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3. EFFICIENCY AND EFFECTIVENESS METRICS Choose any of the Perspective boxes in this chapter or the opening case and identify and describe at least seven metrics that could be used to measure the success of the IT systems in your chosen example. For each metric, categorize it as either an efficiency or effectiveness metric. Justify your categorizations

5. PERSONAL BENCHMARKS AND BENCHMARKING How do you use benchmarks and benchmarking in your personal life? Think about grades, making money, supporting charities, and the like. Choose one significant way in which you use benchmarks and benchmarking in your personal life and describe it. What are your benchmark values? How were you able to derive your benchmark values? Where did they come from?

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(Top Tutor) Daniel C.
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