Coping Zone and Service People

FratBro23
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Question description

  1. Coping Zone
     
    What is meant by the coping zone? What are the implications for staff and customers of a supermarket when the operation enters the coping zone? 
     
  2. Service People
     
    View the video, Why Zappos Pays New Employees to Leave, and consider how Zappos approaches its service people. How does their method of paying new employees to leave affect their operations? Do you consider this to be a good approach?

 

Why Zappos Pays New Employees to Leave
        http://blogs.hbr.org/taylor/2008/05/why_zappos_pays_new_employees.html
        This link supports the Service People assignment for this week.




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(Top Tutor) Daniel C.
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