Knowledge Skills Ability Assessment
Question Description
Describe your qualifications for the job posting by providing a brief description of your accomplishments in a narrative format). You must demonstrate that you are prepared by your past performance, education, and training to meet each of the qualifications/requirements stated on the job posting.
Functional Purpose Supervises a group of employees in the delivery, collection, and distribution of mail, and in window service activities within a post office, station or branch, or detached unit.
DUTIES AND RESPONSIBILITIES
1. Supervises carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns
auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work.
2. Supervises the distribution and dispatch of mail and other mail handling activities, including handling change of address
mail; ensures that proper procedures are followed related to receipt, recording, and delivery of accountable mail.
3. Supervises window services to the public, including sale of stamps and other accountable paper; providing special
services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services;
setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities.
4. Establishes work schedules and allocates work hours to meet service requirements; reschedules assignments based on
changes in mail volume and human resource availability.
5. Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and
computer models; makes recommendations to improve operations.
6. Conducts or oversees mail counts and inspections; analyzes factors such as office practices, safety conditions, route
layout, and delivery methods to determine if routes are laid out properly; makes recommendations for route adjustments and
other efficiency improvements.
7. Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts; may
investigate vehicle accidents.
8. Supervises a medium-size group of craft employees; provides on-the-job training; ensures complete training in current
operating and safety procedures; assesses employee performance and provides guidance and direction to employees
regarding work performance; makes recommendations for performance improvement; and ensures development of
employees in the work unit.
9. Establishes effective work team relationships; involves employees in decisions that affect them; and encourages decision
making at the lowest possible level.
10. Has frequent contact with the public, large volume mailers, and representatives of community, business, or mailing
organizations to respond to mailing inquiries.
11. Supervises and participates in record-keeping of work hours, mail volumes, cost ascertainment data, carrier
transportation costs, accident and injury occurences and costs, and personnel time and attendance.
12. May personally perform certain non-supervisory tasks in order to meet established service standards, consistent with the
provision of Article I, Section 6, of the National Agreement.
SUPERVISION Postmaster or Manager, Customer Services, or designated unit manager.
Qualifications/Requirements
1. CHANGE MANAGEMENT: Prepares employees for change by establishing and maintaining continuous dialogue with
employees; communicates change to employees and reassures them during the transition from present to future state.
2. COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a clear and concise manner while
tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message
being delivered; takes into account the feelings and motivation of others when delivering a message.
3. EMPLOYEE FOCUS: Establishes a positive and safe work environment conducive to increasing productivity through
treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success
of the organization; provides employees with the tools and support they need to accomplish their goals.
4. FUNCTIONAL ADMINISTRATION: Completes administrative tasks; generates and analyzes daily reports to ensure
appropriate documentation of operations.
5. OPERATIONS MANAGEMENT: Manages the operation through the use of operational plans developed to drive work unit
and organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to
solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to
achieve goals.
6. PERSONAL ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness and initiative to
accomplish work unit and organizational goals and objectives.
7. KNOWLEDGE OF PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction indicators, as
they relate to customer service operations.
8. WORK UNIT PLANNING: Determines priorities of the work unit on a daily and weekly basis; identifies resources
(employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals
established for the work unit and organization as a whole.
_____________
Experience....Letter Carrier (Google responsibilities)......Supervisor (USPS)...... HS Diploma..... Currently in Bachelors Program studying Criminal Justice..... Dollar general sales associate.... and a office secretary
Please don't copy and paste responsibilities from any website as I can do this myself. A KSA explains clearly what you learned from your position and how you can use those knowledge, skills and assessments for the position you are applying for, which I listed in detail above. I will not accept an answer that was plagiarized, one that was not thoroughly researched or one that does not list the requirements I asked for above. If you have never done a KSA please don't send a request to answer this post. This is a government job, so EVERYTHING is scrutinized. I am too busy to do this, otherwise I would have done it myself.
Thanks!
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