Technical Skills vs. Customer Service

SoccerBoss
Category:
Computer Science
Price: $10 USD

Question description

  • You are tasked with hiring a new systems analyst at your company. One candidate has excellent technical credentials, but does not think customer service is important. A second candidate has excellent customer service credentials and fair technical skills. Which candidate would you be more likely to hire and why?
  • What questions would you ask the candidates that would help you determine both technical and customer service skills?
  • Are there other skills that you think are also important? If so, what are they?
  • Can you recall any questions from you interviewing experience that 'stuck' with you?

Tutor Answer

(Top Tutor) Daniel C.
(997)
School: Duke University
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