Read the following scenario:
You are an
independent consultant who has recently been hired by JC’s Casino to
help improve retention issues concerning the dealers and housekeepers.
Most of the dealers have been leaving the casino to work at other
casinos in the area, even though JC’s Casino pays better than their
local competition. On several exit interviews, many of the dealers have
cited the pit boss, Joe, as being “toxic, overbearing, evil, and
incompetent.” Joe is the casino owner’s step-son and the HR director,
Tom Sneed, is afraid to confront the owner.
housekeeping staff, there has been an above normal rate of absenteeism
and high turnover of rooms. Many of the managers who work in accounting,
payroll, and other departments have had to ask their full-time
employees to help cover for housekeeping by cleaning rooms periodically.
Because of this problem, the hotel has had to adjust their check in
times from 3 p.m. (the industry standard) to 6 p.m. Customers have
arrived earlier and the hotel has had to accommodate them by creating a
room to hold luggage. They have also had to hire staff to man the
The director of
housekeeping, Andrew Keehn, has been working hard to add more staff but
he states “good help is hard to find.” The housekeeper’s current hourly
wage is comparable to other casinos in the area but because of the
staffing shortage, the housekeepers have to clean more rooms per day
than their counterparts. The casino owner only knows that there are some
issues with keeping the dealers and that some customers were upset
because they had to wait to check in. You have been hired for a quick
fix and your suggestions were needed yesterday.
1,400- to 1,700-word paper in which you identify each issue and make
recommendations to JC, the casino president, on how to improve overall
retention. What the scenario does not provide, you can create. Be sure
to include the following in your assessment:
- Evaluate at least two work motivation theories and how they can be
applied in order to improve employee recruitment and retention at JC’s
- Examine possible occupational stressors that are negatively
influencing recruitment and retention. What improvements would you
suggest to alleviate these stressors?
- Examine the role of job satisfaction and its influence on retention
at the casino. Provide recommendations for improving job satisfaction of
the employees and how that can play a part in successfully improving
- Discuss counterproductive employee behavior occurring at the casino.
What suggestions would you make to reduce the counterproductive
behavior and increase productive employee behavior?
Include at least three references