Assignment ContentPurpose  This assignment is intended to give you an opportunity to strengthen your skills in gathering and analyzing business-related information. It provides a deeper understanding of how companies can look at globalization as part of their strategic and operational plans. The assignment has two parts: one focused on information research and analysis, and the other is on applied analytics. Resources: Microsoft Excel® "How Netflix Expanded to 190 Countries in 7 Years" from Harvard Business ReviewCallCenterWaitingTime.xlsx file Part 1: Globalization and Information Research Context: Companies that perform well in their country of origin usually consider expanding operations in new international markets. Deciding where, how, and when to expand is not an easy task, though. Many issues need to be considered before crafting an expansion strategy and investing significant resources to this end, including: the level of demand to be expected for the company’s products/services presence of local competitors the regulatory, economic, demographic, and political environments Carefully researching and analyzing these and other factors can help mitigate the inherent risk associated with an overseas expansion strategy, thus increasing the likelihood of success. As a data analyst in your company’s business development department, you’ve been tasked with the responsibility of recommending countries for international expansion. You’ll write a report to the company’s executive team with your research, analysis, and recommendations. Instructions: Write a 525-word summary covering the following items: According to the article listed above, what were the most important strategic moves that propelled Netflix’s successful international expansion? The article mentions investments in big data and analytics as one of the elements accompanying the second phase of overseas expansion. Why was this investment important? What type of information did Netflix derive from the data collected? According to the article, what is exponential globalization? Not all international expansion strategies are a resounding success, however. Research an article or video that discusses an instance in which an American company’s expansion efforts in another country failed. According to the article/video you selected, what were the main reasons for this failure? Do you agree with this assessment? Explain some of the reasons why certain companies’ expansion plans have failed in the past. Part 2: Hypothesis testing Context: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds). Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol. Instructions: Access the CallCenterWaitingTime.xlsx file. Each row in the database corresponds to a different call. The column variables are as follows: ProtocolType: indicates protocol type, either PT or PEQueueTime: Time in Queue, in secondsServiceTime: Service Time, in secondsPerform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of α=0.05. Evaluate if the company should allocate more resources to improve its average TiQ. Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05. Assess if the new protocol served its purpose. (Hint: this should be a test of means for 2 independent groups.) Submit your calculations and a 175-word summary of your conclusions.

y=2.5+ 0.0055X1 + 0.0107X2 +0.00853X3Gpa X3Hours spent each week X2IQ X1For which independent variable does a unit change have the least effect on gpa?Assuming other independent variables are held constant how much does gpa increase if the numbers of hours spent studying per week increased from 25 to 30?What is the predicted graduate school gpa for a student whose IQ of 118, 25 hours spent studying per week and an undergraduate gpa of 3.2

1. Describe what type of data analysis would use linear correlation coefficients and line of best fits. Describe the benefits of comparing to a line of best fit. 2. Raw data is found in the excel file titled “Regression Data – Tab Line of Best Fit.” Calculate the linear correlation coefficient of that data and describe what that information provides. Find the slope and y intercept and list the line of best fit. Take Microsoft Excel and graph this line of best fit, using the “trend” function. Determine how you will implement the results you received to improve the data, base it on a scenario for your career. 3. Express the likelihood given as a probability between zero and one for the following: a. The Weather Channel stated that we have a 75% chance of being hit by the hurricane. b. I have a 22% chance of winning the Sweepstakes. c. When playing Yahtzee, I can roll one die and I need a four. What are my chances? d. The gender of the new baby being a girl. 4. A survey was taken at a K-6th grade school. Do you have enough time at lunch? Given the table below, answer the following questions:GIRLS: Yes - 35, No -124 ; BOYS: Yes - 100, No - 62. If b represents the event of selecting a response from a boy, find P (Ђ).Find the probability that the selected answer was made by a girl or was answered no.If g represents the event of selecting a response from a girl, find P (ḡ).Find the probability that the selected answer was made by a boy and answered yes. 5. Find the number of ways that six Discussion responses can be ordered by calculating 6! 6. Find the number of ways that the five children can line up to go to recess by calculating 5! Use Permutations or Combinations on the next three examples: 7. If you are allowed to use numbers 1 – 20 and need to choose the passcode of an exact 4 digit code, how many possibilities are there? 8. If there are 25 students in the class and we need to select a President and Secretary for our meetings, how many possibilities are there? 9. In playing a card game, I am dealt 6 cards, how many possibilities are there for my hand?