Consider a case study from below attached document write summary and answer all the questions related to that case study.

Anonymous
timer Asked: Jan 31st, 2021

Question Description

I'm working on a business case study and need guidance to help me learn.

In this activity, each student will write an individual submission. Attached text book contains 20 cases towards the end of the book. You are to write a summary of one case identifying each ethical issue that arises in the case. Additionally, you shall provide a graduate level response to the questions posted at the end of each case. This paper and answers to your questions should be in 3-5 pages and in APA format.

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5 REASONS to buy your textbooks and course materials at 1 SAVINGS: 2 CHOICE: Multiple format options including textbook, eBook and eChapter rentals 3 Anytime, anywhere access of eBooks or eChapters via mobile devices 4 5 Prices up to 65% off, daily coupons, and free shipping on orders over $25 CONVENIENCE: SERVICE: Free eBook access while your text ships, and instant access to online homework products STUDY TOOLS: Free study tools* for your text, plus writing, research, career and job search resources *availability varies Find your course materials and start saving at: www.cengagebrain.com Copyright 201 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. BUSINESS ETHICS Ethical Decision Making and Cases TENTH EDITION O. C. Ferrell University of New Mexico John Fraedrich Southern Illinois University—Carbondale Linda Ferrell University of New Mexico Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States Copyright 201 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest. Copyright 201 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Business Ethics: Ethical Decision Making & Cases, 10e O.C. Ferrell, John Fraedrich and Linda Ferrell Senior Vice President, Global Product Management – Higher Ed: Jack W. Calhoun Vice President, General Manager, Social Science & Qualitative Business: Erin Joyner Product Director: Mike Schenk Senior Product Manager: Mike Roche Senior Content Developer: Julia Chase © 2015, 2013 Cengage Learning WCN: 02-200-203 ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. Product Assistant: Tamara Grega Senior Marketing Manager: Robin LeFevre Market Development Manager: Emily Horowitz Marketing Coordinator: Michael Saver Art and Cover Direction, Production Management, and Composition: Integra Software Pvt. Ltd. Senior Media Developer: Sally Nieman Rights Acquisition Director: Audrey Pettengill For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706. For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions. Further permissions questions can be emailed to permissionrequest@cengage.com. Library of Congress Control Number: 2013948556 ISBN 13: 978-1-285-42371-5 ISBN 10: 1-285-42371-2 Rights Acquisition Specialist, Text and Image: Amber Hosea Manufacturing Planner: Ron Montgomery Cover Image(s): ©Dmitry Naumov/ shutterstock Cengage Learning 200 First Stamford Place, 4th Floor Stamford, CT 06902 USA Cengage Learning is a leading provider of customized learning solutions with office locations around the globe, including Singapore, the United Kingdom, Australia, Mexico, Brazil, and Japan. Locate your local office at www.cengage.com/global. Cengage Learning products are represented in Canada by Nelson Education, Ltd. To learn more about Cengage Learning Solutions, visit www.cengage.com. Purchase any of our products at your local college store or at our preferred online store www.cengagebrain.com. Printed in the United States of America 1 2 3 4 5 6 7 18 17 16 15 14 13 Copyright 201 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. To James Collins Ferrell and George Collins Ferrell. —O.C. Ferrell To Debbie FIBJ. —John Fraedrich To Bruce and Becky Nafziger. —Linda Ferrell Copyright 