500 WORDS OR 5-7 PARAGRAPHS (REFERENCES SHOULD BE IN APA FORMAT)
The manager must be able to solve problems, communicate, and lead teams toward the completion of a task.
You are the manager
of the northern branch of the Laurel City bowling alleys. The owner,
Jill Espy, has 4 other bowling alleys around town. The average employee
assigned to the concession stand of all the Laurel City bowling alleys
lasts 3 years. However, in your branch the average employee lasts only 8
months. Jill is concerned about this huge discrepancy and wants to know
your explanation for the difference and what you can do to correct the
problem. Training new employees is costly to the company and this high
turnover is costing her money that could be better spent elsewhere.
You have tried
talking with your current concession staff and have learned that pay and
scheduling may have some effect on the turnover rate. However, one
person indicated that many of them do not know how to handle difficult
customers. It made them not want to come to work.
From your reading
this week on a manager’s need to lead their people how would you solve
this problem? Consider motivation techniques, mentoring or other ideas
from you reading to effectuate a positive change. Think outside the box.
Be sure to look at all your resources including those within the
organization and those without.