Operations Management – Discussion 2, management homework help

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Business Finance

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Operations Management – Discussion 2

“Value Chains"

  • Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.
  • Utilizing the Exhibit 2.4, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.
    • Exhibit 2.4 Attached.

***This is a discussion, NOT a paper. Need 2 strong paragraphs and references. ***

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Exhibit 2.4 Pre- and Postservice View of the Value Chain Support and General Management Processes Gaining a Customer Value Creation Keeping the Customer Preproduction Services • Good and service design • Supplier services • Purchasing services • Contract negotiations • Financing • Good and service guarantees • Consulting services • Education/training services • Sales/marketing services Production Processes • Create the good or service • Process type and capability • Good and service characteristics/features • Price/cost, quality, time, safety, flexibility, innovation and learning, market and financial performance • Value and productivity Postproduction Services • Servicing loans/financing • Installation, maintenance, and field repair services • Transportation services • Warranty/claims services • Training services • Postsale visits and services • Consulting and technical services • Recycle and remanufacture • Warehouse/inventory management Measurement and Feedback
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An Apple product is an example of the global value chain and Alibaba.com is an example of the
domestic value chain. The managers of global value chain face challenges are a partnership to be
developed with the competitor, cross-...


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