website project for a case study

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Bzne4335

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I want someone to edit this files and put them together to make them a case study. the website called tiger gym to new York gym I'm to upload proposal for my case study so you have the outline


AIT 630 Proposal Tiger Gym Final Version.docx

AIT 630 QualityPlan TigerGym.doc

AIT 630 RFP Tiger Gym.docx





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1. Statement of Customer’s need:a. Understanding of the problem. All big chain/franchisee model operated Gym companies have a website which promote their business and strengthen their brand presence online. For Tiger Gym to keep up and thrive amongst these competitors, especially in this time of technology, it needs to have an online presence. A majority of general public look up for any product/service online, research the offerings and then make a decision accordingly. Tiger Gym needs a web-site fast to not only show-up in the search results of such prospective users but also to promote its offerings/brand and serve as a single platform for providing all the information about the Gym. b. Proposed Approach or Solution The goal of the website is to provide simple electronic access to general public/prospective users, serve as a public communications tool, reduce transaction costs for the Gym/users, and to streamline business operations. We propose a website with 6(or more) web-pages providing information about gym memberships plans, current promotions, picture gallery of the gym, panoramic 360 view/ walkthrough the gym facilities & shopping cart feature etc. Website will need a web-server and database for storing the member and staff information. c. Benefits to the customer. The below can be mentioned as a few amongst the many benefits derived from this proposed web-site solution:1. Online presence to reach prospective members 2. Serve as a marketing tool to promote the company 3. Ability to bring out new and better promotions to reach an ever greater audience 4. Provide cutting edge features of viewing one’s exercise videos/chat with the trainer etc. (Features currently not being offered by any of the competitors) 2. Assumptions:We depend on Tiger Gym to provide the contractor with detailed information about its current services and products, including the schedules, gym staff information and contacts. Tiger Gym also has to provide the contractor access to the facilities for filming of the panoramic 360 view of the gym facilities, and filming of the gym trainers’ exercise sessions. Additional assumptions have been categorized below based on the Project Phase and party where the responsibility resides:- Phase 1. Project Initiation Contractor’s Responsibilities Partner Staff Responsibilities Develop Project Plan, including quality assurance plans Establish a Facilitator to work with the project team Clarify roles and responsibilities Establish a mechanism to track all project communications and deliverables and allow the project members to access the information Host WebEx-facilitated conference calls throughout the project duration and facilitate group discussion for all the calls Submit project monthly reports Coordinate Partner resources needed Provide work area Define project standards and controls required by the Partner Attend project kickoff Phase 2. Business Process Analysis and Technology Research Contractor’s Responsibilities Develop Requirements Document Review existing schemas for relevance Conduct feasibility study and technical evaluation of proposed solution to determine whether it satisfies the Customer Document the data flow requirements Partner Staff Responsibilities Coordinate partner resources needed Provide work area Define project standards and controls required by the partner(s) Phase 3. Infrastructure Preparation Contractor’s Responsibilities Determine system requirements Document infrastructure requirements to support the web-site Create development environment [if needed] Install required development software [if needed] Establish security procedures Partner Staff Responsibilities Provide access to infrastructure for installation Schedule Partner staff required Ensure resources available as needed Adopt standards and procedures required Phase 4. Design and Development Contractor’s Responsibilities Create the web-site Development of supporting structure and the elements needed for the web-site Partner Staff Responsibilities Review documents and verify accuracy Develop initial use case document that vendor will use and finalize Phase 5. Conduct End-User Training Contractor’s Responsibilities Develop and provide end user training guidance documents/manuals for end users of the system Provide training to partner technical, program and facility staff Partner Staff Responsibilities Identify State/Tribal and facility representatives for training attendance Provide feedback on training documentation Provide and schedule training rooms Establish appropriate training sessions and agenda. Conduct end user training 3. Project Scope:To design and develop an attractive and compelling customer interface, while keeping in mind the below constraints (amongst many):1. Design of 6 top level pages. 2. Design of the entire site in a manner consistent with top level pages. 