had been involved in a police-
related death the previous year when
he shot another Latino male who he said attempted to back into him
during a traffic stop.
Later in the day
, the mayor publicly questioned why
the police had to fire nine shots to stop one man. He
wanted to know why the police did
not use stun guns or just withdraw and allow the man’
s mother to speak
, radio, and newspaper reporters
arrive at the police station and want a response from the police
department for the evening news.
The chief wants to do so with
He does not yet have all of the
facts. He has not had a chance to
talk with either of the officers involved or any other officers who witnessed
the event. However
, he knows that he has to say
something. Police relations with the Latino community have
improved considerably over the past
year and this event could set them back considerably
The mayor also is
demanding a response.
The media and members of the
community are already putting pressure on her
and she wants to know who is at
fault and what will be done about it.
The department has specific
procedures to follow when officers are confronted with situations like this and
all officers recently completed a
refresher course in this procedure.
o what extent this procedure was or
was not followed remains to be determined
through an official investigation.
The chief has asked the union
president and chief steward to meet in his office because a suspension with
pay is likely
, pending the investigation. He
knows that the media has a habit of seeking statements from the
union in times like this, as well,
and is concerned about how that will af
fect this crisis situation.
The union leadership is also wary of
s request for a statement.
They have not had a chance
to learn from the officers involved
or any witnesses what actually occurred.
man was shot and that is
something that they wish to avoid.
That it was a Latino man in a Latino
neighborhood makes the situation
potentially more difficult.
The union has a responsibility to
represent its members and it does not want the
fate of the two officers decided in,
, or through the media.
et, the union leaders acknowledge
will be emergency paid suspensions
for the two officers until the whole matter is sorted out and any other
appropriate actions are taken or
found to be without merit.
The police chief calls for an
emergency meeting with the police union president.
The chief brings several
other managers whose input is
important or who may have some involvement in whatever they decide.
chief steward as well as several
others from the union’
s executive board joins the union
calls the meeting to order and
states that he is seeking the union’
s involvement in deciding how best
respond to this crisis.
Apply the interest-based method to
In addition to following the
interest-based method, it might be useful to review the “10
things that police unions and police
managers do to mess up their relationship,” that
are listed below, which management
and labor are often prone to make during a
high-profile crisis. A more detailed
discussion of these appears within Police Labor-Management Relations (Vol. I):A
Guide for Implementing Change, Making Reforms,
and Handling Crises for Managers and
•Assuming the traditional roles
played by police management and
police unions in every situation.
•Rushing to judgment.
•Ignoring or not recognizing the
pressures on police management
or police union leaders during a
crisis or controversy.
Over-reacting, retaliating, and
the court of public opinion.
Forgetting to use common sense