sevice operation management

Anonymous
timer Asked: Jul 21st, 2013

Question Description

I’m trying to learn for my class and I’m stuck. Can you help?

  1. Service Strategy
     
    Select two organizations in the same sector, such as restaurants, convenience stores, or supermarkets, and assess their relative positions in terms of their outcomes and experiences. How well do they fit with their respective strategies? Respond to at least two of your fellow students’ postings.
     
  2. Organizational Complexity
     
    Organizational complexity is oftentimes considered the source of many issues within service organizations. Why is this? From a leadership perspective, what can service organizations learn from other organizations that may assist in streamlining processes to meet consumer demands? Respond to at least two of your fellow students’ postings.


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