3. Responsive web design (capable of being viewed on various screen sizes, i.e. mobile devices, tablets and desktops) 4. The web-site should have sections for offering promotions 5. The web-site should allow members to contact the gym/admins through the website 6. The web-site should include videos of work-out sessions with personal trainers 7. The web-site should allow members to have live chat 8. The web-site should provide a section/page with healthy eating resources and links 9. Site should feature shopping cart functionality 10. Site maintenance 10. Site hosting 11. Client training 12. Availability of technical support 4 .Deliverables:Deliverables will be spaced out through-out the Project Schedule based on the Project Phase as shown below:- Phase Project Initiation Deliverables Project plan including GANTT chart, Timeframe 1 week 1 project kickoff meeting & Monthly project reports Host conference calls, facilitate discussion and issue conference call and meeting minutes (MOM). Publish Monthly project status reports. Business Process Business Requirements Document & Analysis and Technology Recommendation Technology Report Research Report for Technology & Security 1 week Requirements Infrastructure Infrastructure requirements, Preparation Software requirements & Security 1 week standards Design and Website code (HTML/CSS/JScript Development code) along with any embedded 8 weeks graphics/images List of project components and components supporting material(s)/documentation Test Plan for performing: unit, integration, system, user acceptance testing Provision of test plan and test scripts to partner web hosting teams Conduct End-User End user training documents & Training Training plan 1 week 5. Resources:Our winning team comprises of three in-house resources, who will manage the activities related to programming/coding/designing/testing & implementing the security infrastructure of the web-site. We plan on bringing in expertise from outside, who will help us with photography and video recording/editing the Tiger Gym premises, its resources/infrastructures and prepare compelling bios of its instructors and support staff. Resource Type Programmer Graphic Designer Photographer Videographer Tester Security Manager Inhouse/Outsourced In-house In-house Out-sourced Out-sourced In-house In-house # of Resources 1 1 1 1 1 1 Hours Needed 100 110 20 70 50 70 6. Schedule:The Project Schedule is briefly listed below. Detailed GANTT charts will be prepared in the 1st week which will further split the high level blocks into individual tasks. Activity Project Initiation Start Date 10/01/2014 End Date 10/07/2014 Business Process 10/01/2014 10/07/2014 11/15/2014 11/30/2014 10/08/2014 11/30/2014 12/15/2014 12/21/2014 Analysis and Technology Research Infrastructure Preparation Design and Development Conduct End-User Training 7. Price Labor. The price of the project will include labor costs. We will us the skill of the programmer to build a core structure of the website. Our programmer will work 50 hours to build the structure of the website, and additional 50 to fine-tune the details working in the team with the graphic designer to develop the most user-friendly interface. We will also use the skill of our extraordinary web graphic designer to develop the interface. The graphic designer is going to work with a team of the photographer and a videographer that we outsource to our 10 year partners PhotoVideo LLC. The graphic designer will work 70 hours on building the core of all website pages look, and additional 40 to incorporate the work of the photographer and videographer into the presentation of the website. The photographer will work for 20 hours on taking pictures of the facility and the staff. The videographer will work 30 hours to film the 360 panramic walkthrough view of the facility, and the videos of the instructors’ exercise tips, and additional 40 hours on editing the videos. After initial preparation, tester will test the website on major bugs and mistakes. This will take 50 hours. The security manager will be responsible for developing a secure solution to customer login, based on 256 bit SSL technology. He will be overseeing the creation of the security solution for 40 hours, and making sure that it works after testing for another 30 hours. Labor Programmer Graphic Designer Photographer (outsourced) Videographer (outsourced) Tester Security Manager Total Hours 100 110 20 Cost per Hour $25/hour $25/hour $15/hour Total Cost $2,500 $2,750 $300 70 $35/hour $2,450 50 70 - $25/hour $25/hour - $1,250 $1,750 $11,000 Optional features that we offer: 1. Quarterly, or biannual update of the photos and videos on the website using our contracting team, and our graphic design technology. The additional cost will include 5 hours of photography, 10 hours of videotaping, 10 hours of editing, and 5 hours of website update and redesign, and 7 hours of security maintenance for the best protection of proprietary Tiger Gym data. This will compose a cost of $75+$700+$125+$175=$1,075 per update. This cost will be larger contingent on the number of the new employees added to the website, new programs, and frequency of updates. 2. Security maintenance of Tiger Gym website. Our security manager will update necessary features that will work to protect Tiger Gym and its customers from identity theft, copyright infringement, and maintain secure connection to the server at all times. This feature also includes restoring and backing up database information on Tiger Gym clients who registered through the website, and employee database. Our project security manager will work in a team with an assistant for this added feature. The assistant’s cost is $20/hour. The cost of this feature is $110 per month. 