Description
Unformatted Attachment Preview
DQ 6 Business Strategy
Read the closing case, Emerging Markets: BP, AAR, and TNK-BP
(also see Emerging Markets 7.1) in the assigned reading this week. (A downloadable copy
of the case is attached for your convenience.) From an industry-based view, why are
alliances a frequent mode of entry for the Russian oil industry? How does the global
environment surrounding the oil industry in general change a firm’s interest in cooperating?
Purchase answer to see full attachment
Purchase answer to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.
Explanation & Answer
Review
Review
Anonymous
Just the thing I needed, saved me a lot of time.
Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4
24/7 Homework Help
Stuck on a homework question? Our verified tutors can answer all questions, from basic math to advanced rocket science!
Most Popular Content
9 pages
External And Internal Environment
Microsoft is one of the leading software development companies in the world, and the second-largest company in terms of ma ...
External And Internal Environment
Microsoft is one of the leading software development companies in the world, and the second-largest company in terms of market value. The significant ...
5 pages
Blaw Court Observation Assignment
Court processes ensure that each party has equal rights to present their side of the case. The judges, lawyers, and court ...
Blaw Court Observation Assignment
Court processes ensure that each party has equal rights to present their side of the case. The judges, lawyers, and court personnel work harmoniously ...
OBD8 UC Job Reflection Discussion
Reflect on the assigned readings for the week. Identify what you thought was the most important concept(s), method(s), ter ...
OBD8 UC Job Reflection Discussion
Reflect on the assigned readings for the week. Identify what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding.
Also, provide a graduate-level response to each of the following questions:
a.Lewis Vacation Rentals has been experiencing a recent decline in its bookings. In an effort to increase sales, the company is offering its employees a 1 percent share in the company profit over the next six months in addition to regular employee salaries. Will this plan increase motivation? Why or why not?
4 pages
Errors To Avoid In A Business Letter.edited
In any given workplace, dozens of business letters need to be written to clients, suppliers, consultants, and colleagues. ...
Errors To Avoid In A Business Letter.edited
In any given workplace, dozens of business letters need to be written to clients, suppliers, consultants, and colleagues. Writing business letters is ...
UoP Globalization and Information Research Summary & Hypothesis Testing
Purpose This assignment is intended to give you an opportunity to strengthen your skills in gathering and analyzing bus ...
UoP Globalization and Information Research Summary & Hypothesis Testing
Purpose This assignment is intended to give you an opportunity to strengthen your skills in gathering and analyzing business-related information. It provides a deeper understanding of how companies can look at globalization as part of their strategic and operational plans. The assignment has two parts: one focused on information research and analysis, and the other is on applied analytics. Resources: Microsoft Excel® "How Netflix Expanded to 190 Countries in 7 Years" from Harvard Business ReviewCall Center Waiting TimePart 1: Globalization and Information Research Context: Companies that perform well in their country of origin usually consider expanding operations in new international markets. Deciding where, how, and when to expand is not an easy task, though. Many issues need to be considered before crafting an expansion strategy and investing significant resources to this end, including: the level of demand to be expected for the company’s products/services presence of local competitors the regulatory, economic, demographic, and political environments Carefully researching and analyzing these and other factors can help mitigate the inherent risk associated with an overseas expansion strategy, thus increasing the likelihood of success. As a data analyst in your company’s business development department, you’ve been tasked with the responsibility of recommending countries for international expansion. You’ll write a report to the company’s executive team with your research, analysis, and recommendations. Instructions: Write a 525-word summary covering the following items: According to the article listed above, what were the most important strategic moves that propelled Netflix’s successful international expansion? The article mentions investments in big data and analytics as one of the elements accompanying the second phase of overseas expansion. Why was this investment important? What type of information did Netflix derive from the data collected? According to the article, what is exponential globalization? Not all international expansion strategies are a resounding success, however. Research an article or video that discusses an instance in which an American company’s expansion efforts in another country failed. According to the article/video you selected, what were the main reasons for this failure? Do you agree with this assessment? Explain some of the reasons why certain companies’ expansion plans have failed in the past. Part 2: Hypothesis testing Context: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds). Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol. Instructions: Access the Call Center Waiting Time file. Each row in the database corresponds to a different call. The column variables are as follows: ProtocolType: indicates protocol type, either PT or PEQueueTime: Time in Queue, in secondsServiceTime: Service Time, in secondsPerform a experiment of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of α=0.05. Evaluate if the company should allocate more resources to improve its average TiQ. Perform a experiment of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05. Assess if the new protocol served its purpose. (Hint: this should be a experiment of means for 2 independent groups.) Submit your calculations and a 175-word summary of your conclusions.
Similar Content
On boarding Memo
Assignment 4: On-boarding Due Week 7 and worth 200 pointsIn this assignment, you will create an outline of an onboarding ...
Santa Monica College Generation Likes Documentary Discussion
Please complete assignment by Sunday, June 28 at 11:00 pmInstructions are attached in the screenshot! :)1. Skim/Watch a vi...
University of Southern California Organizational Behavior in Hospitality Discussion
Reflecting upon the class over the entire term, discuss what your 3 major takeaways were, and what you learned from the...
What Makes an Effective Criminal Investigator?
Use the Internet or the Strayer Library to research articles on the characteristics (e.g. intellectual, psychological, and...
