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describe Maslow's idea of a pyramid of human needs;
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Before continuing, you will need to complete the first part of the Forum exercise where you describe a company or industry that needs innovation. Then for this assignment, you will provide a more in-depth analysis based on the chapter readings (Six Myths and the Classic Traps readings), and you will create two Customer Journey Maps to help identify problems and innovative solutions for this company or industry.
In case you missed it, here's the reading on Customer Journey Maps. The reading includes an example assignment, however, please follow the instructions as provided below.
To do:
Describe the company or industry that needs innovation and why you think so.
Describe the ideal or average customer.
Describe what they value with regard to the product or service offered by the organization.
What primary needs are addressed by the product or service?
Create two Customer Journey Maps. You can use any software to create your journey maps, or if you want to sketch out your idea, take a picture of it and submit it with the rest of your assignment.
What did you learn from the Customer Journey Maps?
Use these two frameworks to help you think through the journey maps. Remember, the focus is on the customer experience. Here's an example of a completed map. Note how it has been customized.
Journey Map Templates (as seen below)
Before using product or serviceDuring using product or serviceAfter using product or serviceOther notesKey Moments that matter (what specific points in the process are critical to success and customer satisfaction)Customer emotions (what emotions may they have or feel at each stage?)
Here's another example of a Journey Map framework from Board of Innovation, and a videothat may also prove helpful.
Before using product or serviceDuring using product or serviceAfter using product or serviceOther notesPhases: What phases are a part of the customer's journeyActions: What actions do your customer's take during each phase?Feelings: What emotions do customers have at each stage?Channels: What channels do customers use (eg. web, social media, mobile, in-person, etc.)
Before continuing, you will need to complete the first part of the Forum exercise where you describe a company or industry that needs innovation. Then for this assignment, you will provide a more in-depth analysis based on the chapter readings (Six Myths and the Classic Traps readings), and you will create two Customer Journey Maps to help identify problems and innovative solutions for this company or industry.In case you missed it, here's the reading on Customer Journey Maps. ActionsThe reading includes an example assignment, however, please follow the instructions as provided below.To do:Describe the company or industry that needs innovation and why you think so.Describe the ideal or average customer.Describe what they value with regard to the product or service offered by the organization.What primary needs are addressed by the product or service?Create two Customer Journey Maps. You can use any software to create your journey maps, or if you want to sketch out your idea, take a picture of it and submit it with the rest of your assignment.What did you learn from the Customer Journey Maps?Use these two frameworks to help you think through the journey maps. Remember, the focus is on the customer experience. Here's an example of a completed map. (????????) Note how it has been customized.Journey Map Templates (????????) (as seen below)Before using product or serviceDuring using product or serviceAfter using product or serviceOther notesKey Moments that matter (what specific points in the process are critical to success and customer satisfaction)Customer emotions (what emotions may they have or feel at each stage?)Here's another example of a Journey Map framework from Board of Innovation, (????????)and a video (????????) that may also prove helpful.Before using product or serviceDuring using product or serviceAfter using product or serviceOther notesPhases: What phases are a part of the customer's journeyActions: What actions do your customer's take during each phase?Feelings: What emotions do customers have at each stage?Channels: What channels do customers use (eg. web, social media, mobile, in-person, etc.)
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Most Popular Content
Boston University China Milk Scandal Wang Yuanping Analysis Case Study
Answer the following questions: 1.Assess Sanlu's communication with Mr. Wang. Do you think the company communicated ethic ...
Boston University China Milk Scandal Wang Yuanping Analysis Case Study
Answer the following questions: 1.Assess Sanlu's communication with Mr. Wang. Do you think the company communicated ethically? Be specific in your response. 2.Did Mr. Wang act ethically in accepting the four cases of milk powder? Why or why not? Be specific.
17 pages
Leadership And Power 1 2 1
• Power can be defined as the ability or capacity to influence or direct the behavior of other people or even the course ...
Leadership And Power 1 2 1
• Power can be defined as the ability or capacity to influence or direct the behavior of other people or even the course of
McMaster University Customer Journey Map and Analysis
Before continuing, you will need to complete the first part of the Forum exercise where you describe a company or industry ...
McMaster University Customer Journey Map and Analysis
Before continuing, you will need to complete the first part of the Forum exercise where you describe a company or industry that needs innovation. Then for this assignment, you will provide a more in-depth analysis based on the chapter readings (Six Myths and the Classic Traps readings), and you will create two Customer Journey Maps to help identify problems and innovative solutions for this company or industry.