8. Risks The risks of the project are as follows: • • • Security risk. Customers, as well as the employees of Tiger Gym are at risk of identity theft as well as loss of important data due to system failures. Our security maintenance package is aimed at managing that risk to provide reasonable reliability to the system. Maintenance. Tiger Gym is a new company that works to increase its market share. In order to appeal to large audience and keep up with the initial idea of the website, regular updates may be necessary. Timely updates will allow to account for the turnover of staff, new or returning clients, new videos, additions to the gym, or gym promotions. Failure to update and maintain these aspects may cause clients to abandon the website, which will make the company lose the cost of $11,000 spent on website development, instead of gaining profit from it. Update package is designed to help add new content to the website. Staff absence. We take care of our staff, with ample vacation time, and sick leave when necessary. When our staff is out sick, we want to provide a good level of support and an opportunity to rest and recover. As a result, we will replace a person who works on a project with a staff member with similar qualifications. In this case, some learning curve may be necessary. A delay of 10 hours in completion of the task is expected when replacing a staff member. Any delays due to sickness or other absence are included in our total timeline, and will not affect the project completion overall. 9. Expected Benefits After studying the market placement of Tiger Gym in its geographical area, our team suggests that the company can benefit from the implementation of our website in the following area: • • Higher profit due to wider market outreach. A website brings a visual connection between the prospective customer and the Tiger Gym. Having an experienced graphic design team with seasoned media partners, we believe that we can provide the visual appeal that will enhance the experience of the visual connection. Our previous project, Towson Area Café, experienced a 30% customer growth in the first two months after the website implementation, which resulted in 42% higher profits for this local business. This reference is available upon request. Customer retention through enhanced user experience. Addition of Tiger Gym Chat feature, as well as the videos with the instructors will give the customers a very personable feeling in interacting with the website interface. Our team is ready to work diligently to develop a reliable connection between the Gym staff and the customers through carefully tested applications. In our experience in dealing with similar size businesses, satisfied customers express their loyalty and help the business to integrate into the community. Our work with Uptown Car Service Company in development of the live chat with the mechanic feature enhanced their customer satisfaction and allowed them to increase customer retention by 20%. We believe that we can deliver the product that is able to yield similar result to the Tiger Gym. QUALITY PLAN FOR TIGER GYM WEB-SITE Scope The main objective of this testing effort is to ensure that Tiger Gym web-site meets all of its technical, functional and business requirements. The purpose of this Quality Plan is to describe the overall test plan and strategy for testing the application. The approach described in this document provides the framework for all testing that will be done. Test Objectives The objectives of testing Tiger Gym web-site are to ensure complete validation of all the business and software requirements:• • • • • • • To verify that all requirements are complete covered and accurate implemented Perform detailed test planning Prepare and document test cases Provide test metrics Ensure the application is certified to ‘Go-Live’ Schedule Go/No-go meeting with the client Require sign-offs from all stakeholders Entrance Criteria ▪ ▪ ▪ ▪ All business requirements are completely documented and approved upon. All hardware needed for the test environment is available. The application delivered is of reliable quality. Initial smoke test of the delivered functionality is approved by the testing team. Exit Criteria ▪ ▪ ▪ ▪ All test scenarios have been completed verified. All issues are prioritized and priority 1 issues are resolved. All outstanding defects are documented in a test summary with a priority and severity status. Go/No-go meeting is held to determine acceptability of product. Test Script Design Test script design is the central crux of software quality assurance process. A test script is defined as a written specification describing how a single or group of requirement(s) will be tested. The test script consists of a sequence of steps to be performed, data needed for any of the steps and the expected results. The actual results of the test are recorded during test execution. Test Scripts written for this project include the following: ▪ ▪ ▪ ▪ ▪ ▪ Test ID Requirements verified Purpose of test Test description and steps Data Required Expected results Test Execution The test execution phase is where the developed test cases are run against the application to verify that the actual results meet the expected results. Defects discovered during the testing cycle shall be entered into BugZilla or any other defect