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Select one of the security technologies you identified in either P1 or P2. Research and evaluate its capabilities, costs, maintenance requirements, flexibility, and feasibility for implementation. The analysis should include pros and cons, potential barriers to success, vulnerabilities eliminated or reduced, convergence issues, first adopters (if the technology is new), and any other issues you deem important to consider. Use the technical evaluation methodology information obtained and discussed in previous courses such as CSIA 303 or 459.
The deliverable for this assignment will be a minimum 5 page, double-spaced paper using Times New Roman 12 font and APA style formatting for citations and references. It will also include a minimum of 5 references. The Title/Cover page, illustrations (tables/charts/graphs), or references are not part of the page count but are required for the assignment. The grading rubric provides additional details as to what should be included in the paper. Your instructor may provide an APA style template to use for this paper.
Rubric Name: Project 3: Technology Evaluation
Introduction and Conclusion
Clearly describes and introduces the paper. Provides clear background information and facts to support the paper.
Basically describes and introduces the paper. Basically provides background information and facts to support the paper.
Weakly describes and introduces the paper. Some background information and facts provided to support the paper.
Little description or introduction of the paper. Lacks background information and facts to support the paper. (Or, inappropriate or excessive copying from other authors' work.)
No description and doesn’t introduce the paper. No background information or facts to support the paper.
Clearly summarizes the main points from the paper. These include the capabilities, costs, maintenance requirements, flexibility and feasibility for implementation.
Basically summarizes the main points from the paper. These include the capabilities, costs, maintenance requirements, flexibility and feasibility for implementation.
Weakly summarizes the main points from the paper. These include the capabilities, costs, maintenance requirements, flexibility and feasibility for implementation.
Little summery of the main points from the paper. May include the capabilities, costs, maintenance requirements, flexibility or feasibility for implementation. (Or, inappropriate or excessive copying from other authors' work.)
Doesn’t summarize the main points from the paper. Doesn’t include the capabilities, costs, maintenance requirements, flexibility or feasibility for implementation.
Research and Evaluation
Clearly explains the capabilities of the technology.
Basically explains the capabilities of the technology.
Weakly explains the capabilities of the technology.
Little explanation of the capabilities of the technology. (Or, inappropriate or excessive copying from other authors' work.)
No explanation on the capabilities of the technology.
Clearly explains the costs involved with the technology.
Basically explains the costs involved with the technology.
Weakly explains the costs involved with the technology.
Little explanation on the costs involved with the technology. (Or, inappropriate or excessive copying from other authors' work.)
No explanation on the costs involved with the technology.
Clearly explains the maintenance requirements of the new technology.
Basically explains the maintenance requirements of the new technology.
Weakly explains the maintenance requirements of the new technology.
Little explanation on the maintenance requirements of the new technology. (Or, inappropriate or excessive copying from other authors' work.)
No explanation on the maintenance requirements of the new technology.
Clearly explains the flexibility of the technology.
Basically explains the flexibility of the technology.
Weakly explains the flexibility of the technology.
Little explanation on the flexibility of the technology. (Or, inappropriate or excessive copying from other authors' work.)
No explanation on the flexibility of the technology.
Clearly explains the feasibility of implementing the technology.
Basically explains the feasibility of implementing the technology.
Weakly explains the feasibility of implementing the technology.
Little explanation on the feasibility of implementing the technology. (Or, inappropriate or excessive copying from other authors' work.)
No explanation of feasibility in implementing the technology.
Clearly explains the pros and cons, barriers, issues, vulnerabilities, first adopters (if technology is new), etc. Must cover at least 5 areas.
Basically explains the pros and cons, barriers, issues, vulnerabilities, first adopters (if technology is new), etc. Must cover at least 3 areas.
Weakly explains the pros and cons, barriers, issues, vulnerabilities, first adopters (if technology is new), etc. Must cover at least one (1) area.
