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11 pages
Effective Leadership In Healthcare
leadership can be highlighted as the ability of a person to influence or direct others in order to achieve a particular se ...
Effective Leadership In Healthcare
leadership can be highlighted as the ability of a person to influence or direct others in order to achieve a particular set goal. A Good and ...
OL 211: Milestone Two: Employee Development Processes, management homework help
OL 211:
Milestone Two: Employee Development Processes
1. Case Study: Analysis of Case Study: A.P. Moller-Maers ...
OL 211: Milestone Two: Employee Development Processes, management homework help
OL 211:
Milestone Two: Employee Development Processes
1. Case Study: Analysis of Case Study: A.P. Moller-Maersk Group: Evaluating
Strategic Talent Management Initiatives.
2. Job Posting: Customer Service – CARE Business Partner
3. SHRM Power Point presentation and its note pages: Unit 6: Training
Methods, Experiential Learning and Technology
Instructions: You will write and submit on
time, a 2-3 page written document that will include the five sections
identified below:
Section One:
• Illustrate
(Explain) the value of a training needs assessment in an organization in
general, supporting your response (with reference material).
Section Two:
• Describe the
components of a needs assessment used to determine the training requirements of
a Customer Service – CARE Business Partner in Maersk.
Section Three:
• Describe the
importance of creating Specific, Measurable, Achievable, Realistic, and
Time-oriented (SMART) objectives for a training plan.
Section Four:
• Explain the
importance of developing learning activities for a Maersk Customer Service –
CARE Business Partner training program.
Section Five:
• Describe how
you would incorporate adult learning principles and methods of experiential
learning from this OL 211 course into the Maersk Customer Service – CARE
Business Partner training program.
Writing
Mechanics per APA:
·
In
addition to your two - three-page written paper, include a title page and a
reference(s) page.
·
Use
12-point Times New Roman Font; Double space; One-inch margins.
·
Citations
formatted according to APA style
·
Writing
is free of errors and written in a professional and easy to read format
OL
211: Customer Service-CARE Business Partner Job Posting
Maersk Line is the world’s largest container shipping
company, known for reliable, flexible, and eco-efficient services. We provide
ocean transportation in all parts of the world. We serve our customers through
374 offices in 116 countries. We employ 7,000 seafarers and 25,000 land-based
employees and operate 580 container vessels. We market our services through the
following brands: Maersk Line, Safmarine, MCC Transport
(Intra-Asia), Seago Line (Intra-Europe), Mercosul (Brazil), and SeaLand (From
2015 Intra-Americas).
Maersk Line, the global containerized division of the Maersk
Group, is dedicated to delivering the highest level of customer-focused and reliable
ocean transportation services. Our vision, built from a strong heritage of
uprightness, constant care, and innovation, has guided our business operations
since the first Maersk Line vessel sailed in 1904. By remaining committed to that
vision we have expanded our business to become the world’s largest ocean
carrier. And we are consistently recognized as the most reliable container
shipping company.
We are looking for a Customer Service CARE Business Partner
in our Charlotte, NC office. You must be authorized to work for any employer in
the US. Local candidates only; no relocation assistance is provided.
We
Offer
Maersk Line offers you an exciting career opportunity in an international,
challenging business environment characterized by high pace and diversity with
focus on creating valuable relations with our current and new customers. We
offer a competitive salary and benefit package, such as health insurance,
dental and vision insurance, a 401K savings plan with an employer match, and
paid time off.
Key
Responsibilities
• Act as the customer’s primary point of contact, be the
customer’s internal advocate.
• Be fully responsible for customer satisfaction, own,
manage all customer facing activities, while working with Sales, GSC, One Team,
Finance, etc.
• As part of Commercial Intelligence - build strong
relationships with customers, gain an understanding for their business, service
needs, drivers and desires and leverage this to engage in discussions about new
business opportunities and competitor/market intelligence.
• Ensure smooth execution of the whole shipment lifecycle,
by working closely with customers and internal support groups to achieve customer
satisfaction goals through pro-active resolution handling and Issue resolution
ownership. Process improvement focus is essential—
look for waste
• Understand claims policy and its impact on company assets
and guide customers best possible through any potential claim situation
• Utilize Care business partner relationships to encourage
fast equipment turnaround and collection of applicable charges as required.
