Think of a conflict that you’ve witnessed, been involved in or heard about. Think of what led up to this conflict, how it unfolded and how it was resolved. Think about what we’ve discussed about the various styles of speech, structures and vocal tactics. If you were in this same conflict again, how would you use what you’ve learned to resolve the disagreement, or avoid it entirely?
Could you use persuasive tactics to defuse the situation before it erupted? Would you have controlled your inflection or vocal output so that your delivery changed the way a message was interpreted? How could your nonverbal communication contributed in a more positive way?
These can be conflicts at work, at home, or with friends. Try and think of conflicts that relate to communication. One example could be conflicts with customers. What if a customer feels dissatisfied with the service, such as calling in an order and it didn’t arrive and they are shouting at you over the phone. How should you respond to that customer? Use the same questions above toward this situation.
If you can’t think of a personal conflict you can research a few and explain how you should use communication to respond. Here is a website that may help give you some ideas: http://hrcouncil.ca/hr-toolkit/workplaces-conflict...
Similar to the activity we completed in Week 3, I’d like for us to conduct another round or evaluations, but this time as an open discussion.
For this discussion, please review your Memorable Speech from Week 2, your Informative Speech from Week 7, and critically assess the presentation in terms of your personal growth in this class (just type general info to improve a memorable speech or informative speech here)
did you do well? What can you improve upon? This will help you in your last week of preparation before the final persuasive speech!
Be honest and forthcoming – how would you evaluate your growth over the past several weeks?
Read and respond to your classmates as well. Did you have similar findings as anyone? The more honest we are with ourselves, the better our chances of applying everything we’ve learned from this course in future speeches!
I look forward to your self-assessments!