Little explanation of the pros and cons, barriers, issues, vulnerabilities, first adopters (if technology is new), etc. May cover one (1) of the areas. (Or, inappropriate or excessive copying from other authors' work.)
No explanation of the pros and cons, barriers, issues, vulnerabilities, first adopters (if technology is new), etc.
Finds and Applies Knowledge
Used at least 5 authoritative or scholarly sources in paper. One must be NIST SP 800-53. No APA style errors in sources.
Used at least 3 authoritative or scholarly sources in paper. One must be NIST SP 800-53. No more than 1 APA errors in sources.
Used at least 2 authoritative or scholarly sources in paper. One must be NIST SP 800-53. No more than 2 APA errors in sources.
May have used 1 authoritative or scholarly source in paper. May use NIST SP 800-53. May not have used APA style formatting.
No authoritative or scholarly sources used in paper. NIST SP 800-53 not mentioned.
All sources cited. No errors in citing material in paper.
All but 1 source cited. Had no more than 5 citing errors in paper.
All but 2 sources cited. Had no more than 10 citing errors in paper.
All but 3 sources cited. Had less than 15 APA citing errors in paper.
No sources cited or had more than 15 APA citing errors in paper.
Organization, Execution and Appearance
Prepared MS Word document, used consistent formatting, section subheadings, submitted one file, used instructor provided template, correct coversheet and separate reference page and meets minimum page count.
MS Word document didn’t follow up to two (2) of the following: used consistent formatting, section subheadings, submitted one file, used instructor provided template, correct coversheet and separate reference page and meets minimum page count.
MS Word document didn’t follow up to four (4) of the following: used consistent formatting, section subheadings, submitted one file, used instructor provided template, correct coversheet and separate reference page and meets minimum page count.
MS Word document followed only one (1) of the following: used consistent formatting, section subheadings, submitted one file, used instructor provided template, correct coversheet and separate reference page and meets minimum page count.
Non MS Word document didn’t any of the following: used consistent formatting, section subheadings, submitted one file, used instructor provided template, correct coversheet and separate reference page and meets minimum page count.
No grammar, use of first/second person, spelling or punctuation errors.
Less than 5 grammar errors, use of first/second person, spelling or punctuation errors.
Less than 10 grammar errors, use of first/second person, spelling or punctuation errors.
Less than 15 grammar errors, use of first/second person, spelling or punctuation errors.
More than 15 grammar errors, use of first/second person, spelling or punctuation errors.
Overall Score
Submit Files
Unformatted Attachment Preview
Journal of Information Systems Education, Vol. 22(2)
Teaching Case
Bank Solutions Disaster Recovery and Business
Continuity: A Case Study for CSIA 485
Steve Camara
Senior Manager, KPMG LLP
1021 E Cary Street, Suite 2000
Richmond, VA 23219
scamara@kpmg.com
Robert Crossler
Vishal Midha
Assistant Professor
Computer Information Systems
The University of Texas – Pan American
recrossler@utpa.edu, vmidha@utpa.edu
Linda Wallace
Associate Professor
Accounting and Information Systems
Virginia Tech wallacel@vt.edu
ABSTRACT
Disaster Recovery and Business Continuity (DR/BC) planning is an issue that students will likely come in contact with as they
enter industry. Many different fields require this knowledge, whether employees are advising a company implementing a new
DR/BC program, auditing a company’s existing program, or implementing and/or serving as a key participant in a company
program. Often times in the classroom it is difficult to find real world practice for students to apply the theories taught. The
information in this case provides students with real world data to practice what they would do if they were on an engagement
team evaluating a DR/BC plan. Providing students with this opportunity better prepares them for one of the jobs they could
perform after graduation.