• Understand and be familiar with KPIs and act in line with
set targets. Drive continuous improvements opportunities and opportunities to
lower costs.
• Monitor agreed service levels, and identify root cause
when targets are not met, advise management of potential service failures and /
or trends.
• Share thoughts with team at VMS reviews
• To always perform in a manner consistent with and loyal to
the A.P. Moller –Maersk values.
Who we
are looking for
• Direct call-handling experience
• Demonstrated relationship attributes
• Practiced listening techniques
• Negotiation skills
• Conflict resolution skills
• High school diploma or equivalent (4 year degree
preferred)
• 1–2 years of experience in transportation highly desirable
• Proficiency in Microsoft Suite
11 pages
Authentication And Authorization
Authorization depends on access controls that are implemented in the ❖ Discretionary Access Control (DAC) - this con ...
Authentication And Authorization
Authorization depends on access controls that are implemented in the ❖ Discretionary Access Control (DAC) - this control allows the organization
follow the file below and it should help you finish up what it is i need to be done
follow the file below psychology. This written assignment in particular, will demonstrate your knowledge and understanding ...
follow the file below and it should help you finish up what it is i need to be done
follow the file below psychology. This written assignment in particular, will demonstrate your knowledge and understanding of several theories of personality. Choose In lessons one through four, you learned foundational information concerning personality two (2) theoretical perspectives of personality from the following list. Write at least one paragraph for each perspective that defines and describes the perspective and its key concepts.Compare and contrast the two (2) perspectives selected in the previous question, describing the benefits and drawbacks of each perspective. Use the text and the additional readings in each lesson to assist you with developing your responses. Additional external resources from peer-reviewed journal articles may also be utilized. Trait perspectiveMotive perspectiveGenetics, evolution, and personality perspectiveBiological processes and personality perspective
34 pages
Library Management System
The innovative timetabling of school management system will serve to create a better way of making and publishing the time ...
Library Management System
The innovative timetabling of school management system will serve to create a better way of making and publishing the timetable. The system will coordinate lecturers, students, rooms and timeslots. There will be a change of the delivery of timetable of both lecturers and students. .It will replace the current manual system. Timetables will be assessed in real time by both students and lecturers.
BEHS 343 University of Maryland Global Campus Parenting Case Study
Applied Final Project Part 1: Create Your Parenting Case Study TopicPART 1: CREATE YOUR PARENTING CASE STUDY TOPIC_Using t ...
BEHS 343 University of Maryland Global Campus Parenting Case Study
Applied Final Project Part 1: Create Your Parenting Case Study TopicPART 1: CREATE YOUR PARENTING CASE STUDY TOPIC_Using the planning table provided below, you will create a case study on a parenting topic of interest to you. Throughout the course you will conduct research on this topic, culminating in a Parenting Action Plan that proposes solutions to resolve your case. Step 1: Select a scenario that may be a cause for concern in parents.You may use the list below or identify a scenario of your own with the permission of the instructor. Write your scenario of interest into the planning table provided below.List of ScenariosSleeping arrangements for newbornImmunizations for childrenBedwettingBreastfeeding older childrenSpecial needs, such as:Down syndrome or other genetic disorderLearning disabilitiesAutismAttention deficit with hyperactivity disorderPhysical-motor disabilityLanguage delay, speech, related issuesTeen pregnancyAlcohol and substance abuse in teensRelationship problems in teens, dating, inappropriate, and/or risk-taking behaviorMental health issues (e.g. depression, anxiety, psychotic disorders)Behavioral issues in younger childrenBehavioral issues in teensParental conflict and argumentMilitary deploymentGrandparents raising grandchildrenAdoption/foster parentingRacial and cultural issues in parenting -Tiger moms, immigrant children, LGBTQ, biracial identity, religionOlder child parenting and emerging adulthood (age 18-21)Use of media-cellphones, tablets, etc.Impact of domestic violenceBullying, cyberbullyingStepfamiliesImpact of divorceChoosing daycare, preschoolHealthy diet, eating disordersCollege/postsecondary readinessStep 2: Select an age group to which the scenario applies.After picking your scenario, select an age group (see planning table below) that you would be interested in learning more about. For example, if you are interested in “choosing daycare” as a topic, are you interested in daycare