Customer Service Unit 1 Assignment, communications homework help

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Cvnab1964

Business Finance

Description

Read the following message that was posted recently on the Skippers Shoes blog by an unhappy customer.

Posted by: notsohappycustomer date: 6/12/2015

I have to say that I have been a customer of Skippers Shoes for quite some time. I love to shop the store at the mall, especially for my grandkids. I thought I would try out their online website at www.skippersshoes.com and see if I could shop online for the shoes that I need as I am unable to get to the mall due to lack of time. I find it so convenient to shop from the comfort of my home at any time of day. I noticed that the website is really lacking. The product catalog only consisted of information about the customized shoes that are available for purchase. None of the regular tennis shoes or dress shoes (not customized) were available on the web. I wanted to shop through styles and different colors, etc. and I did not have the chance to do this. I really think that someone needs to look into this. I would rather shop at Skippers Shoes than other shoe stores online but won’t be able to if they don’t have the product information online.

Checklist:

  • Identify the personality type and life stage based on your Reading and CSR Tool Belt.
  • Using the customer Tool Belt strategies, define the customer service problem.
  • Discuss what you would do to address the problem and the rationale behind your decisions.

Respond in a minimum of 2 pages (500 words) in
APA format and citation style and include an extra title and references page.

CSR Tool Belt https://kapextmediassl-a.akamaihd.net/business/Med...

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Unit 1 [AB221: Customer Service] Assignment Rubric Unit 1 Assignment Grading Rubric Possible Points 45 Points Earned Specific Paper Objectives: Address the Assignment Checklist (80%) demonstrating analysis and critical thinking concerning the scenario provided. Identify the customer personality type based on your Reading and customer life stage based on your CSR Tool Belt. 8 Using the customer Tool Belt strategies, define the customer service problem. 14 Discuss what you would do to address the problem and the rationale behind your decisions. 14 36 Writing Style, Grammar, APA (20%) Grammar and Spelling 3 Paper is a minimum of 2 pages (500 words) in length and you have an additional title and references page. 3 Reference list and citations are provided in APA format and citation style. 3 9 Total 45 1
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Running Head: CUSTOMER SERVICE UNIT 1 ASSIGNMENT

Customer Service Unit 1 Assignment
Student Name
Professor Name
Institution Name
Date

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CUSTOMER SERVICE UNIT 1 ASSIGNMENT

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Customer Service Unit 1 Assignment
Introduction
Corporate social responsibility is a critical element of business that ensures the
enterprise's commitment to the consumers as well as the social and business community. To
successfully undertake activities pertaining to corporate social responsibility, the firm must be
able to understand the various personalities that exist within the markets it operates in and the
community at large, this helps it adapt its responses and activities to these markets and societies.
The CSR toolbelt is instrumental in helping determine the target customer in terms of their life
stage and the nature of their complaint or dissatisfaction (Kotler & Lee, 2004). The subsequent
paragraph contextualizes th...


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