Training programs, psychology homework help

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Humanities

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This week is related to last weeks work that you helped me with so can you help me again?

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f LTE it 34% 10:25 PM Week3 Assignment INSTRUCTIONS In this assignment, which continues to build on last week's assignment, you will create a mind map identifying the steps in the training process for a CRM program to help you understand the important role training plays in an organization. It further helps you understand the importance of training as you explore how training is designed, delivered, and measured for success. Create a mind map for the CRM program you began working on in the Week 2 assignment. Identify the five steps of an effective training program.For each of the five steps, explain how these function at the following levels:Organizational levelJob levelPersonal level Write a 875-word paper in which speculate on the following: How was the needs assessment conducted? How were the objectives for training set?What training design and delivery method would be most useful for this program? Why?Which training evaluation methods would you recommend to assess the success of this program? Note: When approaching Learning Team assignments, equal group work is required. Reference your Learning Team Charter for the details and guidance. Click the Assignment Files tab to submit your assignment. STUDENT MATERIALS Grading Guide DISCUSS THIS ASSIGNMENT f LTE 11 33% 10:28 PM Assign... Discussion LEARNING ICAM D (current) N Dan posted on Jun 08, 2017 10:36 pm Every One just pick one of these and explain how it function at the Organizational, and Personal level. Needs assessment study in order to determine who needs training and what kind of training is neededSet objectives so that it will be clear what the training should accomplish. Design the training program.Deliver the training to those employees designated by the needs assessment. Evaluate the training to be certain that it reached its objectives. (Spector 168) Spector, Paul E. Industrial and Organizational Psychology: Research and Practice, 6th Edition. Wiley, 2011-09-16. VitalBook file. z Dan posted on Jun 10, 2017 12:47 pm this work for every one?> 2. Dan posted on Jun 08, 2017 10:37 pm Sorry, Every One just pick one of these =
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Explanation & Answer

Kindly see attached fileNot knowing what you exactly did last week I've preferred to prepare a general essay where the different steps of training in CRM were discussed thoroughly. I'm at your complete disposal in case you need to adapt it to your specific organization profile once you provide the necessary information

Running head: WEEK 3 ASSIGNMENT: CRM TRAINING

WEEK 3 ASSIGNMENT: CRM TRAINING
(NAME)
(COURSE)
(DATE)

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WEEK 3 ASSIGNMENT: CRM TRAINING

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Introduction
Figure 1 presents the mind map corresponding to the five steps of an effective training as
applied to the effective customer relationship management (CRM) in an organization (Pepper,
2015).

Figure 1. Mind map
As can be observed, the different steps involved are the assessment of the training needs,
setting the different training objectives for each staff member, creating a personalized training
action plan, implementing the training activities and evaluating and revising the training plan if
necessary.
The present paper analyzes each of these steps in further detail.

Step 1. Assessment of training needs
The first step in the design of an effective training map is to determine the training needs
of each staff member (Erasmus, 199...


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