for infants, toddlers, or school-aged children? Note that your scenario may not make sense for some age groups. For example, you probably would not be interested in learning about daycare options for an 18-year-old.Step 3: Select a socioeconomic status for your scenario.Determine whether your scenario will apply to a family of lower, middle or upper socioeconomic status (SES) (see planning table below). SES can profoundly impact access to resources which, in turn, can impact outcomes. It is important to know what services are available and who can access them. Step 4: Family composition.Using the planning table below, identify at least two details about the composition of the family. Who is living in the home? How many generations live in the home? What is the marital status of the parents? Are there siblings? Family composition can be a source of strength as well as a source of stress. Use this section to flesh out the details of the family in your scenario. Step 5: Identify the type of issue in your scenario.Use the planning table to identify the type of issue(s) present in your scenario. Check all that you think could apply. This will help you to figure out where you can find information on your topic. For example, if you are dealing with a topic like behavioral issues that emerge in a child after military deployment of a parent, you might start looking for research in psychology journals that deal with military families, like “Military Family Therapy.”Step 6: Identify possible sites of impact for addressing your scenario.Using the planning table, identify possible sites of impact for your scenario. For example, if you are interested in “choosing daycare,” you would probably select “daycare” as a site of impact, but you might also select “home” if you are interested in how daycare impacts behavior in the home. You might also select “school,” if you think the quality of daycare has an impact on academic performance.Step 7: Identify potential solutions to address your scenario.Using the planning table, check off the potential solution(s) that could form the basis of your parenting action plan.Instructions: Choose and write down your topic and ideas about: The topic/title, why you think it is important, and where you think you will look for resources. Use the Planning Table below to create your chosen topic. Each section of the table below may be used to narrow down the specifics of your research paper. Each section will help to get you thinking about the aspects of your action plan. In the example below, the sections of the table appear in parenthesis to exemplify how these sections relate to your topic choice. Please note that these sections form a part of the final paper write up, and as such can be used while writing up your final paper. AFP Part 1: Planning TableSTEP 1: SCENARIO(write your chosenscenario below)STEP 2: AGE GROUP OF INTERESTBirth-3 yrs3-10 yrs10-13 yrs14-18 yrs18-21 yrsSTEP 3: SOCIOECONOMIC STATUSlowermiddleupperSTEP 4: FAMILY COMPOSITION(include at least 2 of these details)Parental involvement?Single, married, divorced?Siblings?Who is living in the home?Employment status of parents?Other?STEP 5: TYPE OF PROBLEMSchoolwork or Homework IssueBehavioral IssueSocial IssuePhysical/Emotional IssueOther:________STEP 6: SITES OF IMPACTHomeSchoolDaycareParent WorkplacePublic Spaces (e.g. playground, retail, grocery store, etc.)Other:__________STEP 7: POTENTIAL SOLUTIONSHome PlanSchool StrategyCommunity Support GroupsBehavioral Health PlanMedical/Health PlanSpecial Programs/SupportsOther:_______STEP 8: Crafting your parenting case study.Write a parenting case study that incorporates all of the information in the planning table (Steps 1-6). Your case study should be 1-2 paragraphs in length. You may want to add details now or as your research progresses to make your case study more interesting.Example:The current case study involves a child with significant learning disabilities who is 8 years old and from a middle-class socioeconomic status background. The child has a 10-year-old sister with no known learning disabilities or behavioral issues. Parents recently separated, but both parents are actively involved with the children. A parenting action plan will be developed to address the child’s problems with schoolwork. I will discuss the case in the context of home and school (i.e. sites of impact), providing solutions that may include a home plan to address the parental separation as well as special programs in school and community supports (i.e. potential solutions).Your Parenting Case Study will be evaluated according to the following rubric: Criteria MetCriteria Partially MetCriteria Not MetScenario Selected1-0Age group1-0SES1-0Family composition (>2 details identified)210Type of Problem1-0Site of Impact1-0Potential Solution(s) Selected1-0Well-written and interesting case scenario210
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11 pages
Effective Leadership In Healthcare
leadership can be highlighted as the ability of a person to influence or direct others in order to achieve a particular se ...
