Description
Conflict does not always have to result in a head-on collision. No single approach to conflict is always the best one. Let’s examine a previous conflict in your life and see if we can discover a better approach.
Please review the attached Managing Conflict PowerPoint which outlines Thomas Killmann’s Conflict Mode Instrument. Think about the ways you typically respond to conflict. Identify one situation in your life in which you utilized the wrong approach to a conflict. Discuss why it was the wrong approach and how the situation might have improved if you had used a different approach. Make sure to use citations when referencing concepts from the textbook (click on "textbook to open the it).
Please write a well-organized, APA-formatted essay of 850 words or more on the subject. Absolutely NO plagiarism
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CONFLICT MANAGEMENT
Conflict Management
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CONFLICT MANAGEMENT
Contents
Introduction .................................................................................................................................................. 3
Thomas-Kilmann Conflict Mode Instrument ................................................................................................ 3
Avoiding .................................................................................................................................................... 3
Accommodating ........................................................................................................................................ 4
Collaborating ............................................................................................................................................. 4
Competing ................................................................................................................................................. 4
Compromising ........................................................................................................................................... 5
A Situation Where I Used the Wrong Approach ........................................................................................... 5
References .................................................................................................................................................... 6
CONFLICT MANAGEMENT
Introduction
In normal life circumstances, conflict is inevitable but handling or solving the conflict is
optional and the approach used in the conflict resolving can either escalate or reduce its effects.
Conflicts occur when different people working or living together differ in their way of thinking or
the manner in which they handle different things (Proksch, 2016). Conflicting goals and priorities
can cause conflicts in instances where people in the same organization or group share no common
goals. Diversity in an organization can also cause conflicts in cases where people with different
values and interests.
The fact that conflicts must be there in life makes it necessary to embrace it as being a part
of life which should be dealt with whenever it occurs. By embracing conflicts and seeking a
solution, lots of benefits can be achieved. Proper embracement can also make daily battles as
learning opportunities or stepping stones to greater heights. If handled properly they can be
opportunities for transforming situations into something better. Different ways can be used to solve
conflicts, and one of such methods has been brought forward by Thomas Kilmann.
Thomas-Kilmann Conflict Mode Instrument
The model makes use of five styles of conflict management whose foundation is in two
dimensions; being assertiveness and cooperative.
The five conflict management styles are
Accommodating, Avoiding, collaborating, competing and compromising.
Avoiding
This method advocates that you prevent the situation that causes a co...