Total Quality Management

timer Asked: May 28th, 2013

Question description

  1. Total Quality Management
    As one of the largest and fastest growing industries in the world, hospitality continues to incorporate total quality management (TQM) into service areas in an effort to meet the demands of tourists and travelers. How does the “whatever it takes” philosophy influence TQM?
  2. Exceptional Service
    There are several service areas in hospitality with differing service requirements, yet the expectation of providing exceptional service remains a global requirement. These expectations include both internal and external requirements. Internal requirements include planning guests’ experience in a restaurant, hotel, etc. External requirements include monitoring a guests' processes when booking a reservation.

 a. Internally: How do the requirements for front of the house differ from requirements for heart of the house?

  b.Externally: What automated systems have been implemented in the hospitality industry, particularly in
  reservation bookings? How are such systems improving service quality?

Tutor Answer

(Top Tutor) Studypool Tutor
School: UIUC
Studypool has helped 1,244,100 students
flag Report DMCA
Similar Questions
Hot Questions
Related Tags

Brown University

1271 Tutors

California Institute of Technology

2131 Tutors

Carnegie Mellon University

982 Tutors

Columbia University

1256 Tutors

Dartmouth University

2113 Tutors

Emory University

2279 Tutors

Harvard University

599 Tutors

Massachusetts Institute of Technology

2319 Tutors

New York University

1645 Tutors

Notre Dam University

1911 Tutors

Oklahoma University

2122 Tutors

Pennsylvania State University

932 Tutors

Princeton University

1211 Tutors

Stanford University

983 Tutors

University of California

1282 Tutors

Oxford University

123 Tutors

Yale University

2325 Tutors