Effective Leadership In Healthcare
leadership can be highlighted as the ability of a person to influence or direct others in order to achieve a particular set goal. A Good and ...
OL 211: Milestone Two: Employee Development Processes, management homework help
OL 211:
Milestone Two: Employee Development Processes
1. Case Study: Analysis of Case Study: A.P. Moller-Maers ...
OL 211: Milestone Two: Employee Development Processes, management homework help
OL 211:
Milestone Two: Employee Development Processes
1. Case Study: Analysis of Case Study: A.P. Moller-Maersk Group: Evaluating
Strategic Talent Management Initiatives.
2. Job Posting: Customer Service – CARE Business Partner
3. SHRM Power Point presentation and its note pages: Unit 6: Training
Methods, Experiential Learning and Technology
Instructions: You will write and submit on
time, a 2-3 page written document that will include the five sections
identified below:
Section One:
• Illustrate
(Explain) the value of a training needs assessment in an organization in
general, supporting your response (with reference material).
Section Two:
• Describe the
components of a needs assessment used to determine the training requirements of
a Customer Service – CARE Business Partner in Maersk.
Section Three:
• Describe the
importance of creating Specific, Measurable, Achievable, Realistic, and
Time-oriented (SMART) objectives for a training plan.
Section Four:
• Explain the
importance of developing learning activities for a Maersk Customer Service –
CARE Business Partner training program.
Section Five:
• Describe how
you would incorporate adult learning principles and methods of experiential
learning from this OL 211 course into the Maersk Customer Service – CARE
Business Partner training program.
Writing
Mechanics per APA:
·
In
addition to your two - three-page written paper, include a title page and a
reference(s) page.
·
Use
12-point Times New Roman Font; Double space; One-inch margins.
·
Citations
formatted according to APA style
·
Writing
is free of errors and written in a professional and easy to read format
OL
211: Customer Service-CARE Business Partner Job Posting
Maersk Line is the world’s largest container shipping
company, known for reliable, flexible, and eco-efficient services. We provide
ocean transportation in all parts of the world. We serve our customers through
374 offices in 116 countries. We employ 7,000 seafarers and 25,000 land-based
employees and operate 580 container vessels. We market our services through the
following brands: Maersk Line, Safmarine, MCC Transport
(Intra-Asia), Seago Line (Intra-Europe), Mercosul (Brazil), and SeaLand (From
2015 Intra-Americas).
Maersk Line, the global containerized division of the Maersk
Group, is dedicated to delivering the highest level of customer-focused and reliable
ocean transportation services. Our vision, built from a strong heritage of
uprightness, constant care, and innovation, has guided our business operations
since the first Maersk Line vessel sailed in 1904. By remaining committed to that
vision we have expanded our business to become the world’s largest ocean
carrier. And we are consistently recognized as the most reliable container
shipping company.
We are looking for a Customer Service CARE Business Partner
in our Charlotte, NC office. You must be authorized to work for any employer in
the US. Local candidates only; no relocation assistance is provided.
We
Offer
Maersk Line offers you an exciting career opportunity in an international,
challenging business environment characterized by high pace and diversity with
focus on creating valuable relations with our current and new customers. We
offer a competitive salary and benefit package, such as health insurance,
dental and vision insurance, a 401K savings plan with an employer match, and
paid time off.
Key
Responsibilities
• Act as the customer’s primary point of contact, be the
customer’s internal advocate.
• Be fully responsible for customer satisfaction, own,
manage all customer facing activities, while working with Sales, GSC, One Team,
Finance, etc.
• As part of Commercial Intelligence - build strong
relationships with customers, gain an understanding for their business, service
needs, drivers and desires and leverage this to engage in discussions about new
business opportunities and competitor/market intelligence.
• Ensure smooth execution of the whole shipment lifecycle,
by working closely with customers and internal support groups to achieve customer
satisfaction goals through pro-active resolution handling and Issue resolution
ownership. Process improvement focus is essential—
look for waste
• Understand claims policy and its impact on company assets
and guide customers best possible through any potential claim situation
• Utilize Care business partner relationships to encourage
fast equipment turnaround and collection of applicable charges as required.