201 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. BRIEF FMCONTENTS TITLE PART 1: An Overview of Business Ethics 1: The Importance of Business Ethics 4: Sustainability Challenges in the Gas and Oil Industry 424 1 1 5: New Belgium Brewing: Ethical and Environmental Responsibility 434 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance 28 PART 2: Ethical Issues and the Institutionalization of Business Ethics 3: Emerging Business Ethics Issues 6: National Collegiate Athletic Association Ethics and Compliance Program 444 57 7: Google: The Quest to Balance Privacy with Profitss 458 59 4: The Institutionalization of Business Ethics PART 3: The Decision-Making Process 90 8: Zappos: Delivering Customer Satisfaction 125 9: Enron: Questionable Accounting Leads to 5: Ethical Decision Making 126 Collapse 486 6: Individual Factors: Moral Philosophies and Values 152 10: Home Depot Implements Stakeholder Orientation 498 7: Organizational Factors: The Role of Ethical Culture and Relationships 181 11: Frauds of the Century 14: Apple Inc.’s Ethical Success and Challenges 537 213 10: Globalization of Ethical Decision-Making 15: PepsiCo’s Journey Toward an Ethical and Socially Responsible Culture 548 272 16: Ethical Leadership at Cardinal IG: The Foundation of a Culture of Diversity 563 308 12: Sustainability: Ethical and Social Responsibility Dimensions 344 PART 5: Cases 517 13: Whole Foods Strives to Be an Ethical Corporate Citizen 525 9: Managing and Controlling Ethics Programs 239 11: Ethical leadership 508 12: Insider Trading at the Galleon Group PART 4: Implementing Business Ethics in a Global Economy 211 8: Developing an Effective Ethics Program 475 17: Better Business Bureau: Protecting Consumers and Dealing with Organizational Ethics Challenges 572 380 1: Monsanto Attempts to Balance Stakeholder Interests 382 18: Managing the Risks of Global Bribery in Business 583 2: Starbucks’ Mission: Social Responsibility and Brand Strength 396 3: Walmart Manages Ethics and Compliance Challenges 407 19: Mattel Responds to Ethical Challenges 594 20: Best Buy Fights Against Electronic Waste iv 604 Index I-615 Copyright 201 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. CONTENTS FM TITLE PART 1: AN OVERVIEW OF BUSINESS ETHICS 1 Chapter 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance 28 Chapter Objectives, 28 | Chapter Outline, 28 Chapter 1: The Importance of Business Ethics 1 An Ethical Dilemma, 29 Stakeholders Define Ethical Issues in Business 31 Chapter Objectives, 1 | Chapter Outline, 1 An Ethical Dilemma Identifying Stakeholders, 32 • A Stakeholder Orientation, 33 2 Business Ethics Defined 4 Social Responsibility and Ethics 36 Why Study Business Ethics? 6 Issues in Social Responsibility 38 A Crisis in Business Ethics, 6 • Specific Issues, 7 • The Reasons for Studying Business Ethics 8 Social Responsibility and the Importance of a Stakeholder Orientation 40 The Development of Business Ethics 9 Corporate Governance Provides Formalized Responsibility to Stakeholders 41 Before 1960: Ethics in Business, 9 • The 1960s: The Rise of Social Issues in Business, 10 • The 1970s: Business Ethics as an Emerging Field, 11 • The 1980s: Consolidation, 11 • The 1990s: Institutionalization of Business Ethics, 12 •The Twenty-First Century of Business Ethics, 13 Views of Corporate Governance, 45 • The Role of Boards of Directors, 46 • Greater Demands for Accountability and Transparency, 46 • Executive Compensation, 47 Implementing A Stakeholder Perspective Developing an Organizational and Global Ethical Culture 14 48 Step 1: Assessing the Corporate Culture, 49 • Step 2: Identifying Stakeholder Groups, 49 • Step 3: Identifying Stakeholder Issues, 49 • Step 4: Assessing Organizational Commitment to Social Responsibility, 50 • Step 5: Identifying Resources and Determining Urgency, 50 • Step 6: Gaining Stakeholder Feedback, 50 The Benefits