Given the following scenario,

timer Asked: Mar 22nd, 2016

Question description

Given the following scenario, diagnose the problem:

You are a technical field engineer looking at your daily tickets and one of them is a trouble ticket escalated with a high priority. The description reads that the user cannot connect to the network and with a series of initial testing the user is unable to view any WebPages in the browsers or connect to any shared network drives. Illustrate what tools and steps you would take in solving the user's network client's connectivity issues.

Explain how you would go about solving the problem. Thoroughly describe the tools and methods you would use to diagnose and to solve the problem. This assignment should be at least 300 words in length. It should demonstrate an understanding of the troubleshooting process.

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