Keywords: Case study, Computer security, Critical thinking, Experiential learning & education, Information assurance and
security, Role-play, Security, Team projects
117
Journal of Information Systems Education, Vol. 22(2)
2. CASE TEXT
2. 1 Company Background
Bank Solutions, Inc. (a pseudonym), founded in 1973 by the
First Presidential Bank, a major bank of its time, is a
provider of item processing services i to community banks,
savings and loan associations, Internet banks, and small- to
mid-size credit unions. It offers a full range of services,
including in-clearing and Proof of Deposit (POD) processing,
item capture, return and exception item processing, image
archive storage and retrieval, and customer statement
rendering.
Bank Solutions was formed in 1973 when the Chief
Operating Officer of First Presidential Bank, a major
commercial bank, recognized an opportunity. Since item
processing functions are standardized (they have to be in
order for originating and receiving financial institutions to
clear customer transactions) and scalable with increases in
item processing volumes, they were able to offer these
services to other financial institutions wishing to reduce
operating expense and focus on growth strategies and other
core business functions. First Presidential marketed these
services under the Bank Solutions brand name.
Over the next 15 years, Bank Solutions enjoyed modest
growth. By 1988, it served 41 small- to mid-size financial
institutions. It had not, however, developed a market
presence outside of the Northwestern Region of the United
States, as management had hoped.
This was primarily
because Bank Solutions was unable to compete with other
item-processing service providers that had developed
proprietary software systems considered “top of the line.”
To make matters worse, at the time almost one quarter of
Bank Solutions‟ client base was saving and loan associations
(saving and loans). As a result of the Savings and Loan
crisis, 60% of Bank Solutions‟ savings and loan customer
base failed over the six years spanning 1985–1991, thus
stunting the outsourcer‟s growth. The related slow down of
the financial services and real estate industries and the
recession of 1990–1991 presented further headwinds to the
growth objectives of First Presidential management.
In
1994, First Presidential sold off Bank Solutions.
Under new management, Bank Solutions thrived. Keys
to the company‟s renewed success included the following:
• The development of key strategic partnerships with
other industry participants, including data clearing
houses and financial institution core processing system
ii
outsourcers.
•
The introduction of a new company culture that focused
on open door management, mentoring, and enhanced
employee benefits.
• The development of a proprietary, state of the art item
processing system that uses state-of-the-art Optical
Character Recognition (OCR) technology to achieve
character recognition accuracies that were previously
unheard of.
• The implementation of “remote capture” technologiesiii
to meet electronic banking initiatives and regulations
such as “Check 21.”
• The upgrade or replacement of other administrative
information systems, including the company‟s financial
reporting system. This helped to increase operational
effectiveness and efficiencies.
From
1995–2008,
Bank
Solutions
enjoyed
unprecedented growth. During that timeframe, the company
expanded operations to 18 item processing facilities, two
data centers in which the item processing system was hosted,
and 345 financial institutions.
2.2 Current Scenario (2011)
Douglas Smith, the Chief Information Officer for Bank
Solutions, was one of the original members of “new
management” and responsible for many of Bank Solutions‟
past successes.
A solid, middle-sized company with
continued growth potential, Bank Solutions has become a
target for a leveraged corporate buyout. This is an attractive
situation for Douglas and other members of executive
management.
Several of these individuals are close to
retirement; and initial indications are that the price of the
buyout will be very favorable for members of executive
management.
The CEO and other influential members of executive
management want Bank Solutions to remain an attractive
purchase option and, as a result, have contracted the services
of your team as an outside consultant to identify operating
and regulatory risks and advise them on control measures to
mitigate the risks.
2.3 Risk Assessment Task
As members of the engagement team performing the risk
assessment, your team has been given the task of assessing
Bank Solutions‟ incident handling, business continuity, and
disaster recovery strategy.
In order to perform the assessment, preliminary
interviews with Douglas Smith, the Data Center Managers,
Systems Engineers and Network Architect in each of
Banking Solutions‟ data centers, and the IT Managers and
Day and Night Operations Managers from seven of the
largest item processing facilities were conducted.