• Understand and be familiar with KPIs and act in line with
set targets. Drive continuous improvements opportunities and opportunities to
lower costs.
• Monitor agreed service levels, and identify root cause
when targets are not met, advise management of potential service failures and /
or trends.
• Share thoughts with team at VMS reviews
• To always perform in a manner consistent with and loyal to
the A.P. Moller –Maersk values.
Who we
are looking for
• Direct call-handling experience
• Demonstrated relationship attributes
• Practiced listening techniques
• Negotiation skills
• Conflict resolution skills
• High school diploma or equivalent (4 year degree
preferred)
• 1–2 years of experience in transportation highly desirable
• Proficiency in Microsoft Suite
11 pages
Authentication And Authorization
Authorization depends on access controls that are implemented in the ❖ Discretionary Access Control (DAC) - this con ...
Authentication And Authorization
Authorization depends on access controls that are implemented in the ❖ Discretionary Access Control (DAC) - this control allows the organization
follow the file below and it should help you finish up what it is i need to be done
follow the file below psychology. This written assignment in particular, will demonstrate your knowledge and understanding ...
follow the file below and it should help you finish up what it is i need to be done
follow the file below psychology. This written assignment in particular, will demonstrate your knowledge and understanding of several theories of personality. Choose In lessons one through four, you learned foundational information concerning personality two (2) theoretical perspectives of personality from the following list. Write at least one paragraph for each perspective that defines and describes the perspective and its key concepts.Compare and contrast the two (2) perspectives selected in the previous question, describing the benefits and drawbacks of each perspective. Use the text and the additional readings in each lesson to assist you with developing your responses. Additional external resources from peer-reviewed journal articles may also be utilized. Trait perspectiveMotive perspectiveGenetics, evolution, and personality perspectiveBiological processes and personality perspective
34 pages
Library Management System
The innovative timetabling of school management system will serve to create a better way of making and publishing the time ...
Library Management System
The innovative timetabling of school management system will serve to create a better way of making and publishing the timetable. The system will coordinate lecturers, students, rooms and timeslots. There will be a change of the delivery of timetable of both lecturers and students. .It will replace the current manual system. Timetables will be assessed in real time by both students and lecturers.
BEHS 343 University of Maryland Global Campus Parenting Case Study
Applied Final Project Part 1: Create Your Parenting Case Study TopicPART 1: CREATE YOUR PARENTING CASE STUDY TOPIC_Using t ...
BEHS 343 University of Maryland Global Campus Parenting Case Study
Applied Final Project Part 1: Create Your Parenting Case Study TopicPART 1: CREATE YOUR PARENTING CASE STUDY TOPIC_Using the planning table provided below, you will create a case study on a parenting topic of interest to you. Throughout the course you will conduct research on this topic, culminating in a Parenting Action Plan that proposes solutions to resolve your case. Step 1: Select a scenario that may be a cause for concern in parents.You may use the list below or identify a scenario of your own with the permission of the instructor. Write your scenario of interest into the planning table provided below.List of ScenariosSleeping arrangements for newbornImmunizations for childrenBedwettingBreastfeeding older childrenSpecial needs, such as:Down syndrome or other genetic disorderLearning disabilitiesAutismAttention deficit with hyperactivity disorderPhysical-motor disabilityLanguage delay, speech, related issuesTeen pregnancyAlcohol and substance abuse in teensRelationship problems in teens, dating, inappropriate, and/or risk-taking behaviorMental health issues (e.g. depression, anxiety, psychotic disorders)Behavioral issues in younger childrenBehavioral issues in teensParental conflict and argumentMilitary deploymentGrandparents raising grandchildrenAdoption/foster parentingRacial and cultural issues in parenting -Tiger moms, immigrant children, LGBTQ, biracial identity, religionOlder child parenting and emerging adulthood (age 18-21)Use of media-cellphones, tablets, etc.Impact of domestic violenceBullying, cyberbullyingStepfamiliesImpact of divorceChoosing daycare, preschoolHealthy diet, eating disordersCollege/postsecondary readinessStep 2: Select an age group to which the scenario applies.After picking your scenario, select an age group (see planning table below) that you would be interested in learning more about. For example, if