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Instructions: Please answer the following questions below via short essay (typically 7-10
sentences minimum/answer). Type the question in bold first, and then follow it up with your
answer. Pay close attention to what is being asked of you for each question. Do not forget your
cover page.
Management Perspectives – Chapter 3: The Environment and Corporate Culture
1) Read the “Management Challenge” on page 41. After reading the challenge, answer the two
questions that follow. Be sure to support your answer with examples and/or references from the
chapter.
2) Beginning at page 41 and illustrated in Exhibit 3-1 (pg. 42), you will see the Location of the
Organizations General, Task and Internal Environments. Read more in the following pages to
learn about the contents of each layer. Afterwards, list one action by each “Titan” that caused a
reaction and ultimately an industry change for Vanderbilt, Rockefeller and Carnegie. NOTE: The
sentences in the example below are abbreviated. You are expected to provide more details. Also,
you do not have to type the example after typing the question.
Example
Organization: Morgan State University
Innovation: Need for online courses and degrees
General Environment:
• Economic – More people are going to work first and attending college after several years
and/or they are vetted and can receive tuition remission. This is one way future students are
trying to combat debt.
• Technological – With the development of technology, potential students can access the
classroom (if a platform is applicable) from the same city or abroad. Technology also allows for
greater flexibility for those who work, may be studying abroad or have other obligations or
limitations.
Task Environment:
• Customers – Expanding MSU’s online degree presence will bring both new customers
(students) and revenue to the university.
• Competitors – MSU’s biggest competitors would be both for-profit institutions (i.e. University
of Phoenix) as well as non-profit institutions who have had a longer online presence with degrees
at both the undergraduate and graduate levels (i.e. Arizona State University, Pennsylvania State
University, University of Houston).
Internal Environment:
• Culture – MSU will be required to find an inclusive way of supporting online student’s access
to student activities, student services and a way for them to experience graduation should they
not be able to make it to Baltimore, MD.
• Management – MSU will be responsible for implementing an infrastructure or possible
division to support online education.
Management Perspectives – Chapter 5: Managerial Ethics and Corporate Social
Responsibility
1) Read the “Management Challenge” on page 76. After reading the challenge, answer the two
questions that follow. Be sure to support your answer with examples and/or references from the
chapter.
2) On page 77 it discusses ethical dilemmas and the moral agent. Please give your
reaction/response to all five dilemma’s and tell how they should be handled. Give the “plan” (i.e.
Step 1, Step 2, Step 3) for each. Be sure to support your answer with information from the
chapter
3) Examine Exhibit 5.3 then answer all six questions (using six different organizations from
“The Corporation documentary” – one organization per question) and support your response with
information from the chapter.
4) Read the section on “Organizational Stakeholders”. Identify at least three from the
documentary “The Corporation” where multiple stakeholders were affected (these cannot be the
same companies listed in Question 2). Check your business periodicals and tell whether these
three organizations have any current issues/unethical behavior. How should the organization
work with these stakeholders to ensure confidence in the future?
5) Read the scenario with Exhibit 5.5. Explain the issues; tell whether you agree or disagree with
Ray Anderson and how you would handle this matter in an effort to move forward.
6) Read Exhibit 5.7. Explain how this should have been handled pre-scandal and post scandal.
Remember the “Total Corporate Social Responsibility” chart and the information included in the
chapter. Much like question 2, please lay out your “plan”.
7) Identify two current events in the industry you are benchmarking and name a “whistleblower” that was featured (cannot be a company featured in “The Corporation”). Examine the
situation at hand (based on what you have learned via the chapter and your textbook) and tell
how the organization should handle those guilty as well as the whistle-blower post this incident.
8) What were the greatest lessons you learned in this chapter as it pertains to managerial ethics
and corporate social responsibility? Give three to five examples and explain their impact to your
thought process on Business Ethics and CSR.
Management Perspectives – Chapter 9: Managerial Decision Making
1) Read the “Management Challenge” on page 152. After reading the challenge, answer the
questions that follow. Be sure to support your answer with examples and/or references from the
chapter.
2) Under the umbrella of “Decision Making”, describe 3-5 programmed and non-programmed
decisions that you think may have occurred with each of the Titans. Think about past decisions
(earlier initiatives) as well as what you foresee (not having completed the video as of this
assignments due date). Also consider and identify the “certainty, risk, uncertainty and
ambiguity” with each example you’ve given.
3) There are four decision-making models listed; which model have you used most to date?
Think about any team project you have had and/or something that may have taken place at your
job or internship. Give examples to support your answer.
4) What is your personal decision making style? Give examples to support your answer.
5) Examine Exhibit 9.6. After reading about the “Five Leader Participation Styles”, go through
the seven diagnostic questions. Use a major business decision made by a company in your
benchmark industry to support your answer.
Management Perspectives – Chapter 18: Leadership in Organizations
1) Read the “Management Challenge” on page 290. After reading the challenge, answer the
questions that follow. Be sure to support your answer with examples and/or references from the
chapter.
2) In the documentary, “The Men Who Built America”, evaluate how each Titan (Vanderbilt,
Carnegie, Rockefeller, JP Morgan) used their position (legitimate, reward, coercive) and
personal (expert, referent) power. You may also evaluate other businessmen from the video (i.e.
Scott, Frick, Edison) in addition to the Titans. Give examples to support your answer.
3) In Exhibit 16.1 (Leader and Manager Qualities), they list traits of both managers and leaders.
Use this chart to evaluate each of the Titans. You are to identify at least five traits from each
side. Give examples to support your answer.
4) Using Exhibit 16.2 (Personal Characteristics of Leaders), evaluate each of the Titans using all
six categories. Give examples to support your answer.
5) After reading the section on “Contingency Approaches”, review Exhibit 16.5 (How Leader
Style Fits the Situation) and evaluate each of the Titans. Give examples to support your answer. (