Total Quality Management

Sigchi4life
Category:
Business & Finance
Price: $5 USD

Question description

  1. Total Quality Management
     
    As one of the largest and fastest growing industries in the world, hospitality continues to incorporate total quality management (TQM) into service areas in an effort to meet the demands of tourists and travelers. How does the “whatever it takes” philosophy influence TQM?
     
  2. Exceptional Service
     
    There are several service areas in hospitality with differing service requirements, yet the expectation of providing exceptional service remains a global requirement. These expectations include both internal and external requirements. Internal requirements include planning guests’ experience in a restaurant, hotel, etc. External requirements include monitoring a guests' processes when booking a reservation.

 a. Internally: How do the requirements for front of the house differ from requirements for heart of the house?

  b.Externally: What automated systems have been implemented in the hospitality industry, particularly in
  reservation bookings? How are such systems improving service quality?


Tutor Answer

(Top Tutor) Daniel C.
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School: University of Virginia
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