Description
Read the following scenario:
A client comes to your office without an appointment. The client, a 40-year-old female, has been working to gain custody of her two, school-aged children. She is visibly upset, crying and yelling on her phone. She enters your office, indicating the court hearing for her children has been rescheduled due to her missing an important home visit. She has asked you contact the courts to advocate on her behalf. Although this is outside the realm of your role, you would like to show the client you are interested in supporting her concerns.
This assignment has two parts:
Part 1: Script
Write a 700- to 1,050-word response to your client that demonstrates positive regard, empathy, and listening skills.
Use what you have learned to identify how to gain her full attention, show interest, and minimize distractions.
Include in your paper a script of how you would respond to the scenario.
Focus your discussion on how you will show your client the following concepts:
- Positive regard
- Consider the value of positive regard and empathy in building rapport
- Building rapport and displaying empathy
- Listening for comprehension and gaining information
- Gaining attention and showing interest
- Minimizing distractions and barriers
- Importance of note taking
Part 2: Video or presentation
Online Campus Students
Record yourself reading your script using a Webcam or camera phone.
Click the Assignment Files tab to submit your paper and video file. If your file is too large, you can post the video on YouTube and submit the link to the video.
Explanation & Answer
Attached.
Running Head: SCRIPT
1
Script
Institutional Affiliation
Date
According to psychologist Carl Rogers, he refers positive regard as the acceptance to help
a certain person regardless of what he or she says or does. On the other hand, empathy is
basically the ability or experience to understand the condition of another person by viewing what
they are going through from their perspective. It is actually the behavior of helping others.
Grounded on the scenario, the client has a need and therefore a need for understanding what she
needs and looks for a way of assisting. To ensure a better relationship with the client, there must
be a better communication. After the client enters the office, the first thing to ensure is that you
are able to understand her. The client is complaining to gain custody of her two school children.
As an officer, it’s my duty to help her out and ensure that everything goes on well. Showing her
how much I care and how willing I am to help her is very important as it will make her feel
relieved and in one way or the other solve her problems.
Building rapport and empathy can easily be achieved through the use of appropriate body
language. Using appropriate body language is very important when communicating with people.
You can easily or even instantly tell what the body movement tells us. By use of the body,
movements create a great relationship between two people communicating. In case there is a
mismatch between the body movement and what you are attempting to talk, then most of the
times the person you are attempting to talk with actually believe the body language. To build a
rapport, one has to start to display the required or the appropriate body language, the person has
to be relaxed, welcoming and open. As an officer, I can assure that the client is usually following
what I am saying by maintaining eye contact, maintaining the flow of the conversation as well as
ensuring that I keep concern ...
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