of Business Ethics 15 Ethics Contributes to Employee Commitment, 16 • Ethics Contributes to Investor Loyalty, 17 • Ethics Contributes to Customer Satisfaction, 17 • Ethics Contributes to Profits, 19 Our Framework for Studying Business Ethics 19 Contributions of a Stakeholder Perspective 51 Summary 22 Summary 51 Important Terms for Review, 23 | Resolving Ethical Business Challenges, 24 | Check Your EQ, 25 Important Terms for Review, 53 | Resolving Ethical Business Challenges 54 | Check Your EQ, 55 v Copyright 201 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. vi Contents PART 2: ETHICAL ISSUES AND THE INSTITUTIONALIZATION OF BUSINESS ETHICS 57 Dodd–Frank Wall Street Reform and Consumer Protection Act 109 New Financial Agencies, 109 • Consumer Financial Protection Bureau, 110 • Whistle-Blower Bounty Program, 110 Laws That Encourage Ethical Conduct 111 Chapter 3: Emerging Business Ethics Issues 59 Chapter Objectives, 59 | Chapter Outline, 59 Federal Sentencing Guidelines for Organizations 112 An Ethical Dilemma Highly Appropriate Core Practices 60 Recognizing an Ethical Issue (Ethical Awareness) 61 115 Voluntary Responsibilities, 116 • Cause-Related Marketing, 116 • Strategic Philanthropy, 117 Foundational Values for Identifying Ethical Issues 63 Integrity, 63 • Honesty, 63 • Fairness, 64 The Importance of Institutionalization in Business Ethics 118 Summary 118 Ethical Issues and Dilemmas in Business 65 Misuse of Company Time and Resources, 66 • Abusive or Intimidating Behavior, 66 • Lying, 69 • Conflicts of Interest, 70 • Bribery, 70 • Corporate Intelligence, 71 • Discrimination, 73 • Sexual Harassment, 75 • Fraud, 76 • Consumer Fraud, 79 • Financial Misconduct, 80 • Insider Trading, 81 • Intellectual Property Rights, 82 • Privacy Issues, 83 The Challenge of Determining an Ethical Issue in Business 84 Important Terms for Review, 120 | Resolving Ethical Business Challenges, 121 | Check Your EQ,122 PART 3: THE DECISIONMAKING PROCESS 125 Summary 85 Chapter 5: Ethical Decision Making Important Terms for Review, 86 | Resolving Ethical Business Challenges, 87 | Check Your EQ, 88 Chapter Objectives, 126 | Chapter Outline, 126 An Ethical Dilemma Ethical Issue Intensity, 128 • Individual Factors, 131 • Organizational Factors, 132 • Opportunity, 134 • Business Ethics Intentions, Behavior, and Evaluations, 137 Chapter Objectives, 92 | Chapter Outline, 92 93 Managing Ethical Risk Through Mandated and Voluntary Programs 94 Mandated Requirements for Legal Compliance Using the Ethical Decision-Making Model to Improve Ethical Decisions 138 96 Laws Regulating Competition, 97 • Laws Protecting Consumers, 101 • Laws Promoting Equity and Safety, 103 Gatekeepers and Stakeholders 105 Accountants, 105 • Risk Assessment, 106 The Sarbanes–Oxley (Sox) Act 127 A Framework for Ethical Decision Making in Business 128 Chapter 4: The Institutionalization of Business Ethics 92 An Ethical Dilemma 126 106 Public Company Accounting Oversight Board, 108 • Auditor and Analyst Independence, 108 • WhistleBlower Protection, 108 • Cost of Compliance, 109 Normative Considerations in Ethical Decision Making 139 Institutions as the Foundation for Normative Values, 140 • Implementing Principles and Core Values in Ethical Decision Making, 142 Understanding Ethical Decision Making 144 Summary 145 Important Terms for Review, 146 | Resolving Ethical Business Challenges, 147 | Check Your EQ, 148 Copyright 201 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. vii Contents Chapter 6: Individual Factors: Moral Philosophies and Values 152 Chapter Objectives, 152 | Chapter Outline, 152 An Ethical Dilemma 153 Moral Philosophy Defined Moral Philosophies PART 4: IMPLEMENTING BUSINESS ETHICS IN A GLOBAL ECONOMY 211 154 Chapter 8: Developing an Effective Ethics Program 213 156 Instrumental and Intrinsic Goodness, 157 • Teleology, 158 • Deontology, 161 • Relativist Perspective, 