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College of Administrative and Financial Sciences
Assignment 2
Deadline: 31/07/2021 @ 23:59
Course Name: Quality management
Student’s Name
Course Code: 424
Student’s ID Number:
Semester: Summer Term
CRN:
Academic Year: 1441/1442 H
For Instructor’s Use only
Instructor’s Name:
Students’ Grade:
10
Marks Obtained/Out of
Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY
• The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.
• Assignment -2 should be submitted on or before the end of Week- 7 .
• The students are encouraged to relate the project content to the course materials from
chapters ( 13 , 14 , 15 , 16 , 17 )
•
DMAIC / SIX SIGMA Project
Quality Management
Summer Semester (2021 - 1442)
DMAIC / Six-Sigma Project
In this assessment, the students are required to implement DMAIC / Six Sigma projects. Upon the
completion of the projects, instructors should be able to test the students` understanding of major part of
the course materials.
Learning Outcome:
1. Develop an appreciation of quality management theory, principles, and practices.
2. Use quality improvement tools and practices for continuous improvement.
DMAIC / Six-Sigma Project
During the process of projects implementation, hypothetically for the assessment`s purposes, picture
your instructor as a chief executive officer of a company at any industry of your choice.
In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full
project`s sponsorship, you are required to provide a detailed project information to convince the
instructor – supposedly the (CEO) to choose and support your project.
Guidance for the project proposal:
The proposal must include the following:
1. Product or Service Information: ( 100 – 150 words) – 1 point
Select an actual Product or Service from any local/international company that you would like to
improve/change, and provide the following Information:
•
The product or service general information such as name, features, value to customers..ect.
•
Brief history about the chosen product or service (formation, sales, previous changes).
2. The necessity for change : ( 100 – 150 words)- 1 point
•
The reasons behind the improvement decision, present no less than two reasons why you think
the change is important for the product /service (Leadership, Competitors Technological
advances, Training requirements, Rules and regulations, Customer demands).
3. Define Stage ( Planning) : ( 200 – 300 words)- 2 points
•
Define the project’s scope, goals, and objectives and its team members and sponsors ( Project
charter )
•
Define the current and the desired status, the project scheduling.
•
Define the stakeholders affected by the project such as (employees, society, customers,
stockholders, suppliers…etc)
•
Identify the team you need and the members` functions that will help you throughout the project.
•
What method you plan to use for defining the project (Work Breakdown Structure, Pareto
Diagrams) and why?
4. Measure Stage: ( 100 – 150 words)- 1.5 point
•
Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be used
to visualize the process)
•
Define measurement Systems Analysis tool, to illustrate use measurements scales such as
Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use.
5. Analyze Stage: ( 100 – 150 words)- 1.5 point
•
Discuss no less than two conditions that might hinder the project progression (process variation)
using one of tools mentioned in chapter (15 - Analyze Stage).
•
Describe the new value delivered to the customers upon the successful implementation of the
project.
6. Improve / Design stage: ( 100 – 150 words)- 1.5 point
•
Present no more than two condition that can be altered to make the desired change ( cost ,
operation, human resource).
•
Discuss one to two techniques you plan to use to improve the efficiency of process such as lean
tools, 5S …etc.
7. Control Stage: ( 100 – 150 words)- 1.5 point
•
Identify two methods that the team can use to evaluate performance after the project completion.
•
Document two to three learned lessons from the process ( This part could be connected to the
overall project experience )
Answer :