A case study on project deadli

Anonymous
timer Asked: Mar 31st, 2016

Question description

A case study on project deadlines, the  high-context versus low-context communication.Rebecca works with United Technologies, a Chicago based company. She is talking on the phone to Abhinav, the manager of one of United Technologies vendors for customer service outsourcing.Rebecca: We really need to get all of the customer service representatives trained on our new process in the next two weeks. Can you get this done?Abhinav: That timeline is pretty aggressive. Do you think it’s possible?Rebecca: I think it will require some creativity and hard work, but I think we can get it done with two or three days to spareAbhinav: Ok.Rebecca: Now that our business is settled, how is everything else?Abhinav: All’s well, although the heavy monsoons this year are causing a lot of delays getting around the city.Two weeks later…Abhinav: We’ve pulled all of our resources and I’m happy to say that 60% of the customer service representatives are now trained in the new process. The remaining 40% will complete the training in the next two weeks.Rebecca: Only 60%? I thought we agreed that they all would be trained by now!Abhinav: Yes . The monsoon is now over so the rest of the training should go quickly.Rebecca: This training is critical to our results. Please get it done as soon as possible. Abhinav: I am certain that it will be done in the next two weeks.Answer the follow questions.Did Abhinav agree to the initial timeline requested by Rebecca?What might Rebecca be thinking about Abhinav?What might Abhinav be thinking about Rebecca?How will this incident affect their future interactions?

Tutor Answer

(Top Tutor) Studypool Tutor
School: UC Berkeley
Studypool has helped 1,244,100 students
flag Report DMCA
Similar Questions
Hot Questions
Related Tags

Brown University





1271 Tutors

California Institute of Technology




2131 Tutors

Carnegie Mellon University




982 Tutors

Columbia University





1256 Tutors

Dartmouth University





2113 Tutors

Emory University





2279 Tutors

Harvard University





599 Tutors

Massachusetts Institute of Technology



2319 Tutors

New York University





1645 Tutors

Notre Dam University





1911 Tutors

Oklahoma University





2122 Tutors

Pennsylvania State University





932 Tutors

Princeton University





1211 Tutors

Stanford University





983 Tutors

University of California





1282 Tutors

Oxford University





123 Tutors

Yale University





2325 Tutors