Unformatted Attachment Preview
Essentials of
Organizational Behavior
13e
Stephen P. Robbins & Timothy A. Judge
Chapter 5
Personality and Values
Copyright ©2016 Pearson Education, Inc.
5-1
Chapter 10
Understanding
Work Teams
Copyright ©2016 Pearson Education, Inc.
After studying this chapter
you should be able to:
1. Analyze the growing popularity of teams in
organizations.
2. Contrast groups and teams.
3. Contrast the five types of teams.
4. Identify the characteristics of effective
teams.
5. Show how organizations can create team
players.
6. Decide when to use individuals instead of
teams.
Copyright ©2016 Pearson Education, Inc.
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Why Are Teams So Popular?
◼Increased competition has forced
companies to restructure to compete
more efficiently
◼Teams:
◼Better utilize employee talents
◼Are more flexible and responsive to change
◼Democratize and motivate
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Groups and Teams
◼ Work group: Interacts primarily to share
information and to make decisions to help
one another perform within each member’s
area of responsibility
◼ Work team: Generates positive synergy
through coordinated effort; individual efforts
result in a level of performance that is greater
than the sum of those individual inputs
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Comparing Work Groups
and Work Teams
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Four Types of Teams
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Problem-Solving Teams
◼ Members often from the same
department
◼ Share ideas or suggest improvements
◼ Rarely given authority to unilaterally
implement any of their suggested
actions
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Self-Managed Work Teams
◼ 10-15 employees in highly related jobs
◼ Team takes on supervisory responsibilities:
◼Work planning and scheduling
◼Assigning tasks
◼Operating decisions/actions
◼Working with customers
◼ May select and evaluate members
◼ Effectiveness is dependent on the situation
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Cross-Functional Teams
◼Members from same level, but diverse
areas within and between organizations
◼Exchange information
◼Develop new ideas and solve problems
◼Coordinate complex projects
◼Development may be time consuming
due to complexity and diversity
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Virtual Teams
◼Computer technology ties dispersed
team together
◼Special challenges
◼Less social rapport and direct
interaction
◼Difficulty dispersing information
◼Determining communication level
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Multiteam Systems
◼Collections of two or more
interdependent teams that share a
superordinate goal
◼A ‘team of teams’
◼Can be the best choice
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Creating Effective Teams
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Context Factors in Team Success
◼Presence of adequate resources
◼Effective leadership and structure
◼Climate of trust in the team
◼Performance evaluation and
reward system that reflects team
contributions
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Team Composition and Success
◼Abilities of
members
◼Technical
expertise
◼Problem-solving
◼Interpersonal
◼Personality of
members
◼Conscientious and
open-minded
◼ Allocation of
roles
◼ Diversity of
members
◼ Organizational
demography
◼ Size of teams
◼ Member
preferences
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Team Process and Success
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Team Process and Success
◼Common plan and purpose
◼Specific goals
◼Team efficacy
◼Common mental models
◼Low levels of conflict
◼Minimized social loafing
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Turning Individuals
into Team Players
◼Selection: Need employees who have
the interpersonal as well as technical
skills
◼Training: Workshops on problemsolving, communications, negotiation,
conflict-management, and coaching
skills
◼Rewards: Encourage cooperative
efforts rather than individual ones
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Teams Aren’t Always the Answer
◼ Complexity of Work: Can the work
be done better by more than one
person?
◼ Common Purpose: Does the work
create a common purpose or set of goals
for the people in the group that is more
than the aggregate of individual goals?
◼ Interdependence: Are the members
of the group interdependent?
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Implications for Managers
◼ Effective teams have common characteristics.
◼ Effective teams tend to be small.
◼ Effective teams have members who believe in
the team’s capabilities and are committed to a
common plan and purpose.
◼ Select individuals who have the interpersonal
skills to be effective team players, provide
training to develop teamwork skills, and reward
individuals for cooperative efforts.
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Keep in Mind…
◼ Proper selection of members increases
likelihood of effective teams
◼ Teams should be constructed based on ability,
skill, and applicable member traits given the
situation
◼ Non-personal conflicts can lead to better team
decisions
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Summary
1.
2.
3.
4.
5.
6.
Analyzed the growing popularity of teams in
organizations.
Contrasted groups and teams.
Contrasted the five types of teams.
Identified the characteristics of effective
teams.
Showed how organizations can create team
players.
Decided when to use individuals instead of
teams.
Copyright ©2016 Pearson Education, Inc.
10-22
Copyright ©2016 Pearson Education, Inc.
10-23