Operations Management 352 Question...Looking for a formula

timer Asked: Apr 29th, 2015

Question description

Calculate the capacity of a teller based on your assumption of how much time does an average teller take to serve an average customer and on the assumption that each teller could service two lanes [for example, if an average customer is served in 5 minutes, then 12 customers can be served in an hour]. Assume that an average teller works at 80% capacity utilization, then how many tellers (both full time and part time) should be scheduled for each shift.

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