Management Question

timer Asked: Nov 14th, 2016

Question description

i need a ppt for below should be around 5 to 8 slides

Case Study: Bank Loan Department Part One: Launching a Change The Organization – A Loan Department in Bank The Loan Department in a large commercial bank had 47 employees organized into functional units (i.e., credit section, risk analysis.) Each section had a manager and each had their own office areas on the 7th and 8th floors of the main bank building downtown. Employees in each section had job descriptions related to the technical skills needed to perform their function. There were six job classifications in the Department. There were two classifications in the Loan Processing Section. Each section had measures they tracked related to the productivity and quality of their function. The Department processed applications for a wide variety of loans such as auto loans, home equity loans, commercial real estate, business credit lines, etc. Deregulation of the industry brought increased competition for banks. Everyone was getting into the finance business. This bank clearly felt the need to increase customer satisfaction. While the bank had a solid reputation in the community it was also perceived as slow and bureaucratic. Customers, seeking a loan, cared about speed, cost, and user friendly processes. The Department tended to be slow (high average close times), bogged down in red tape, rework, and paperwork, and had a high cost per loan processed. The New Vice President Pat Miller, was assigned to be the new V.P. of the Loan Department. Pat was expected to significantly improve performance. Pat wanted to dramatically improve cycle time (from loan application to closing); improve the overall quality of the whole loan package; and reduce the red tape for customers. Pat’s assessment was that the functional organizational structure (See chart above) was getting in the way. In that structure, each section had tunnel vision focused on their part of the loan process. If a loan was taking too long to process, each section would point fingers at and blame the other sections. No one was responsible for speed or cycle time. The same was true with total quality … each section just focused on their small part. Associates had specialized jobs and narrow skill sets. This limited flexibility. When someone was out sick, the loans they were working on just sat waiting. When customers called to ask questions about their loan, they were often bounced around between sections to find answers. Pat wanted to initiate a major organizational change. Pat wanted to redesign the entire Department. Pat’s vision was to change to process oriented team-based structure instead of organizing around functional groups (i.e. Credit; Loan Prep, etc.), The Figure below shows how she would like to organize the Department. Pat wanted to organize around the whole loan process. Employees would be organized around specific types of loans, such as Auto Loans, Home Mortgage Loans etc. Each team would control the whole process from the customer’s application to closing. Each team would have a specific type of customer to serve. Each team could take total responsibility for their processing time, quality, and costs because no one would touch the loan but them. Each team would initially have specialists from each function, and employees would eventually be cross trained to improve flexibility. Instead of supervising functional groups focused only on a small part of the process, managers would have a team focused on the whole process. Pat felt this change to a process oriented team structure would make a significant contribution to the Departments success. Pat’s first challenge was to initiate this change by proposing it to her section managers and then to employees. Case Activity: Put yourself into Pat’s shoes …. You need to communicate this change to your staff and employees in a way that wins their support. Prepare a powerpoint presentation that: 1. Makes the Business Case for the Need to Change (Remember: try to make it compelling and urgent) 2. Describes the Current Reality. (Remember: Contrast what exists now with the desired state …. emphasize the problems of the current state vs. the benefits of the desired state) 3. Outlines Your Vision of the Desired State (you might want to do some research on high performance teams and their characteristics) (Remember: Help them picture in their minds the desired state) _____________________________________________________________________ Specifications: Your powerpoint presentation should between 5 and 10 slides. Remember, make it professional …. 3 to 5 lines per slide …. Readable 20-24 point type … good contrast meaning dark type on light background or white type on dark background.

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