tracking utility. Once a defect is fixed by a developer, the fixed code shall be incorporated into the application and regression tested. These following testing phases shall be completed:Unit Testing Unit testing is performed by the developers as they know the innards of the applications and will be testing the internal logical structure of each software component. Functional Testing Functional testing focuses on the functional requirements of the application and is performed to confirm that the application operates accurately according to the documented business requirements. Integration Testing Integration testing is the phase of software testing in which individual software modules are combined and tested as a group. In its simplest form, two units that have already been tested are combined into a component and the interface between them is tested. User acceptance testing User acceptance testing is performed by the end-business users. The purpose of this testing will be to ensure the application meets the users’ expectations. Assumptions and Risks Assumptions ▪ The client has reviewed and signed-off on the functional requirements in the business requirements documents. ▪ Code walkthroughs/reviews will be completed by the development team. ▪ Testers will test what is documented in the test cases. ▪ Resources identified in this plan are available to test the application. ▪ Stake-holders will provide actionable guidance on defect prioritization and resolution. Risks ▪ ▪ ▪ Scope creep impacts deadlines for development team and also test team. Aggressive target date increase the risk of defects being slipped into production. So care should be taken to meet development timelines, as this will directly impact the testing output. Any downtime of the test environment will significantly impact the testing cycle. Go/No-go Meeting Once the test team has completed the test cycle, a Go/ No-go meeting is scheduled to discuss about launch readiness. This meeting is attended by the all other stakeholders. September 15, 2014 To Whom It May Concern: 1. Statement of Work Tiger Gym Company is seeking proposals from contractors with relevant experience to develop a consumer website for Tiger Gym locations. The objectives of this project are: 1. To develop a website with all listed functional and non-functional requirements with an attractive and competitive customer interface, and 2. To utilize a new technology of live chat with a trainer, and trainer videos. This project must provide adequate website structure and layout for Tiger Gym Company to • • • • • Enable clients to successfully complete membership and merchandise purchases through the website, Connect Tiger Gym members with their personal trainer through effective and efficient customer interface, Serve as a resource for potential customers and current members containing all the information provided by our Tiger Gym team, and Provide the opportunities for the updates for Tiger Gym administrators Designing tiger gym should take two months to complete it, which it starts from October 1, 2014 and finish in December 31, 2014. The contents of this request for proposal is to be considered confidential information. 2. Requirements Functional Requirements statement Req # Functional Requirement Statement FR001 The system has to have a section with gym memberships with shopping cart, being able to pay dues The system has to have 6 different pages The system should have promotions The system allow members to be able to log in The system allow members to contact the gym through the website The system allow members to be able to contact their personal trainer based on their login information The system should include videos of personal trainers The system allow members to have live chat with • Sales management • Live chat with personal trainer • Chat with a nutritionist The system has panoramic 360 walkthrough the gym facilities FR002 FR003 FR004 FR005 FR006 FR007 FR008 FR009 FR010 FR011 The system provides healthy eating link The system will require the following information when creating a new member account: • First Name • Last Name • Email address (that will be used as the user name) • Confirm Email address • Password • Confirm password • one Security question • Answers to security question • Gender (Male or Female) FR012 FR013 The system will ask the user to create a unique user name, no duplicates allowed. The system will check passwords that have been selected by users are in compliance with below security level. • Password should be at least 9 characters long and Password should contain at least two of the following character groups: upper case, lower case and numbers. The system will send a confirmation email indicating the creation of a new account. The email will include: • An appreciation for choosing Tiger Gym The system will require existing member to authenticate to login to the system database. The authentication process consists of entering: • A valid email address for member • A valid password The system will allow forgot-password functionality allowing users to reset their passwords. The system will request the following information to have the password reset: • Email address • Answers to security question FR014 FR015 FR016 After confirming this information, the system will email the user a temporary password and instructions on how to set a new password. FR017 FR018 FR019 FR020 The System will allow users to update the following information in their account at