St Margaret’s Hospital, Project management help

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Read the incident for Discussion “ St Margaret’s Hospital” on page 261. What would you recommend Mary Lynn do?


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INCIDENTS FOR DISCUSSION St. Margaret's Hospital Mary Lynn DeCold is the Quality Improvement Director at St. Margaret's Hospital, a large acute care facility. She is responsible for monitoring all of the performance improve ment projects that take place in the hospital. At any given time numerous projects can be underway, some depart- mental and some enterprise-wide efforts. The Joint Commission on Accreditation of Healthcare Organizations is scheduled to conduct a survey of St. Margaret's in 9 months. It is a requirement of the accred- iting agency that three performance improvement projects be spotlighted during the survey. Mary Lynn wants to be sure that she picks three projects that will be finished within the next month or 2 so that they have at least 6 months' worth of data to show that the project improved performance. 262 • CHAPTER 7 / MONITORING AND CONTROLLING THE PROJECT Mary Lynn is having trouble getting information on the to help them implement a newly purchased Dead-Beat- status of the three projects she chose. Communication Parent tracking system. Jeremy is nervous and wants to be between the project managers and the Quality sure that they meet the specifications of this new project. Improvement Department is not always timely. She wants He is not sure if the standard action plan needs changing to be sure that all three are completed in plenty of time or if there is something else he should do. before the survey is scheduled. Mary Lynn also wants to be able to tell where the projects are in relation to each other, Question: What should Jeremy Smith do? as they all need to be completed by a certain date. She wonders how she can tell if they are behind or ahead Cable Tech, Inc. of schedule. Cable Tech is a contract cable wiring company. It pro- Question: What would you recommend Mary Lynn do? vides support to local cable companies in seven states in the midwest. Cable Tech has one operation in each state,
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Project Management
The case of Mary Lynn, the Quality Improvement Director at St. Margaret’s Hospital
who has a tight schedule to oversee the completion of 3 projects in a month two requires a lot of
effort and proper coordination if the Joint Commission on Accreditation of...


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