100 word Homework help

timer Asked: Sep 24th, 2015

Question description

Identify a company of interest that engages in corporate social networking. Students are encouraged to select companies with social networking sites that they have personally used in the past. The company may be public or private, for-profit or non-profit, and provide goods or services. Once a company has been identified, answer the following questions about Domino's Pizza Company:

  1. Social media objectives are listed at bottom of page. Identify the company’s primary social media objectives based on actual communications on its social networking site. Be sure to provide examples.

After establishing a listening platform, the organization should develop a list of objectives for its social media team to accomplish. These objectives must be developed with a clear understanding of how social media change the communication dynamic with and for customers. Remember—attempting to reach a mass audience with a static message will never be as successful as influencing people through conversation. Marketing managers must set objectives that reflect this reality. Here are some practical ideas that marketing managers should consider when setting social media objectives:

  LISTEN AND LEARN: Monitor what is being said about the brand and competitors, and glean insights about audiences. Use online tools and do research to implement the best social media practices. If you have established a listening strategy, this objective should already be accomplished.

  BUILD RELATIONSHIPS AND AWARENESS: Open dialogues with stakeholders by giving them compelling content across a variety of media. Engage in conversations, and answer customers’ questions candidly. This will both increase Web traffic and boost your search engine ranking. This is where crowdsourcing can be useful for product development and communication campaign feedback.

  PROMOTE PRODUCTS AND SERVICES: The clearest path to increasing the bottom line using social media is to get customers talking about products and services, which ultimately translates into sales.

  MANAGE YOUR REPUTATION: Develop and improve the brand’s reputation by responding to comments and criticism that appear on blogs and forums. Additionally, organizations can position themselves as helpful and benevolent by participating in other forums and discussions. Social media make it much easier to establish and communicate expertise.

  IMPROVE CUSTOMER SERVICE: Customer comments about products and services will not always be positive. Use social media to search out displeased customers and engage them directly in order to solve their service issues.

Studypool has helped 1,244,100 students
flag Report DMCA
Similar Questions
Hot Questions
Related Tags

Brown University

1271 Tutors

California Institute of Technology

2131 Tutors

Carnegie Mellon University

982 Tutors

Columbia University

1256 Tutors

Dartmouth University

2113 Tutors

Emory University

2279 Tutors

Harvard University

599 Tutors

Massachusetts Institute of Technology

2319 Tutors

New York University

1645 Tutors

Notre Dam University

1911 Tutors

Oklahoma University

2122 Tutors

Pennsylvania State University

932 Tutors

Princeton University

1211 Tutors

Stanford University

983 Tutors

University of California

1282 Tutors

Oxford University

123 Tutors

Yale University

2325 Tutors