any time: • Password • Security question • Security answer The system allow member to merchandise sale section with a shopping cart for gym shirts The system has class exercises schedules The system instructors and their bios Non-functional Requirements statement The following section lists the non-functional requirements for the Tiger Gym website. The nonfunctional requirements include system usability, security, connectivity, and technology and failure recovery. Req # Non-Functional Requirement Statement 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 The system will be available online for 24 hours a day, 365 days a year. The system will have a disaster recovery plan. The system must be user friendly. The system can be accessed by the employees and the customers The system must be able to handle 400 concurrent requests The system must be able to handle 300 concurrent users. The system must be able to handle 500 transactions per hour. The system will be protected with a firewall. The system will encrypt user information The system will use >>>>website hosting for web hosting The system will be programmed using Java 6. The system will use Oracle in the relational database model The system will go on maintenance on every 1st of the month The system will update all the promotions every week on Monday at 8 AM (EST) The system will be backed up once in fifteen days. The system will delete all names older than 5 years from the list The system will have a response time of 1 to 10 seconds The system will have a record of who visited the website The system will support all mobile communication devices which run on Android, IOS and windows phone operating system. 20 21 The system will interface with flagship merchant services for payment gateway The system will interface with email member 3. Deliverables - Project plan (including the approach techniques, schedules, price). Estimate of the hours of work required from Client partner staff. The Project GANTT chart shall be updated as needed to reflect project status on an ongoing basis. - One (1) project kickoff meeting with all the concerned parties & partner representatives. - Host conference calls, facilitate discussion and issue conference call and meeting minutes. - Issue Monthly project status reports. - Technology Recommendation Report to provide technical options to implement Tiger Gym website. - Readiness Assessment Reports with focus on technical needs. - A Project Program/Technical Conference with partners and client representatives to determine and/or verify business requirements, policies and standards. - Report for Technology & Security Requirements to support Tiger Gym website, including any applicable: Infrastructure, and software requirements, technical, and security standards, technical procedures. - List of project components and components supporting material(s) - General system Design Documents (SDD) for the data flow. The SDD shall provide a completed partner-specific Data Flow System Design Document customized for each partner to implement the various data flows. - Web entry forms for data access via the application - Data flow implementation guide covering Data exchange between the front-end and database Test Plan for performing: unit, integration, system, user acceptance testing Production planning meetings with web hosting teams Provision of test plan and test scripts to partner web hosting teams Production setup plan and schedule Production system installed, tested and validated for each grant partner End user training documents Training plan User training sessions 4. Acceptance Criteria a. The project team will approve the project plan, call minutes, and monthly project reports, and then the project manager will approve for final acceptance. b. The Business Requirement document will be reviewed by the project team to compare all content deliverables to the defined project business requirements specified by the program area experts. The Technology Recommendation will be followed by a review and approval of the individual partner information technology staff involved in application development, security and web hosting. Once this is accomplished, then final approval will be provided by the project manager. c. Verify and receive sign-off from Tiger Gym of report content and compliance with IT standards and procedures. Once this is accomplished, then final approval will be provided by the project manager. d. Verify and receive sign-off from Tiger Gym of report content & compliance with required standards and procedures for infrastructure hosting, installation, testing & deployment. Once this is accomplished, then final approval will be provided by the project manager. e. Review and approval by partner project representatives, including program area experts, to ensure acceptance of data elements, then approval by partner IT staff experts for compliance with IT web hosting and security. Once these reviews are completed, the project manager will consider the deliverables acceptable and approve all invoices for payment. f. Review and approval by partner project representatives, including program area experts, then approval by partner IT staff experts followed by sign-off by project manager prior to agreement to reimburse. g. Review and approval by partner project representatives followed by sign-off by project manager prior to agreement to reimburse 5. Items Supplied by Tiger Gym Company Tiger Gym Company will provide the contractor with detailed information about its current services and products, including the schedules, gym staff information and contacts. Tiger Gym will also provide the contractor access to the facilities for filming of the panoramic 360 view of the gym facilities, and filming of the gym trainers’ exercise sessions. Access to the facilities will be limited to the members directly working on the project, but these members can enjoy our facilities as they were our regular member, in order to understand better the way we operate as a company. 