Please read the following
scenario. Then complete the writing assignment described below.
Green Wave Landscape Management
are the operations manager for Green Wave Landscape Management, a provider of
residential and commercial landscape maintenance. You have a substantial number
of customers in your metropolitan area. Due to the increase of business in the
summer, you must hire additional employees. This year, you hired six new
Stewart is your most valued customer because he is a prominent real estate
agent and refers many of his clients to your company. He recently had his
home’s trees and shrubs sprayed for insects by your company.
you received the following letter from Mr. Stewart:
August 18, 2014
Dear Green Wave,
I have been a customer of yours for five years and have sent you innumerable
customers. And you have the nerve to send over two bozos to spray my yard.
Those two idiots have killed over $2,000 in prize fish. Additionally, they were
rude. As you may or may not know, I raise expensive koi in my fishpond.
Whenever your people spray my shrubs and trees, they have been asked to cover
the pond. I assumed people in your profession would know how to do that without
being told. Obviously, I was wrong.
I am terminating my service with Green Wave, effective today. I demand
immediate restitution for my dead fish. If payment is not forthcoming, I will
see you in court.
In addition to the
letter, you also discover that Mr. Stewart has posted scathing commentary on
your blog. He has posted the same complaint and request for remuneration
publicly. Now you have a public relations crisis.
investigation, you discover that Tom Harrelson, field manager in charge of
assigning workers to the various job sites, sent two new workers to the Stewart
residence. The accident at the Stewart residence probably occurred because
these new workers were sent alone. Your company policy is to pair new and experienced
employees on work assignments.
guidelines from your course text and any of our discussions,reply
to Mr. Stewart in business letter format. Your goals are to respond positively to his criticism, provide an
adjustment, and win back his business.
When I mention “provide
an adjustment,” this could be some sort of financial remuneration. It could
also involve some kind of adjustment in services, fees, etc. You can
choose whatever “adjustment” you feel is appropriate for Mr. Stewart’s situation.
In composing your letter,
you can make up your company address and Mr. Stewart's home address.
Consider for this Assignment:Please use the block format in writing
your letter. For information on the block format, clickhere.
For general information
on formatting and organizing a business letter, you might explore a wikibook on
professional writing by clickinghere.
length of 200-400 words should be sufficient in completing this letter.
However, there is no solid minimum or maximum number of words required.
Your goal is to respond to his criticism, provide an adjustment, and win back
Mr. Stewart’s business. You can focus on the goal. The word count
should follow from the goal.
Due Date:Your instructor will
post the due date for the assignment.