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Running Header: INFORMATION TECHNOLOGY
Information Technology
Institutional Affiliation
Date
1
INFORMATION TECHNOLOGY
2
Chat programs are increasingly growing and improving in the world of business we live
in right now. There are two sides of the coin though. There are advantages of chat programs. The
expense is quite low since a person can contact other people if people who deal together, are
extremely far from each other. It allows space for multi-tasking and therefore making time
management a problem. It’s easier for a person to get offended through the chat programs as the
people are not able to note down the tone of the voice, therefore, may be a communication
barrier. It also opens a person to bad people put there who have the potential to hurt you in some
way (Drexler, 1986).
Kansei engineering is a proactive product development method that translates the
customer’s demands, feelings and suggestions on the products and concepts into the design and
strong design boundaries. In a Kansei Engineering System (KES), a product is entered and a
psycholo...