VILLANOVA UNIVERSITY –LEAN SIX SIGMA MASTER BLACK BELT- Wk 2 /Test 1
Question Description
Question 1:The person most likely to be the resource supporter who negotiates issues and works to ensure handoffs is
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Question 2:During the Improve phase of DMAIC, the Master Black Belt is likely to be doing which of the following with Black Belts?
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Question 3:When doing a force field analysis, both problems and opportunities can also be identified as a driving force for change.
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Question 4:The ideal communications strategy for stakeholders will ____________________.
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Question 5:Which of the following are financial metrics that can impact the implementation of your Lean Six Sigma Program?
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Question 6:You have been asked to manage a project to upgrade the software that call center employees use to answer customer questions. Which one of the following would be the external stakeholder in this project?
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Question 7:In order to minimize resistance later in a Lean Six Sigma project and create "buy-in," the Master Black Belt should encourage Black Belts to use what tool earlier in the project?
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Question 8:What are the three primary characteristics of a stakeholder?
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Question 9:A key leadership practice for Master Black Belts to embrace is to
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Question 10:Which approach shows a balance between a concern for people and a concern for production?
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Question 11:What is the best strategy for high influence/low interest stakeholders?
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Question 12:The primary goal of analyzing project stakeholders is to
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Question 13:One of the tools that the Master Black Belt should ensure is used to help move a team toward goal completion and best help minimize conflict is
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Question 14:What type of change is seen as a large improvement?
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Question 15:Key objectives of the processes to develop the project team include
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Question 16:One of the biggest resistance factors blocking implementation of competitive intelligence and benchmarks is
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Question 17:Which type of leader relies on legitimate, reward, and coercive power?
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Question 18:When coaching and educating Black Belts concerning the Cost of Poor Quality, the Master Black Belt needs to direct attention to which of the following items?
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Question 19:Key process steps in successfully selecting projects include
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Question 20:Which one of the following is the most important reason for analyzing stakeholders?
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