SITUATION 1: At the end of a long day, your spouse,
significant other, family member or friend wants to tell you about
her/his day. You are exhausted (a physical barrier to listening) and really don't want to listen to all the details.
- Would you sit and hear without really listening (remember the difference between hearing and listening)
about his/her day in an attempt to not hurt his/her feelings, or would
you tell her/him that you're too tired to listen right now? Explain your
choice – or – explain a different way you would handle this situation.
- We briefly discussed 'ethics' in Week 1: in this
situation, given a choice among hearing without listening, telling
him/her that you're too tired, or doing the other option you might have
described in response to question 1, which option is the most ethical,
in your opinion? Explain your selection.
SITUATION 2: You are in an office setting and you have
been called into a group discussion about how to improve communication.
You have heard it all before and to be honest with yourself, nothing
being said is any different to you. You have walked in with your mind
already made up that you do not really care to participate in this
discussion at this time.
- Have you ever been in a situation like the one described? Explain
how you handled it. If you haven't been in a business setting like that,
think of a time when you were in a similar situation (any group meeting
or school experience) when you walked in with your mind made up that it
was going to be a waste of time. Which listening disposition (Page 12 of Lecture) did you use? Describe how you handled the situation.
- Do you feel listening is just as important as what you have to say to someone? Explain your opinion.