Running head: CONFLICT AT SAMBA BANK
Key issues for the two parties
When I was an intern at the bank, I’ve experienced continuous intimidation that induced
fear in communication. Intimidation is one of bully bosses’ strategy to intimidate their juniors
that creates inferiority. My boss intentionally excluded me and that made me feel socially
isolated. She constantly shouted at me, which is always demeaning. This also shows that I was
her target because even from a far, my boss could still watch my actions. She had her eyes on me
and never gave me time to breath. I always felt fear because I anticipate being caught doing the
wrong things because my boss is always watching. Also, I was feeling fear making any move or
socializing due to the same reason. Another factor was the fact that my boss was always there to
correct mistakes and never acknowledged good deeds.
Anyone under these circumstances would feel as a failure or will lose interest in their
profession and the situation is worse for beginners. I was only an intern who was supposed to be
mentored into doing the correct things and not reproached harshly. I gradually started having
doubts about my profession. Among all interns, I was the only one being bullied constantly by
my boss. I felt desperate since my boss was the one in charge of writing my report after the
internship. I almost believed the boss’s actions were justified and felt inadequate. My
desperation made me approach my boss for answers.
My boss however justified her behavior towards me by making excuses. My boss may
have been intimidated by the presence of another woman. The only unique factor separated
myself from other interns therefore a potential target. Many bully bosses are never ready to
accept competition or rivalry. She might have decided to do that to make me get discouraged
CONFLICT AT SAMBA BANK
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about my profession. Or rather, she derived pleasure from constantly harassing me. Even though
she gave justification for her actions, it was not enough that I had to go through all that.
Running head: WORKPLACE CONFLICT
1
Workplace conflict: Conflict Within Samba Bank
One of the greatest lessons that I have come to learn in life is that conflicts are always
inevitable when it comes to human relationships. They can arise from different perspectives of
individuals or their incompatible concerns especially when dealing with a similar project. I think
the best way forward when dealing with conflicts is to accept that they are part of human nature,
and this will make us more accommodating to them.
When I was back home, I got an internship with Samba Bank, one of the biggest banks in
Saudi Arabia. To me, this was a bonus since I got to deal with the best and so I was so excited to
start working. The environment of Samba Bank is a target based one and, therefore, needs
individuals who are goal oriented. The management is also very strict and most of the time,
especially interns, are always under supervisions. You are required to follow up with the
members of your team to achieve daily targets. After the HR in charge of the human resource
oriented and us and laid down the rules, I started by reporting to my stations. Little did I know
that my nightmares had just begun.
Personality clashes are inevitable especially between their employees and managers
causing the rise of interpersonal conflicts. I got the opportunity to work under a female manager
who from the start claimed that she was goal oriented and would not entertain any laziness in her
department. At first, what seemed like strictness steadily felt like harassment. Every time that
she passed at my station, she always noticed something inappropriate. She would go over the
WORKPLACE CONFLICT
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instruction just to remind me and watch me correct my mistakes. Sometimes she would shout
down the hallway or even call me to her office and again lay down the instructions.
I felt inadequate. I tried putting in extra efforts just to please her. Then I started noticing,
among all the interns, she was only interested in me. I felt bullied. I was defenseless. She was the
one in charge of writing my intern report yet she felt like I was not doing well at work and with
her constant supervision, I started losing my interest in a profession that I hard worked hard for. I
thought to myself that I had to do something because as time was passing by since my efforts
were still unrecognized.
I one day approached her. I had so many questions, and I was so tensed that I forgot to
organize myself. The rage, the fear, the emotions, and the eagerness to find the truth made me
burst in front of her with tears. I was desperate. This was my moment, and I needed to know why
she was treating me that way and making me feel like nothing. I wanted to garner an
understanding between her and me so that we can both understand our different perceptions in
that situation.
She walked right next to me and called me by my name. She asked me to look around
and count the number of female employees. Surely, there were only a handful of us. She told me
she wanted to push me to the limits since she felt inspired by my presence. I told her what her
actions made me feel, and she promised to moderate them. I walked out of her office feeling like
an idiot. If only I confronted her early, I would not have faced the daily torture in the past one
month.
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