Description
Human Resource Management. Discuss the different ways workers perform emotional labour in service work.
In your discussion, critically analyse what makes the performance of emotional
labour harmful or enjoyable for workers.
1000 words. Will provide readings if needed.
Explanation & Answer
Attached.
Running head: EMOTIONAL LABOR IN SERVICE WORK
Emotional Labor in Service Work
Name
Institution
1
EMOTIONAL LABOR IN SERVICE WORK
2
Developing an effective workplace environment creates a better engagement where
employees within an organization setting. Employees within an organization setting are therefore
differently engaged depending on the different aspects that the management wishes to incorporate
in the workplace. Employees on the other part play a significant role in influencing organizational
performance. Employees incorporate some significant elements in the workplace, which aim at
creating a well-engaged environment where the organization can perform according to the required
levels and standards. Emotional labor refers to the level of understanding among employees
beyond the required service level where they develop a connection with the clients by showing
genuine concern in their interaction with customers. These are a positive consideration, which
creates a significant understanding that focuses on improving the service quality (Hochschild,
2004).
Emotional labor is a significant consideration for employees as it is a very significant thing
that can only be achieved by and the employee who enjoy their work and thus the performance of
the organization is key. It is a sign of showing commitment to an organization. Being positive on
how to engage with customers play a very crucial role in the overall development of quality
service. It is important to understand that customer interaction and relation plays a very critical
role in forming organizati...
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