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Running head: SCM, ERP, AND CRM IN HEALTHCARE

SCM, ERP, and CRM in Healthcare
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SCM, ERP, AND CRM IN HEALTHCARE
SCM, ERP, and CRM in Healthcare
Healthcare systems have realized the need for innovation to ensure efficient data
management processes as well as advances in health technologies and data management to help
facilitate new diagnostic as well as treatment options (Davis, & Thornton, 2010).Healthcare
providers continue looking for ways to maximize efficiency as well as productivity, and this has
occurred through the provision of access to real-time data.ERP systems have continued to boost
the performance of business processes which include customer relationship management as well
as supply chain management and human resource management.
The availability of internal as well as external data across departments and functions has
led to the integration of SCM, ERP and CRM roles in the organizational setting. The
combination of all these processes would be beneficial to the healthcare institution because it
would enable better service delivery as well as organizational processes (Davis, & Thornton,
2010). It would reduce risk and increase efficiency in the institution as well. The integration of
these system...