As a consultant hired by the Hotel Escargot
management team, you have been asked to collect data on the three main areas of
focus (check-in, checkout and hotel offerings) and graph the data to identify
any issue occurrences. Use the hotel information provided here. Collect the
data, create graphs and/or tables, and describe any work measurement and time
study analysis you would do. Then, from this analysis, select one main area of
focus and create a fishbone diagram that captures all potential root causes.
Provide a brief analysis of descriptive text on the identified items. Also,
describe how work sampling and time study assist in analysis. The team wants to
see all of your charts, diagrams and analysis summary. (You can assume that
customers are complaining about slow service at the hotel.) Please submit your
assignment to the PORTAL. LENGTH of Paper:8 Body Pages Submitting your
assignment in APA format means, at a minimum, you will need the following:
TITLE PAGE. Remember the Running head: AND TITLE IN ALL CAPITALS.
ABSTRACT. A summary of your paper…not an introduction. Begin writing in third
person voice.BODY. The body of your paper begins on the page following the
title page and abstract page and must be double-spaced (be careful not to
triple- or quadruple-space between paragraphs). The type face should be 12-pt.
Times Roman or 12-pt. Courier in regular black type. Do not use color, bold
type, or italics except as required for APA level headings and references. The
deliverable length of the body of your paper for this assignment is 8 pages.
In-body academic citations to support your decisions and analysis are required.
A variety of academic sources is encouraged.
REFERENCE PAGE. References that align
with your in-body academic sources are listed on the final page of your paper.
The references must be in APA format using appropriate spacing, hang indention,
italics, and upper and lower case usage as appropriate for the type of resource
used. Remember, the Reference Page is not a bibliography but a further listing
of the abbreviated in-body citations used in the paper. Every referenced item
must have a corresponding in-body citation.