Additionally, the following documentation related to Bank
Solutions‟ security incident management, DR/BC planning
activities was reviewed:
• Flow charts that diagram the item processing operations
and data flow between Bank Solutions item processing
facilities and data centers and outside entities (see
Appendix A)
• A diagram of Bank Solutions‟ network architecture
118
Journal of Information Systems Education, Vol. 22(2)
• Bank Solutions‟ Data Center Disaster Recovery and
•
•
•
•
•
•
•
•
•
•
•
Business Continuity Plan (DRBCP)
Policies, procedures, guidelines, and standards related
to security incident response
Item Processing Facility DRBCPs
Results from the most recently completed DRBCP
test/exercise
Distribution list for the DRBCP
Bank Solutions‟ Backup and Recovery Policy.
Screen prints of the configurations from Bank
Solutions‟ backup utility (these configurations show
what server shares are subject to automated backup and
the frequency of those backups)
Contracts with the off-site storage provider
A system-generated listing of access to event logging
servers
A list of individuals who have been provided access to
recall backup tapes from the off-site storage vendor.
Screenshots of the Intrusion Detection System (IDS),
firewall, and other event logging capability
configurations
Excerpts from the IDS and firewall event logs and
management‟s manually maintained incident tracking
log.
2.4 Facts: Risk Assessment Findings
Based on the discussions held with the management and a
review of the documentation provided, you note the
following facts:
1. With the assistance of an external consultant, Bank
Solutions wrote its current data center DRBCP in 2007.
It was last updated in January 2009.
2. According to Douglas, the data center DRBCP was last
tested in 2007.
Testing activities consisted of a
conceptual, table-top walkthrough of the DRBCP
conducted by Douglas with the Data Center Managers
and Network and Systems Engineers. Item processing
facility DRBCPs have not yet been tested.
3. Site-specific DRBCPs have been written for the five
largest item processing facilities. The remaining item
processing facilities have a generic “small center”
DRBCP template that was distributed to and customized
by facility management in June 2010.
Four item
processing facilities have not yet completed the
customization exercise.
4. DRBCPs contain several sections, including the
following:
• Emergency/crisis response procedures
• Business recovery procedures
• “Return to normal” procedures
• Various appendices
Recovery Time Objectives and Recovery Point
iv
Objectives for each critical business process and
system were not identified in the DRBCP. The
following details, most of which are included in the
DRBCP appendices, are also documented in the text of
the DRBCP:
119
• Critical systems, including detailed hardware and
software inventories
• Critical business processes and process owners
• Alternative processing facility addresses and
directions
• “Calling Trees” (notification listings)
• Critical plan participant roles, responsibilities,
and requirements
Critical vendor contact listings
Key business forms
Specific recovery procedures for key systems
Procedures for managing public relations and
communications
Based on a review of DRBCP distribution lists, it
appears that not all key plan participants have a copy of
the plan. When this was discussed with Douglas, he
responded that copies of all DRBCPs are stored on the
network (which is replicated across both data centers
and via backup tape).
Critical plan participants have not been trained to use
DRBCPs.
Bank Solutions has implemented a robust host-based
IDS, including detailed event logging and reporting
capabilities. However, neither the DRBCP nor any
other policy, standard, guideline, or procedure addresses
security incident handling steps, including escalation
points of contact and procedures for preserving the
forensic qualities of logical evidence.
Event logging is also performed when power users
perform specific privileged activities on production
servers and selected administrative back office systems.
Interestingly, it was noted that several of the same
power users whose actions are recorded onto event logs
also have write access to the logs themselves.
A review of the network diagram and conversations
with the Network Architect reveal that redundancies
have been implemented at the network perimeter (e.g.,
routers, firewalls, IDS, load balancers, etc.).
Banking Solutions has organized their DR/BC program
according to a “sister center” format; that is, each data
center serves as the other‟s “hot site” processing
location and each item processing facility has been
assigned a corresponding item processing facility to
serve as a backup processing location.
