Although we hope teams will naturally work well together, conflict is a
common element of human relationships. In order to manage the
emotions involved with a conflict and prevent relationships from
breaking down, it is important to have a process for resolving the
conflict. This process is often called a conflict resolution policy or a
The best conflict resolution plans create a procedure that focuses on
restoring relationships, addressing the emotions involved, and working
out the issue without involving management, if possible. The goal is to
resolve conflict informally, which creates an environment where people
feel encouraged and supported, even when they face a conflict!
The policy should never be about punishment or consequences.
Instead, it should give everyone a safe way to work through a problem
without hurting anyone involved.
Create a conflict resolution policy that you will use when you’re leading
a team. This policy should include:o Multiple steps that allow conflict to be addressed privately first,
followed by guidelines for enlisting help from others if necessary.
o A positive process that focuses on restoring relationships. (In other
words, the policy doesn’t involve consequences. It only provides
additional methods of support.)o A chance for the people involved to express their emotions about
the issue without being accusatory or placing blame on others.
o Submit your conflict resolution policy using a method that works
best for you. You can create a Keynote presentation, make a video
using iMovie, write a poem, make a podcast; the possibilities are
endless. You can even create cartoons using goanimate.com. It’s up
These sources might help you:
o What is EQ (Emotional Intelligence)?:o http://psychology.about.com/od/personalitydevelopment/a/emoti
onalintell.htmo Conflict and communication article:o http://www.medicinenet.com/script/main/art.asp?articlekey=602
06o Conflict and EQ (Emotional Intelligence):