6. Approvals Required 7. 8. 9. 10. • • • • 11. • • • • • • • The contractor must obtain the approval of Tiger Gym Company for the final version of the website before it becomes live. Type of Contract The contract will be for a fixed price for all the work the contractor proposes to meet all the requirements of this request for proposal. Due Date The contractor must submit the website structure for review no later than November 1st 2014. Final version of the website that is ready to go live, after completion of all necessary adjustments, has to be submitted to Tiger Gym Company on December 15th 2014. Schedule Tiger Gym expects to select a contractor by October 15th 2014. The required period of performance for this project is three months, from November 1st to January 31st. Deliverables of website map must be provided to Tiger Gym by December 1st, and all the media materials – videos and pictures must be complete by December 31st. Payment Terms Tiger Gym Company will make payments to the contractor according to the following schedule: 20% of the total amount upon approval of the Tiger Gym of the draft of the website structure 35% of the total amount when the website map is accepted by Tiger Gym 35% of the total amount when all the media materials are complete 10% of the total amount when Tiger Gym is satisfied that the project is 100% complete and the contractor has fulfilled all contractual obligations Proposal Contents Approach A discussion that indicates the contractor clearly understands the request for proposal and what is expected. Tiger Gym expects to see a detailed description of the contractor’s approach to creating the website and a detailed description of each task and how it will be accomplished. Deliverables A description of website structure, media items and other deliverables that the contractor will provide Schedule A bar chart or network diagram showing the weekly schedule of the detailed tasks to be performed each week in order to complete the project by the deadline Experience Recent similar experiences the contractor has had in creating a website with media items. Include references to the previous project, names, email addresses and phone numbers. Staffing The names and resumes of the team members assigned to work on the project. Include highlights of their experiences on creating a similar website. Costs State the total fixed price and support it by the breakdown of hours, hourly cost of each hour, and include all direct expenses. 12. Proposal Evaluation Criteria Tiger Gym will be evaluating all proposals according to the criteria below: a. Approach (25%) What approach and methods does the contractor will use to build the website and film the media. b. Experience (20%) The length of time the contractor was in the field of creating websites, and the reviews of previous customers. c. Price (35%) The fixed price that the contractor lists in the proposal. d. Schedule (20%) The duration and attention to detail in creating the schedule of work to complete the project before the deadline. 1. Consumer Requirements. The functional and performance specifications of Tiger Gym website and its interim deliverables are as follows. • The color scheme for the website should be black and gold, in accordance with Tiger Gym brand colors. The style of the website must be consistent throughout each page of the site. • The index/default/home page of the website must include a picture of customers, together with staff, smiling and interacting, in a landscape view, taking 25-30% of the page space. • Personal trainer photos in “Personal Training” page must contain 2’x3’ pictures of smiling training staff, each picture not more than 20KB, with enhanced contrast and brightness. • “Contact us” page must include Tiger Gym phone number, contact email address, physical address, a map screenshot, link to Google Map location, and a contact form. The contact for must include mandatory fields for customer’s name, email, subject, and body of the message. Upon submission the form must forward the information to the info@tigergym.com email address. • Merchandize page must have a shopping cart option, directing customers to a secure checkout. The checkout process must be secured with 256bit SSL encryption, and accept PayPal, Visa, MasterCard, American Express, Discover and Checking Account payment options. • The “Promotions” page has to include Tiger Gym promotions with a picture. A Tiger Gym staff member needs to be trained on updating and maintenance of this page. • The “Contact a trainer” page must contain a form with mandatory fields: name, drop-down trainer name field, subject, and body of the message. The form must send all the information to selected trainer’s email address, which should be stored in the database. • Videos of the trainers must be compressed in H.264 format, and reviewed before submission. • Project plan must include the Gantt chart, with all project phases scheduled, and staff members