information systems and strategy planning, computer science homework help

User Generated

Nyrknaqre Gbal

Computer Science

Description

Research and write a 3 page APA-formatted paper discussing how ITIL (Information Technology Infrastructure Library) is designed to provide “…a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business” (ITIL-OfficialSite.com, 2011, para. 1). Discuss reasons why IT should be directly aligned and integrated with corporate goals and strategies.

http://www.itil-officialsite.com/AboutITIL/WhatisI...

APA format is must and should

No plagerisam

minimum 3 references and citations.

User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Here is what you asked for with the outline of the document.

ITIL framework
Generally, Information technology Infrastructure Library (ITIL) is a framework that is designed
to standardize the four stages of IT delivery service to a business. This is a methodology for
managing the IT services offered by an organization (xanthos, 2003-2017). The four steps in the
delivery of IT services includes the selection phase, planning phase, delivery phase and support
phase (Rouse, 2011). The set practices for IT service Management (ITSM) focuses on the core
needs of the business and aligns the IT services with the strategic business needs. ITIL provides
the organization with the procedure and the guidelines on how to use the IT tools to facilitate
change in business processes. ITIL is made up of five steps which make it unique and holistic in
its operation since the process must be followed from the start to the end to achieve its results. The
stages include the identification of the customer needs, the drivers of IT requirements, the design,
the implementation stage and the monitoring and improvement stage. The five steps which are
followed sequentially, makes ITIL have the success and achieve its results.
The design of the framework makes ITIL a practical and non-nonsense framework to be followed
by the IT Service and Maintenance (ITSM). This is because ITIL provides a consistent and
comprehensive documentation on IT service management. ITIL has set procedures, practices,
checklists and tasks which help in achieving the role of ITSM function. The design of the
framework is also supported by a qualification scheme, accredited training organization, and third
party assessment tools.
The qualification scheme provides with the information that the person who is doing the IT service
and maintenance is qualified and has been allowed by the ITIL to carry maintenance services on
their behalf. The qualification scheme also gives the contracting organization evidence showing
that the above personnel is a qualified person. The accredited training organization, on the other
hand, verifies technicians who acquired the license through their organization which is not a part
of ITIL. The accreditation is made to certify that the person in concern attended the course and has
the full knowledge about standards and procedures for performing the maintenance in an
organization. The third party assessment tools are tools that are made to enable ITIL to engage
their technicians in hands-on skills before they send them to the market to improve their assurance
on the issues.

ITIL is created to efficiently meet the requirements and goals of the organization. The five step
process followed while doing the IT service make the ITIL framework meet the business
requirements. This is made possible because all the business strategic plans are analyzed and well
understood during the identification of the customer needs phase. The plans are taken care of
during the design process hence the ITIL framework aligns its plans with the business plans.
The ITIL framework design describes a set of good provision management skills and provides
support to the services offered by t...


Anonymous
Great study resource, helped me a lot.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Related Tags