you are interested in “choosing daycare” as a topic, are you interested in daycare for infants, toddlers, or school-aged children? Note that your scenario may not make sense for some age groups. For example, you probably would not be interested in learning about daycare options for an 18-year-old.Step 3: Select a socioeconomic status for your scenario.Determine whether your scenario will apply to a family of lower, middle or upper socioeconomic status (SES) (see planning table below). SES can profoundly impact access to resources which, in turn, can impact outcomes. It is important to know what services are available and who can access them. Step 4: Family composition.Using the planning table below, identify at least two details about the composition of the family. Who is living in the home? How many generations live in the home? What is the marital status of the parents? Are there siblings? Family composition can be a source of strength as well as a source of stress. Use this section to flesh out the details of the family in your scenario. Step 5: Identify the type of issue in your scenario.Use the planning table to identify the type of issue(s) present in your scenario. Check all that you think could apply. This will help you to figure out where you can find information on your topic. For example, if you are dealing with a topic like behavioral issues that emerge in a child after military deployment of a parent, you might start looking for research in psychology journals that deal with military families, like “Military Family Therapy.”Step 6: Identify possible sites of impact for addressing your scenario.Using the planning table, identify possible sites of impact for your scenario. For example, if you are interested in “choosing daycare,” you would probably select “daycare” as a site of impact, but you might also select “home” if you are interested in how daycare impacts behavior in the home. You might also select “school,” if you think the quality of daycare has an impact on academic performance.Step 7: Identify potential solutions to address your scenario.Using the planning table, check off the potential solution(s) that could form the basis of your parenting action plan.Instructions: Choose and write down your topic and ideas about: The topic/title, why you think it is important, and where you think you will look for resources. Use the Planning Table below to create your chosen topic. Each section of the table below may be used to narrow down the specifics of your research paper. Each section will help to get you thinking about the aspects of your action plan. In the example below, the sections of the table appear in parenthesis to exemplify how these sections relate to your topic choice. Please note that these sections form a part of the final paper write up, and as such can be used while writing up your final paper. AFP Part 1: Planning TableSTEP 1: SCENARIO(write your chosenscenario below)STEP 2: AGE GROUP OF INTERESTBirth-3 yrs3-10 yrs10-13 yrs14-18 yrs18-21 yrsSTEP 3: SOCIOECONOMIC STATUSlowermiddleupperSTEP 4: FAMILY COMPOSITION(include at least 2 of these details)Parental involvement?Single, married, divorced?Siblings?Who is living in the home?Employment status of parents?Other?STEP 5: TYPE OF PROBLEMSchoolwork or Homework IssueBehavioral IssueSocial IssuePhysical/Emotional IssueOther:________STEP 6: SITES OF IMPACTHomeSchoolDaycareParent WorkplacePublic Spaces (e.g. playground, retail, grocery store, etc.)Other:__________STEP 7: POTENTIAL SOLUTIONSHome PlanSchool StrategyCommunity Support GroupsBehavioral Health PlanMedical/Health PlanSpecial Programs/SupportsOther:_______STEP 8: Crafting your parenting case study.Write a parenting case study that incorporates all of the information in the planning table (Steps 1-6). Your case study should be 1-2 paragraphs in length. You may want to add details now or as your research progresses to make your case study more interesting.Example:The current case study involves a child with significant learning disabilities who is 8 years old and from a middle-class socioeconomic status background. The child has a 10-year-old sister with no known learning disabilities or behavioral issues. Parents recently separated, but both parents are actively involved with the children. A parenting action plan will be developed to address the child’s problems with schoolwork. I will discuss the case in the context of home and school (i.e. sites of impact), providing solutions that may include a home plan to address the parental separation as well as special programs in school and community supports (i.e. potential solutions).Your Parenting Case Study will be evaluated according to the following rubric: Criteria MetCriteria Partially MetCriteria Not MetScenario Selected1-0Age group1-0SES1-0Family composition (>2 details identified)210Type of Problem1-0Site of Impact1-0Potential Solution(s) Selected1-0Well-written and interesting case scenario210
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