Human Service Assignment

timer Asked: May 19th, 2015

Question description


Individual Needs Assessment

To prepare your response to this question, read the scenario below and consider how you would best assess the needs of the client. To organize your response, use the format below. Once you have identified the main need(s), predict the obstacles that might arise in accessing service (client) and then provide possible solutions.

Scenario: Individual Needs Assessment

You are working as an employment specialist at a substance abuse agency and work primarily with clients who have successfully completed residential treatment and are currently living in a transitional living facility (some are still referred to as halfway houses). One morning, you arrive at your office to find Carlos standing outside waiting for you. He is very worried that he is about to start a new job the next day working for a government office as a mail room clerk. His problem is that he does not have appropriate work clothes or money for the bus. Further, he tells you that his therapist (from a local mental health center, not your agency) told him that his insurance will no longer cover his individual therapy sessions, but that he could attend group sessions. He currently has no income and will not have his first paycheck from the government for about a month and no benefits for another three. He appears to be getting more and more stressed in your office, as if he might have a panic attack.

Discussion questions:

  1. List all of the problems that you can find in the scenario related to Carlos in order of most immediate need to least.
  2. Describe what you will do to help him with the first two needs that you listed.
  3. What obstacles might he have in accessing services?
  4. What can you do to help him to work around the potential obstacles?


Client Services

Read the following scenario and questions. Write a detailed response explaining the steps that you would use in helping your agency to coordinate client services more effectively.

Scenario: You are in your second year of working as a family prevention specialist for a mental health agency. Most of your time is spent assisting families who have one or both parents enrolled in one of your agency’s treatment programs. The key purpose of your job is to meet families every few weeks in their home to teach them to use effective communication and family management skills. However, lately, you and your coworkers have noticed that the clients need more referrals for substance abuse programs, parenting classes, and welfare services. One family whose members have been your clients for a month now has been unable to work on the prevention program because of their extreme needs.

This week, you realized that the mother, who is the client of your agency, seemed to be despondent, and the father was drunk. Their three children, ages 2, 4, and 6 told you that they were hungry because they had not eaten that day. You are overwhelmed listening to all of this and then you notice that the lights are out. The father explains that they could not pay the electric company that month.

After reading this scenario, make a list of all of the services that you think your agency can provide to help the family. Then, make a list of the services that other agencies would have to provide for them. In your post, add the list of services needed and describe the steps that you would take to coordinate these services for the family.

Would you make a child abuse report because of what you see while at the family’s residence? Support your ideas with a detailed explanation as to why you would or would not make a report.


Discuss one of the acts that played into the history of prevention and crisis intervention. What gave rise to this change in the history of crisis intervention? Pick one of the topics to discuss in detail: the suicide prevention movement, the Community Mental Health Act, the Lanterman Petris Short Act, or Psychiatric Emergency Treatment. How did these acts/movements change the role of prevention and crisis intervention in the United States?

There are five main approaches to crisis intervention:

  1. Psychoanalytic
  2. Humanistic
  3. Existential
  4. Cognitive-behavioral
  5. Family-systems model

Which of these approaches could you see yourself using as a crisis-intervention worker? Why? Provide an example of how you would use this approach in your work.


When working with people, there is always a need for self-awareness so that countertransference does not occur. Give one example when countertransference can negatively affect the client and crisis-intervention worker. How can countertransference lead to problems both for the client and for the crisis-intervention worker? Is there any possibility that countertransference could lead to a dual relationship? Why, or why not?

Confidentiality is the most important part of the ethical code. Many times, however, a counselor may have to breach confidentiality. What are the reasons for the breach in confidentiality? How do you feel about having to breach confidentiality once you have given your client your trust to not release any information about them to others? Support your answers with examples from personal experience and the textbook.

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