Problem Analysis Worksheet HCS/475 Version 7 Problem Analysis Worksheet Resources: pp. 139 to 140 in Ch. 6 of the Leadership for Health Professionals: Theory, Skills, and Applications textbook and pp. 124 to 125 in Ch. 5 of the Leadership for Health Professionals: Theory, Skills, and Applications textbook Review the Week Five Case Studies. Select one scenario. Complete the table below for the scenario selected by providing the following information in the spaces below: • Identify the problem. o What is the issue? o Who does it affect? • Analyze the problem. • Select the appropriate model to analyze the problem. • Analyze the ethical considerations within the problem. • Create two to three possible solutions to resolve the problem. • Analyze the potential positive and negative effects. Scenario Number Identify the Problem: Analyze the Problem and Ethical Considerations: Solution #1 Potential Positive Effects: Potential Negative Effects: Solution #2 Potential Positive Effects: Potential Negative Effects: Solution #3 Potential Positive Effects: Potential Negative Effects: Cite your reference according to APA guidelines. Copyright 2016 University of Phoenix 1 Problem Analysis Worksheet HCS/475 Version 7 Click the Assignment Files tab to submit your assignment. Copyright 2016 University of Phoenix 2 Week Five Case Studies HCS/475 Version 7 Week Five Case Studies Case Scenario 1 The Practice Manager at Happy Cardiology Services has been asked by Human Resources to create and implement a program to address concerns brought by the coding, billing and credentialing staff (n=10). Staff collectively feel that administration does not fully understand their job duties and does not provide a way for the staff to share their concerns about the work environment. Comments have also been made to Human Resources that they feel some pressure to up-code and aggressively seek payment from patients. Morale is low, and staff have been resigning at a rapid pace. They are currently at a turnover rate of 22%. Case Scenario 2 The staff members at Smiley Hospital are assigned to specific patient age groups and their responsibilities differ across the unit. The staff has been complaining that their evaluations do not accurately measure their responsibilities, and they are being measured on performance outcomes they cannot control. Morale is low because they believe their work is not being recognized or distributed fairly (Leadership/ethical issue). The directors at Smiley Hospital have been challenged with developing a new way to fairly assign and assess individual performances according to their various job descriptions. Case Scenario 3 The quarterly reports of expenditures for all the St. Agnes Health System have been distributed. You are the Director Team for the Orthopedic Clinic, and your area has seriously overspent its budget for the third consecutive quarter. There are rumors circulating that your job depends on reducing costs for supplies, the most expensive item on the list. Other rumors suggest that all the clinic staff fear they will lose their jobs if the poor financial report for the clinic causes the board to convert the clinic into an urgent care or outsource services (Issues as to culture, health of work environment such as rumors, toxic, ethics related to culture and communication). Although morale has been low, you have been adequately staffed and there seems to be an increase in sick calls by everyone on the team 1 The Problem Solving and Delegation Process HCS/475 Version 7 The Problem Solving and Delegation Process It is important for you to understand your responsibilities within the delegation process and analyze the problem-solving process to be an effective health care leader. Resources: Your textbook and weekly readings Complete Parts A and B of this worksheet. Save the completed worksheet as a Microsoft® Word document to your computer desktop with your name in the file name. Click the Assignment Files tab to submit your assignment. Part A: The Delegation Process Complete the table below according to the following guidelines: • • In the spaces provided, list and identify each step within the delegation process. You must define each step using your own words. In the space provided, summarize a health care management scenario that illustrates the responsibilities of the health leader within each step in 125 to 150 words. In the scenario, you may wish to consider the following: o Responsibilities of the health care leader o Actions taken to complete the identified steps and effectiveness of the decisions made by the health care leader Delegation Process Steps Identify the Step Scenario Part B: Problem-Solving Process Complete the table below according to the following guidelines: • In the spaces provided, list and identify each step within the problem-solving process. You must Copyright © 2016 by University of Phoenix. All rights reserved. 1 The Problem Solving and Delegation Process HCS/475 Version 7 • define each step using your own words. In the space provided, summarize a health care management scenario that analyzes each step in 125 to 150 words. In the scenario, you may wish to consider the following: o Responsibilities of the health care leader o Actions taken to complete the identified steps and effectiveness of the decisions made by the health care leader Problem-Solving Steps Identify the Step Scenario Copyright © 2016 by University of Phoenix. All rights reserved. 2
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