College of Administrative and Financial Sciences Assignment 2 Deadline: 31/07/2021 @ 23:59 Course Name: Quality management Student’s Name Course Code: 424 Student’s ID Number: Semester: Summer Term CRN: Academic Year: 1441/1442 H For Instructor’s Use only Instructor’s Name: Students’ Grade: 10 Marks Obtained/Out of Level of Marks: High/Middle/Low Instructions – PLEASE READ THEM CAREFULLY • The Assignment must be submitted on Blackboard (WORD format only) via allocated folder. • Assignments submitted through email will not be accepted. • Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page. • Students must mention question number clearly in their answer. • Late submission will NOT be accepted. • Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. • All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism). • Submissions without this cover page will NOT be accepted. • Assignment -2 should be submitted on or before the end of Week- 7 . • The students are encouraged to relate the project content to the course materials from chapters ( 13 , 14 , 15 , 16 , 17 ) • DMAIC / SIX SIGMA Project Quality Management Summer Semester (2021 - 1442) DMAIC / Six-Sigma Project In this assessment, the students are required to implement DMAIC / Six Sigma projects. Upon the completion of the projects, instructors should be able to test the students` understanding of major part of the course materials. Learning Outcome: 1. Develop an appreciation of quality management theory, principles, and practices. 2. Use quality improvement tools and practices for continuous improvement. DMAIC / Six-Sigma Project During the process of projects implementation, hypothetically for the assessment`s purposes, picture your instructor as a chief executive officer of a company at any industry of your choice. In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full project`s sponsorship, you are required to provide a detailed project information to convince the instructor – supposedly the (CEO) to choose and support your project. Guidance for the project proposal: The proposal must include the following: 1. Product or Service Information: ( 100 – 150 words) – 1 point Select an actual Product or Service from any local/international company that you would like to improve/change, and provide the following Information: • The product or service general information such as name, features, value to customers..ect. • Brief history about the chosen product or service (formation, sales, previous changes). 2. The necessity for change : ( 100 – 150 words)- 1 point • The reasons behind the improvement decision, present no less than two reasons why you think the change is important for the product /service (Leadership, Competitors Technological advances, Training requirements, Rules and regulations, Customer demands). 3. Define Stage ( Planning) : ( 200 – 300 words)- 2 points • Define the project’s scope, goals, and objectives and its team members and sponsors ( Project charter ) • Define the current and the desired status, the project scheduling. • Define the stakeholders affected by the project such as (employees, society, customers, stockholders, suppliers…etc) • Identify the team you need and the members` functions that will help you throughout the project. • What method you plan to use for defining the project (Work Breakdown Structure, Pareto Diagrams) and why? 4. Measure Stage: ( 100 – 150 words)- 1.5 point • Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be used to visualize the process) • Define measurement Systems Analysis tool, to illustrate use measurements scales such as Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use. 5. Analyze Stage: ( 100 – 150 words)- 1.5 point • Discuss no less than two conditions that might hinder the project progression (process variation) using one of tools mentioned in chapter (15 - Analyze Stage). • Describe the new value delivered to the customers upon the successful implementation of the project. 6. Improve / Design stage: ( 100 – 150 words)- 1.5 point • Present no more than two condition that can be altered to make the desired change ( cost , operation, human resource). • Discuss one to two techniques you plan to use to improve the efficiency of process such as lean tools, 5S …etc. 7. Control Stage: ( 100 – 150 words)- 1.5 point • Identify two methods that the team can use to evaluate performance after the project completion. • Document two to three learned lessons from the process ( This part could be connected to the overall project experience ) Answer :