MGT 301 SEU Whole Foods Organizational Behavior and Work Teams Case Study
I want new words, No plagiarism “Please make it 0% percentage”All answered must be typed using Times New Roman (size ...
Saudi Electronic University International Business Discussion
· Identify the policy instruments used by governments to influence international trade flows.
· Understand why governme...
Data management class lectures_190039359-Lecture-2
uploads/services/161584/Data management class lectures_190039359-Lecture-2.pdf...
Market Structures.edited
1. Which market structure(s) will have zero economic profits in the long run? Perfectly The long-run equilibrium for perfe...
Keeping Up With Bill Gates
Bill Gates was more of a transformational leader than a charismatic leader. Transformational leaders try to create change ...
Related Tags
Book Guides
The House of the Seven Gables
by Nathaniel Hawthorne
Herzog
by Saul Bellow
Steppenwolf
by Hermann Hesse
American Gods
by Neil Gaiman
The Curious Case of the Dog in the Night Time
by Mark Haddon
Uncle Tom's Cabin
by Harriet Beecher Stowe
The Life-Changing Magic of Tidying Up
by Marie Kondo
To the Lighthouse
by Virginia Woolf
The Two Towers
by J. R. R. Tolkien
Get 24/7
Homework help
Our tutors provide high quality explanations & answers.
Post question
Most Popular Content
9 pages
External And Internal Environment
Microsoft is one of the leading software development companies in the world, and the second-largest company in terms of ma ...
External And Internal Environment
Microsoft is one of the leading software development companies in the world, and the second-largest company in terms of market value. The significant ...
5 pages
Blaw Court Observation Assignment
Court processes ensure that each party has equal rights to present their side of the case. The judges, lawyers, and court ...
Blaw Court Observation Assignment
Court processes ensure that each party has equal rights to present their side of the case. The judges, lawyers, and court personnel work harmoniously ...
OBD8 UC Job Reflection Discussion
Reflect on the assigned readings for the week. Identify what you thought was the most important concept(s), method(s), ter ...
OBD8 UC Job Reflection Discussion
Reflect on the assigned readings for the week. Identify what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding.
Also, provide a graduate-level response to each of the following questions:
a.Lewis Vacation Rentals has been experiencing a recent decline in its bookings. In an effort to increase sales, the company is offering its employees a 1 percent share in the company profit over the next six months in addition to regular employee salaries. Will this plan increase motivation? Why or why not?
4 pages
Errors To Avoid In A Business Letter.edited
In any given workplace, dozens of business letters need to be written to clients, suppliers, consultants, and colleagues. ...
Errors To Avoid In A Business Letter.edited
In any given workplace, dozens of business letters need to be written to clients, suppliers, consultants, and colleagues. Writing business letters is ...
UoP Globalization and Information Research Summary & Hypothesis Testing
Purpose This assignment is intended to give you an opportunity to strengthen your skills in gathering and analyzing bus ...
UoP Globalization and Information Research Summary & Hypothesis Testing
Purpose This assignment is intended to give you an opportunity to strengthen your skills in gathering and analyzing business-related information. It provides a deeper understanding of how companies can look at globalization as part of their strategic and operational plans. The assignment has two parts: one focused on information research and analysis, and the other is on applied analytics. Resources: Microsoft Excel® "How Netflix Expanded to 190 Countries in 7 Years" from Harvard Business ReviewCall Center Waiting TimePart 1: Globalization and Information Research Context: Companies that perform well in their country of origin usually consider expanding operations in new international markets. Deciding where, how, and when to expand is not an easy task, though. Many issues need to be considered before crafting an expansion strategy and investing significant resources to this end, including: the level of demand to be expected for the company’s products/services presence of local competitors the regulatory, economic, demographic, and political environments Carefully researching and analyzing these and other factors can help mitigate the inherent risk associated with an overseas expansion strategy, thus increasing the likelihood of success. As a data analyst in your company’s business development department, you’ve been tasked with the responsibility of recommending countries for international expansion. You’ll write a report to the company’s executive team with your research, analysis, and recommendations. Instructions: Write a 525-word summary covering the following items: According to the article listed above, what were the most important strategic moves that propelled Netflix’s successful international expansion? The article mentions investments in big data and analytics as one of the elements accompanying the second phase of overseas expansion. Why was this investment important? What type of information did Netflix derive from the data collected? According to the article, what is exponential globalization? Not all international expansion strategies are a resounding success, however. Research an article or video that discusses an instance in which an American company’s expansion efforts in another country failed. According to the article/video you selected, what were the main reasons for this failure? Do you agree with this assessment? Explain some of the reasons why certain companies’ expansion plans have failed in the past. Part 2: Hypothesis testing Context: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds). Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol. Instructions: Access the Call Center Waiting Time file. Each row in the database corresponds to a different call. The column variables are as follows: ProtocolType: indicates protocol type, either PT or PEQueueTime: Time in Queue, in secondsServiceTime: Service Time, in secondsPerform a experiment of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of α=0.05. Evaluate if the company should allocate more resources to improve its average TiQ. Perform a experiment of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05. Assess if the new protocol served its purpose. (Hint: this should be a experiment of means for 2 independent groups.) Submit your calculations and a 175-word summary of your conclusions.
Earn money selling
your Study Documents