Neither the
DRBCPs nor any other documentation outline specific
processing responsibilities for backup facilities.
On a daily basis, transaction detail and item image files
from the current day‟s processing operations are
uploaded from each item processing facility to their
regional data center (see Appendix A).
At the data centers, electronic vaulting has been
established whereby all e-mail, file, and application
servers and databases at the data center are continuously
backed up to the other data center via dual dedicated
fiber optic lines.
A data backup and recovery utility has been
implemented in each data center and the item
processing facilities. Full backups of critical data files,
software programs, and configurations are performed
•
•
•
•
5.
6.
7.
8.
9.
10.
11.
12.
13.
Journal of Information Systems Education, Vol. 22(2)
once a week and incremental backups are performed on
a daily basis Monday through Friday.
14. At one item processing facility, backup jobs have
routinely failed due to unknown causes. When the topic
was discussed with the IT Manager on duty, he
shrugged the failures off noting that the core financial
institution transaction data and images are transmitted
to and archived at the Bank Solutions Data Center East
on a daily basis.
15. At the item processing facilities, the management has
been tasked with contracting the off-site storage of
backup tapes. At one of the item processing facilities,
management has contracted the bank across the street to
store its backup tapes in a safety deposit box. At
another item processing facility, the night Operations
Manager stores the backup tapes in a safe at his home.
At a third item processing center, tapes are stored in a
shed at the back of the building.
ii
120
Journal of Information Systems Education, Vol. 22(2)
This is individual project. As a member of an engagement team in charge of performing the incident handling, DR/BC risk
assessment for Bank Solutions. you should read the case background and the facts identified in the interviews.
Individual Work: For all of the facts/ findings, prepare a written report that lists the condition(s) that present risks to Bank
Solutions as well as proposed recommendations for addressing those conditions.
121
Journal of Information Systems Education, Vol. 22(2)
Appendix A
This case was developed solely for class discussion. While the situation described in this case is based on realistic events, the Bank Solutions is a fictional organization.
Further, the names, product/service offerings, and the names of all individuals in the case are fictional. Any resemblance to actual companies, offerings, or individuals is
accidental.
122
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Running head: CLOUD DATA STORAGE TECHNOLOGY
Cloud Data Storage Technology
Name
Tutor
Institution
Course
Date
1
CLOUD DATA STORAGE TECHNOLOGY
2
Introduction
Data security is an area of concern for every business. Businesses have a collection of
important data ranging from private employee information to financial records. This data can be
easily compromised either by being wrongfully edited or deleted. A simple data breach could
seriously damage a business and can cause stressful experiences. Due to the risks involved, data
security through proper back up is key and every business should ensure that all critical data is
properly stored. Since digital data generation was invented, organizations have always backed
their data and devices used overtime include magnetic tape recordings, Hard drives, CDs and
DVDs, and other portable disks. Storage medium has changed widely due to rapid change in
technologies.
In today’s modern and highly technological world, a more sophisticated technology of
Backing up in cloud has been adopted (P, 2016). Backing up in cloud is an online method which
saves data on servers based in the cloud. The online backup involves a copy of data being sent to
a proprietary or to a public network in an off-site server. Online remote backups were first
adopted in 1987 and increased in numbers during the boom of dot-com in late 1990s. Today, the
services are now provided using Software as a service(SaaS), and Platform as a service(PaaS).
Overview of the technology
The backup servers are usually hosted by service providers who act as a third party and
charge their customers fee based on capacity of usage, bandwidth or can be based on number of
users. The off- site server can either be owned by the service provider or by the client. However,
the service charge back methods would skill apply in a similar way. The backup systems are
built around client applications which run on schedules which are determined by the level of
CLOUD DATA STORAGE TECHNOLOGY
3
services purchased by the client. A customer can request for ...
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