In case you missed it, here's the reading on Customer Journey Maps. The reading includes an example assignment, however, please follow the instructions as provided below.
To do:
Describe the company or industry that needs innovation and why you think so.
Describe the ideal or average customer.
Describe what they value with regard to the product or service offered by the organization.
What primary needs are addressed by the product or service?
Create two Customer Journey Maps. You can use any software to create your journey maps, or if you want to sketch out your idea, take a picture of it and submit it with the rest of your assignment.
What did you learn from the Customer Journey Maps?
Use these two frameworks to help you think through the journey maps. Remember, the focus is on the customer experience. Here's an example of a completed map. Note how it has been customized.
Journey Map Templates (as seen below)
Before using product or serviceDuring using product or serviceAfter using product or serviceOther notesKey Moments that matter (what specific points in the process are critical to success and customer satisfaction)Customer emotions (what emotions may they have or feel at each stage?)
Here's another example of a Journey Map framework from Board of Innovation, and a videothat may also prove helpful.
Before using product or serviceDuring using product or serviceAfter using product or serviceOther notesPhases: What phases are a part of the customer's journeyActions: What actions do your customer's take during each phase?Feelings: What emotions do customers have at each stage?Channels: What channels do customers use (eg. web, social media, mobile, in-person, etc.)
Before continuing, you will need to complete the first part of the Forum exercise where you describe a company or industry that needs innovation. Then for this assignment, you will provide a more in-depth analysis based on the chapter readings (Six Myths and the Classic Traps readings), and you will create two Customer Journey Maps to help identify problems and innovative solutions for this company or industry.In case you missed it, here's the reading on Customer Journey Maps. ActionsThe reading includes an example assignment, however, please follow the instructions as provided below.To do:Describe the company or industry that needs innovation and why you think so.Describe the ideal or average customer.Describe what they value with regard to the product or service offered by the organization.What primary needs are addressed by the product or service?Create two Customer Journey Maps. You can use any software to create your journey maps, or if you want to sketch out your idea, take a picture of it and submit it with the rest of your assignment.What did you learn from the Customer Journey Maps?Use these two frameworks to help you think through the journey maps. Remember, the focus is on the customer experience. Here's an example of a completed map. (????????) Note how it has been customized.Journey Map Templates (????????) (as seen below)Before using product or serviceDuring using product or serviceAfter using product or serviceOther notesKey Moments that matter (what specific points in the process are critical to success and customer satisfaction)Customer emotions (what emotions may they have or feel at each stage?)Here's another example of a Journey Map framework from Board of Innovation, (????????)and a video (????????) that may also prove helpful.Before using product or serviceDuring using product or serviceAfter using product or serviceOther notesPhases: What phases are a part of the customer's journeyActions: What actions do your customer's take during each phase?Feelings: What emotions do customers have at each stage?Channels: What channels do customers use (eg. web, social media, mobile, in-person, etc.)
7 forms of Business Forms Worksheet, business and finance assignment help
There are seven forms of business: sole proprietorship, partnership,
limited liability partnership, limited liability com ...
7 forms of Business Forms Worksheet, business and finance assignment help
There are seven forms of business: sole proprietorship, partnership,
limited liability partnership, limited liability company (including the single
member LLC), S Corporation, Franchise, and Corporation.
1.
Select one
of the forms of business
2.
Research and provide three advantages and three disadvantages for this business form.
3.
Provide a 100- to 200-word summary in which you provide an example business for
each form. Discuss at least one of the advantages and one of the disadvantages
of that form and potential legal
forms that might be required.
5 pages
Critical Thinking.edited
The Assignment must be submitted on Blackboard (WORD format only) via allocated Students are advised to make their work cl ...
Critical Thinking.edited
The Assignment must be submitted on Blackboard (WORD format only) via allocated Students are advised to make their work clear and well presented, ...
MAN 4102 St Petersburg College Wk 2 Negotiation Discussion Post
For this week's discussion:Research and report on any global business leader or a political figure (not US). What is his/h ...
MAN 4102 St Petersburg College Wk 2 Negotiation Discussion Post
For this week's discussion:Research and report on any global business leader or a political figure (not US). What is his/her approach to negotiation? What is his/her observable emotional intelligence?All postings must include the reference material used for research. Posts that do not include a reference will not receive credit. Deliverables: 15 total pointsYour own post (8 points): 250 wordsMeaningful, applicable contentDue 11:59 pm, ThursdaySources (3 points):Each posting, your own as well as responses to other students’ postings, must include a minimum of one reference. Any post that does not include a reference will not receive credit.
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