1. As a student of organizational behavior, you have the opportunity to investigate what factors lead employees to make certain choices. What can this in turn help you do within your job?2. It is important for service organizations to include customer needs and requirements in assessing their effectiveness. Why is this so? Discuss3. Explain "workforce diversity." What key managerial skill do you think is most important when dealing with workforce diversity?The assignment is to answer the question provided above in essay form. This is to be in narrative form. Bullet points should not to be used. The paper should be at least 1.5 - 2 pages in length, Times New Roman 12-pt font, double-spaced, 1 inch margins and utilizing at least one outside scholarly or professional source related to organizational behavior. This does not mean blogs or websites. This source should be a published article in a scholarly journal. This source should provide substance and not just be mentioned briefly to fulfill this criteria. The textbook should also be utilized. Do not use quotes. Do not insert excess line spacing. APA formatting and citation should be used.

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students or your faculty member. The following exercise allows you to practice workplace collaborative skills and Kotter’s 8-Step Change Model.Read the Shell Case Study.Complete the interactive analysis, Strategies for Creating Positive Organizational Change. A transcript of this interactive exercise is also available.Consider what you learned in the experience and respond to the following in a minimum of 175 words:What have you learned during this team collaboration about Kotter’s 8-Step Change Model?What is a process for creating a sense of urgency around change?How does collaboration promote self-analysis and help you prevent or correct mistakes?How does collaboration promote problem solving and help team members improve their skills?What are the connections between new behaviors and organizational change? How do you replace old habits?Due Monday Post 2 replies to classmates or your faculty member. Be constructive and professional. Take It With YouDownload the Interactive Analysis Key Lessons and Rubric to remember and practice the key collaboration skills.RESPONSES: 1 AND 21. A process for creating a way of urgency includes moving a complexed situation into an action plan in order that stakeholders understand the critical need for change. Most leaders, as within the middle of the case study, understands the worth of the longer term stake of the corporate and helps the stakeholders understand why it's important to vary the present situation the corporate is in. Collaboration promotes self-analysis and helps prevent current mistakes by challenging individuals to believe the past, present, and future. it's important to collaborate ideas of what didn't add the past to specialize in new ideas for this and future stake of the corporate . Collaboration promotes problem solving and help individuals improves their skills by being hospitable each other’s opinions and not taking offense to anything. it's important to find out from past actions to maneuver forward with change. Sometimes an individual doesn't realize that their actions are causing a problem if it's not addressed within the correct way. Collaboration gives individuals a preview of their strengths and weaknesses as a team. The connection between new behaviors and organizational change is knowing the importance of adapting. for workers to shop for into the organizational change, stakeholders must first train them on the thought in order that they will change their behavior from the old way of doing things.2. John Kotter developed the Kotter's 8 Step Change Model to increase every individual ability to change and to improve their chances of success.Kotter says that organizations frequently make the same mistakes when trying to bring about change – they allow too much complacency, they fail to communicate and so on. According to him, these failures can be avoided by following eight specific steps, in the right order. All too often organisations get into the ‘what' and the ‘how' of change, without really addressing the most important question of all – why? The idea is to establish a sense of urgency .Before deciding exactly what the change will be, you need to put together a group of people who are in broad agreement about the kind of change needed. The change process began because you had a vision for how things could and should be done differently. Making that vision clear and understandable is paramount to achieving the change you desire. Use visuals to map out processes and systems to see what's working and what’s not—they can help you establish urgency and create a clear vision for change.

CLOSING CASE:Novica Opens Doors Across National Boundaries;Answer the questions 17 and 18 at the end of the case,on page 472.Post your initial response and respond to the posts of 2 classmates.