the HR Director at Plastec, had previously worked as Director of HR for
Utiliscan, a small company with 240 employees that makes software for utility
companies. The majority of employees
were programmers and engineers who designed and installed proprietary software
for regulating and tracking electricity and gas. Since the company had been experiencing a
15-20% rate of growth, recruiting experienced employees was a continuing
challenge due to the specialized skill sets required. Paul left the company when he found out from
a friend about the opportunity at Plastec.
Just before he left, he conducted an employee survey which revealed the
• 78% of the employees were
satisfied with their working conditions and they enjoyed freedom and
flexibility to perform their jobs without strict supervision
• 70% felt their workloads were
adequate – not too heavy, not too light
• 55% felt safe, with little
danger of occupational hazards associated with their physical environment. There were comments, presumably from the 45%
who did not feel safe, that some of the utility plants where they worked on
installations were not as safe as they should be
• 89% felt there were few if any
opportunities to improve their skills
• 87% responded there were no
• 74% felt there was little
relationship between their performance and their pay. There were numerous comments that performance
reviews hadn’t been done on time or hadn’t been done at all. Other comments indicated arbitrary treatment
and favoritism of some employees.
• 56% felt their benefits were
below average or poor. Note: since many
employees had previously worked for large utilities, Utiliscan’s benefits
probably didn’t compare favorably with those offered by the larger
informally shared the survey results with the CEO, CFO, and VP of
Operations. They indicated concern for
many items, but also pointed out that finances were stretched to the limit in
order to fund their continuing growth.
They asked Paul to draw up a conceptual plan that would address the
majority of the employees’ concerns “without breaking the bank.” The next step was to meet and discuss the
conceptual plan and give Paul direction as to next steps and priorities.
a draft of the plan Paul would have done if he had stayed. The plan is a means to identify, on a general
level, the options for management to consider and for Paul to pursue further. Assume there is not sufficient time to
assemble specific costs for the various options, but take into consideration
what you have learned from the text about general costs and savings. The plan should include:
- Changes to be made to
current systems, processes, policies, and activities based on survey results,
with your rationale for these changes.
Prioritize the changes in order of least to most expensive.
It is acceptable to make assumptions and/or add details that have not been