verbal messages, communications homework help

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Business Finance

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This week you studied about verbal messages. One word choice can make a huge difference in how a message is understood or perceived. Each of us can think of a comment that really had a profound impact, either it changed the course of our life for the good, or hurt so bad we can’t forget it, yet it’s likely the other person did not give it two seconds’ thought!

In this paper, look at the language that either you use with others or that others have used with you. Think of how it shapes your self awareness and concept! Using ideas from the chapter on Verbal Communications in the text, explore the impact of language on your own communication. Typed, double spaced, at least three pages (900 words).

The paper is worth 75 points and will be graded using the Response Paper Grading Rubric linked at the top of the course page.

Name your paper like this: LastnameFirstinitialPaper2

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Explanation & Answer

VERBAL COMMUNICATION BY…………………………………………….. LECTURER………………………………………………. DUE DATE……………………………………………………………….. TABLE OF CONTENTS 1. VERBAL COMMUNICATION 2. CHOICE OF WORDS IN VERBAL COMMUNICATION. 3. LANGUAGE USED IN VERBAL COMMUNICATION 3.1 The most common negative language phrases. 3.2 Examples of positive phrases/language. 4. HOW CHOICE OF WORDS AND LANGUAGE SHAPES SELF AWARENESS AND CONCEPT 4.1 SELF CONCEPT 4.2 SELF IMAGE 4.3 SELF ESTEEM 5. IMPACT OF LANGUAGE ON MY COMMUNICATION 1. VERBAL COMMUNICATION Refers to use of sounds and words to express and pass a message. It involves sharing of information between individuals by using spoken speech. It is valued as it employs readily understood spoken words as well as ensuring that the enunciation, stress and tone of voice with which the words are expressed is appropriate. A Verbal message refers to the content of the spoken words. It is the information being delivered through the spoken words. 2. CHOICE OF WORDS IN VERBAL COMMUNICATION. This involves selection of appropriate vocabulary that suits the listener. This is the critical part of verbal communication. It determines how the message will be conveyed and understood by the target audience. It as well influences the attentiveness of the listener and the reaction towards the information being conveyed. Effective choice of words involves use of positive phrasing. This ensures that the listener concentrates on the conversation. It intends to align the emotional and verbal content of communication in positive respectful and productive ways. It is the art of saying what it is rather than what it isn’t. This technique ensures the information is true, brief and unambiguous. It as well invites cooperation during communication. Vocabulary must match the theme at hand. This is the most crucial part of verbal communication. The words used vividly describe the situation and allows the listener to link the theme directly to the situation being described. Slang and local expressions are much discouraged, unless they are the only words the listener understands. Technical terms are only used if the person being talked to is familiar with them. On the other hand, one needs to explain unfamiliar terms to the listener. A couple of words as well may be confusing to listeners. For this reason, short sentences are more encouraged in conversations. They do reduce the complexity of the information being conveyed as well as making the message clear and direct. Appropriate words also determine the seriousness with which the message is being delivered. Use of obscene words as well as jokes in verbal communication renders the message vague and useless to the listener. They demotivate the listener. More so, they may irritate the listener and divert his/her attention. 3. LANGUAGE USED IN VERBAL COMMUNICATION. The language used in verbal communication depends on various factors. These include; audience, type of information, the surrounding situation, age, purpose of the message as well as time. Based on the above parameters, the language and phrases used can be positive or negative, formal or informal. The phrasing of words and statements impact the listeners attention as well as the understanding of the message Negative phrasing is characterized by: subtle tone of blame, stresses on negative consequences, communicates impossibilities only and is based on negative influences. This diverts the listeners attention and believe in the message. Positive phrasing and language on the other hand: explains possibilities, suggests alternatives and choices available, sounds helpful and encouraging rather than bureaucratic and stresses positive actions as well as explaining positive consequences that can be anticipated. A Formal language refers to a language that has specific guidelines and rubrics to be used. It is dependent on the situation. Furthermore, it is only used in a given hierarchy especially in up down and down up communication in organizations where seniors and juniors communicate. It follows guidelines stipulated and use of specific titles and address to the individuals involved. An informal language refers to a language with little or no restrictions and guidelines to be followed. Communication can take place irrespective of the message and the rank of those involved. Choice of words depends on the relationship and knowhow of the individuals as well as their ties and goals. 3.1 The most common negative language phrases include: 1. Expressions that suggest carelessness. You neglected to specify…… You failed to include…….. You overlooked enclosing…… 2. Phrases that suggest the person is lying You claim that…… You say that…….. You state that…….. 3. Expressions that imply that the recipient is not too bright. We cannot see how…. We fail to understand……. We are at a loss to know…. 4. Demanding phrases that imply coercion/pressure. You should… You ought to... You must... We must ask you to... We must insist… 5. Phrase that might be interpreted as sarcastic or patronizing. No doubt… We thank you to... You understand of course... Please respond soon... 3.2 Examples of positive phrases/language include: If you can send us...we can complete the process for you. Might we suggest that you... The information we have suggests that you have a different viewpoint on this issue. Let me explain our perspective. One option open to you is… We can help you to…if you can send us… 4. HOW CHOICE OF WORDS AND LANGUAGE SHAPES SELF AWARENESS AND CONCEPT Communication is a pretty common feature of our daily lives. Communication only goes on smoothly if one is part of it. This is all about attributes of an individual and not just the physical presence. This includes how I see myself, how I want others see me, how I think others see me, and how I want to see myself. All this attributes determine my communication habits as well as those of others. Communication builds one in various ways. It does so by influencing the various individual aspects such as: self-concept and self esteem 4.1 SELF CONCEPT This is how I perceive myself. This determines how I think and how is see others at the same time. Through choice of words and language, my character as well as habits is exposed to individuals. There feedback will tell about who I am as well as what they think I should be. This reaction drives me to know who I am as well as discover my purpose and importance in a given social setting. The words I utter and use as well tell individuals of my relationships and the people around me. From friends, bullies and heroes picture the internal aspect of my way of communicating. 4.2 SELF IMAGE These are traits and characteristics that we believe that we possess. These traits are determined by the situations and common concepts that surround us. My traits are majorly built on the messages and descriptions I get based on some common forms of verbal communication. As an individual, I tend to go by the information I get thus the message builds the character and behavioral traits in me. Based on the message, the resulting character can either be positive or negative. Negative messages bring about negative influence and thus negative character is build up. On the other hand positive messages do build positive character. These characters determine how someone views him/herself and the behavioral knowledge of an individual. If I know myself well I will not take negative messages for a negative character. 4.3 SELF ESTEEM This is the evaluation of our worthiness. Do I view myself as shy/outgoing or introverted/ extroverted? Do I place much sense on my humor and is it important that others see me as funny? Whether aware or not, these emotional needs dictate my communication. Owing to the fact that I am funny, I can go to great lengths and tell jokes to amuse people. The reputation of the people based on this trait is what will determine my future confidence. It will as well determine how my worthiness will be taken in future. The quality of my message as well as societal fac...


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