Description
True |
an economizing customer. |
Situational vignette |
True |
Risk involvement |
unreasonable demands. |
measuring a firm's quality performance by comparing it with other companies that are recognized as "best in class." |
True |
True |
True |
Explanation & Answer
Attached.
SURNAME: 1
Name
Course
Tutor
Date
Service Management
1. Process capability index measures the variability in a process.
ANSWER: True
2. A person who drives 100 miles to a factory outlet once a month to buy clothing for the family
is:
ANSWER: An Economizing Customer.
.3. Which interviewing techn...
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