assigned to jobs. It must be clear to read, delivered on time 1 week into the project. • Business requirements document, technology recommendation report and report for technology and security requirements must be concise, contain all necessary technology details and be delivered on time, 1 week into the project. • Infrastructure requirements, software requirements and security standards must be not more than 1 page each, contain all necessary information, and be delivered on time, 1 week into the project. • Photo materials must be in PNG or JPEG format, and reduced to not more than 200KB each for website upload to increase efficiency of the website. • Filming of video materials, review of interim videos, and editing coordination must happen on an ongoing basis through communication with Tiger Gym marketing specialist Jane Smith. Weekly meetings must be established between Jane and PhotoVideo videographer for efficient communication. • Website code must be written in HTML 5.0, using XML. CSS and JavaScript code must be included as well on time 8 weeks into the project. • Testing schedule must be submitted, identifying staff members responsible for website testing. Testing deliverables must include log of bugs found, with explanation, and is due 1 week after the end of design and development. • End user training plan must include the names of staff members responsible for training of Tiger Gym staff, their contact information and availability to conduct the training on site of Tiger Gym facilities. 2. Statement of work: As part of the Website Design Project the contractor will be responsible for performing tasks throughout various phases of this project. The following are steps of these tasks which will result in the successful completion of tiger Gym website project: Kick-off: • Contractor will create and present detailed project plan including schedule, WBS, testing plan, implementation plan, training plan, and transition plan • Contractor will present project plan to Tiger Gym IT department for review and approval Design Phase: • Work with Tiger Gym IT department to gather requirements and establish metrics • Create site design based on collected requirements • Develop site design proposal for Tiger Gym IT department review and approval • Present written status at weekly meeting Build Phase: • Contractor will complete all coding for approved Tiger Gym website design • Contractor will provide Tiger Gym IT department with a detailed testing plan • Contractor will include all content provided by Tiger Gym IT department on designed website • Contractor will resolve any coding and site issues identified in testing • Contractor will compile a testing report to present to Tiger Gym IT department for review/approval • Present written status at weekly meeting Implementation Phase: • Contractor will implement the newly design website on Tiger Gym servers • Contractor will begin providing 24x7 web site support at this point forward until the end of the period of performance • Present written status at weekly meeting Training Phase: • Contractor will provide training in accordance with approved training plan provided in the kick-off • Present written status at weekly meeting Project Handoff/Closure: • Contractor will provide Tiger Gym with all documentation in accordance with the approved project plan • Contractor will present project closure report to Tiger Gym for review and approval • Contractor will complete the project requirements checklist showing that all project tasks have been completed • Contractor will conclude 24x7 web support at 11:59pm on the final day of the period of performance • Present written status at weekly meeting 3. Deliverables: The below deliverables are included in the Project Schedule, based on the Project Phase, as shown below: Kick Off Phase: • Project plan including GANTT chart, all steps/tasks, review and revision time frames for documentation including schedules, plans, and system documentation, and application testing. Estimate of the hours of work required needed sign-off from customer. The Project GANTT chart shall be updated as needed to reflect project status. • 1 kickoff meeting as a conference call with all the parties involved • Host regular conference calls, facilitate discussion and issue conference call and meeting minutes • Monthly project reports Business Process Analysis and Technology Research Phase: • Business Requirements Document describing the customer business process needs, business flow requirements and evaluation of needs from customer • Technology Recommendation Report to provide technical options to implement the project Design and Build Phase: • Website code (HTML/CSS/Jscript code) along with any embedded graphics/images • List of project components and components supporting material(s)/documentation • Test Plan for performing: unit, integration, system, user acceptance testing • Provision of test plan and test scripts to partner web hosting teams Infrastructure Preparation Phase: • Infrastructure requirements listed and detailed • Software requirements documented • Security standards agreed upon Conduct End-User Training Phase: • Produce and provide End user training documents • Publish a Training plan • Schedule User training sessions Post Implementation/Lessons Learned Phase: • Develop a marketing package for distribution to franchisees • Lessons Learned Report is prepared and distributed to the customer
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