there is an discussion based on videos attached below... \\instructor asking couple questions need to be replied
Reflect on what John Baldino talked about in his videos
on his experiences with BPM Journeys.
1. Highlight three main issues
you feel were success factors for the companies' journeys. [please indicate
which company you are referring to for each success factor].
1- Creating an SIO that helped to organize the whole
process and project management standpoint (AmeriGas).
2- Becoming a customer service oriented organization
3- The quarterly check ins that AmeriGas had also
allowed it to monitor its processes and then determine the decision on how to
move forward instead of just staying reliant on the program or decision just
2. Compare the BPM Journeys of
AmeriGas, Wawa, and other companies mentioned, with Wyeth's (now Pfizer) -
mention at least 1 difference and 1 similarity.
AmeriGas is still immature despite the amount of work
that they have put in. It is better now but it is still not as good as it could
be. The Wawa company seemed to be seen more positively overall and the manner
in which they operate seemed to be better run than the AmeriGas one because of
the consistency that they have in their organization compared to AmeriGas. So
the difference would be the amount of consistency and the similarity would be
the overall bpm efforts that they are putting into the changes in processes and
strategic plans. They all realize that there is an absolute need to have the
strategic processes and vision crafted to be able to address process issues.
3. Select one thing presented
that might work for your organization and explain how this may help a BPM
journey at your organization. [note: if you are not currently working, describe
this for an organization you did work for or the organization your are doing
your individual project on]
There were two things that stood out to me in the video.
Both of these I feel would help my organization (previous office environment
not a current one). The first thing to use in my opinion is the Responsive
service consideration in the strategic process that he mentioned. Moving
instead towards an energized customer service culture would be a good decision
because it is just helpful at any and all levels of the business including its
I also believe that an SIO office would be useful
to have. This is because it would give far more clarity to the overall
organization and the manner in which it is handling projects and I say this
because I have seen projects get started ahead of other more important things
on more than one occasion.