Case Exercise III – Medi-Call Personal Alarm Systems Ltd.

timer Asked: Jun 7th, 2015

Question description

case exercise 3 part 1.docx 

case exercise 3 part 2.docx

 Read the case found at the end of Chapter 8 in your textbook and write a two- to three-page paper (excluding title and reference pages) on the following items:

1.  Identify when Medi-Call’s call centre enters the coping zone and describe the impact of this overload on customers and staff.

2.  Recommend strategies Medi-Call can adopt for busy periods and describe the actions needed to implement them effectively.

Assess Medi-Call’s philosophy on reassurance calls and offer recommendations to improve their policies

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