162 • Virtue Ethics, 164 • Justice, 166 Chapter Objectives, 213 | Chapter Outline, 213 An Ethical Dilemma 214 Applying Moral Philosophy to Ethical Decision Making 167 The Responsibility of the Corporation as a Moral Agent 215 Cognitive Moral Development and Its Problems 168 The Need for Organizational Ethics Programs 217 White-Collar Crime An Effective Ethics Program 171 Individual Factors in Business Ethics Summary 174 175 Important Terms for Review, 176 | Resolving Ethical Business Challenges, 177 | Check Your EQ, 178 Chapter 7: Organizational Factors: The Role of Ethical Culture and Relationships 181 Chapter Objectives, 181 | Chapter Outline, 181 An Ethical Dilemma 182 Defining Corporate Culture 183 The Role of Corporate Culture in Ethical Decision Making 185 Ethical Frameworks and Evaluations of Corporate Culture, 186 • Ethics as a Component of Corporate Culture, 188 • Compliance versus Values-Based Ethical Cultures, 189 • Differential Association, 191 • Whistle-Blowing, 192 Leaders Influence Corporate Culture 196 Power Shapes Corporate Culture, 196 • Motivating Ethical Behavior, 198 • Organizational Structure and Business Ethics, 199 Group Dimensions of Corporate Structure and Culture 202 Types of Groups, 202 • Group Norms, 204 Variation in Employee Conduct 205 Can People Control Their Actions Within a Corporate Culture? 206 Summary 207 Important Terms for Review, 208 | Resolving Ethical Business Challenges, 209 | Check Your EQ, 210 219 An Ethics Program Can Help Avoid Legal Problems, 220 • Values Versus Compliance Programs, 222 Codes of Conduct 223 Ethics Officers 226 Ethics Training and Communication 227 Systems to Monitor and Enforce Ethical Standards 229 Continuous Improvement of an Ethics Program, 231 • Common Mistakes in Designing and Implementing an Ethics Program, 232 Summary 233 Important Terms for Review, 234 | Resolving Ethical Business Challenges, 235 | Check Your EQ, 236 Chapter 9: Managing and Controlling Ethics Programs 239 Chapter Objectives, 239 | Chapter Outline, 239 An Ethical Dilemma 239 Implementing Ethics Programs 241 The Ethics Audit 243 Benefits of Ethics Auditing 244 Ethical Crisis Management and Recovery, 247 • Measuring Nonfinancial Ethical Performance, 248 • Risks and Requirements in Ethics Auditing, 251 The Auditing Process 252 Secure Commitment of Top Managers and Board of Directors, 254 • Establish a Committee to Oversee the Ethics Audit, 255 • Define the Scope of the Audit Process, 255 • Review Organizational Mission, Values, Goals, and Policies and Define Ethical Copyright 201 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. viii Contents Ethical Leaders Empower Employees Priorities, 255 • Collect and Analyze Relevant Information, 258 • Verify the Results, 261 • Report the Findings, 262 The Strategic Importance Of Ethics Auditing Ethical Leadership Communication 263 Summary 265 Important Terms for Review, 267 | Resolving Ethical Business Challenges, 268 | Check Your EQ, 269 Ethical Leadership Communication Skills, 323 Leader–Follower Relationships in Communication 326 Ethics Programs and Communication, 327 • Power Differences and Workplace Politics, 328 • Feedback, 329 Chapter 10: Globalization of Ethical Decision-Making 272 Leadership Styles Influence Ethical Decisions 329 Chapter Objectives, 272 | Chapter Outline, 272 The Radar Model 332 An Ethical Dilemma Summary 335 273 Global Culture, Values, and Practices Important Terms for Review , 337 | Resolving ethical business challenges, 338 | Check Your EQ, 339 274 Economic Foundations of Business Ethics 277 Economic Systems, 279 Multinational Corporation 283 Chapter 12: Sustainability: Ethical and Social Responsibility Dimensions 344 Global Cooperation To Support Responsible Business 286 Chapter Objectives, 344 | Chapter Outline, 344 International Monetary Fund, 286 • United Na ...
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