Question 122 ptsWhich type of team member role is most likely to work to help a team reach its goals? Team maintenance Self-oriented Performing Task-oriented Diverting Question 13 2 ptsWhich of the following can be used to improve the collaborative writing process when working on conventional websites? Wikis Content management system Communities of shared practices PDF files Virtual communities Question 142 ptsWhich of the following is one of the steps to take when preparing for a meeting to help improve meeting productivity? Make sure the meeting is necessary Encourage participation Put the results to effective use Lead effectively and participate fully Distribute meeting minutes to participants and other interested parties 15 All of the following EXCEPT ________ are elements of the group development process. brainstorming anticipation reinforcement emergence 16:26 Question 16 2 ptsWhich of the following is one of the advantages of virtual meetings for employees who participate in them? There is reduced wear and tear on employees Prejudgment is eliminated Members can take advantage of selective listening techniques Nonverbal communications are more effective Members have greater interest in interaction Question 17 2 ptsWhich of the following is defined as the characteristics and experiences that identify each of us as individuals? Diversity Minority Ethnocentrism Xenophobia Cultural competency Question 182 ptsIn a low-context culture, how do businesspeople approach decision making and problem solving? By focusing more on facts and details By focusing more on the decision-making process By focusing more on the needs of team members By focusing more on the results of the decision By focusing more on how members of similar cultures will respond 19 All of the following EXCEPT ________ can help you to overcome ethnocentrism and stereotyping. avoiding assumptions accepting differences adopting preconceptions avoiding judgments Question 20 2 ptsAll of the following EXCEPT ________ can promote ethical choices across cultures. sending honest messages respecting cultural differences capturing the moral high ground sending and receiving messages without judgment Question 23 2 pts________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior. Attitude Culture Preference Disposition Question 242 pts________ is the tendency to judge all other groups according to your own group's standards, behaviors, and customs. Ethnocentrism Cultural pluralism Stereotyping Xenophobia Question 252 ptsWhich of the following is an advantage to utilizing the three-step writing process? The message will be able to clarify the situation in very few words Your message will be more effective You will spend less time proofreading the message Your message will take less time to write Your audience will have a deeper appreciation of your efforts Question 262 ptsWhich of the following could make a message unethical? Including all information that is legally required Including enough details for a general understanding Not including all important information Identifying your sources Not including all available information Question 272 ptsDuring which step of the writing process do you define your purpose and audience profile? Writing Composing Planning Completing Producing 28 Which of the following is one of the general purposes of all business messages? To accomplish a goal To generate interest in a product To inform To ask questions To get approval Question 292 ptsWhich of the following can be accomplished by ensuring your message supports the objectives and policies of the organization? That the purpose is realistic That the purpose of the message is acceptable to the organization That the timing is right for the message That something will change as a result of the message That the specific purpose has been well defined Question 302 ptsWhich of the following should be the main focus of revising your message? Appropriate writing style Creating complex sentences Sensitivity and relationship skills Content and readability Use of strong words and phrases 31 16:30 28 Which of the following is one of the general purposes of all business messages? To accomplish a goal To generate interest in a product To inform To ask questions To get approval Question 292 ptsWhich of the following can be accomplished by ensuring your message supports the objectives and policies of the organization? That the purpose is realistic That the purpose of the message is acceptable to the organization That the timing is right for the message That something will change as a result of the message That the specific purpose has been well defined Question 302 ptsWhich of the following should be the main focus of revising your message? Appropriate writing style Creating complex sentences Sensitivity and relationship skills Content and readability Use of strong words and phrases 16:30 Question 322 ptsWhich of the following approaches involves asking questions such as who, what, where, why, and how to distill major ideas from unorganized information? The question-and-answer chain The journalistic approach The Storyteller's Tour Brainstorming Mindmapping 33 Which of the following should be used to increase your audience's interest in a message? An emphasis on negative news Negative emotional reactions Words such as "I," "me," and "mine" Personal appeals The "you" attitude Question 352 ptsWhich of the following is a measure of believability based on reliability and trust? Awareness Timeliness Hyperbole Effectiveness Credibility 36 Which of the following is an effective way to offer praise in a message? Identify a specific quality that deserves praise Add an endorsement to the positive statement Ensure the audience understands your expertise in making the statement Share your credentials before offering specific praise Incorporate hyperbole whenever possible Question 372 ptsWhich of the following is the most important element to include in support sentences? Denotative words Evidence New topics Connotative words Opinions Question 382 ptsWhich of the following is one way to establish credibility with the audience? Create a unique delivery style Endorse other experts in the field Take advantage of mobile technology when available Show you have done your research Use a conversational tone whenever possible Question 392 ptsSelect the sentence with the most positive emphasis. We failed to complete the process audit on time. We haven't completed the process audit. Because of Joan's inaccurate figures on the Haymen project, we are not finished with the process audit. We hope to complete the process audit by Friday. Question 402 ptsWhich characteristic is being displayed when you consider all sides of an issue? Knowledge Expertise Objectivity Audience awareness Honesty Question 412 ptsWhich of the following are words and phrases that unfairly categorize people based on personal characteristics? Euphemisms Endorsements Objective Biased language Hyperbole Question 422 ptsWhich of the following is an example of a hedging sentence? The employee's performance appears to be less than satisfactory. The deadline is next Tuesday. The financial statement needs to have two sections. None of these are hedging. Question 432 ptsWhich of the following should be considered during the first round of proofreading and revision? Making sure the document accomplishes its goals Checking spelling and grammar Making sure visual aids match the text Including all the key points researched Inserting heading and subheadings Question 442 ptsWhich of the following can be used to help the reader transition from one key idea to the next? Long sentences that explain structure A series of short sentences Short paragraphs Bullets Headings and subheadings Question 452 ptsWhich of these is an important consideration when you communicate with the same audience multiple times? Restraint Design and layout consistency Haptics Technical detail Balance of text and graphics Question 462 ptsWhich of the following should be the goal of a well-written document? To verbally and nonverbally convey the intended message Understanding the readers intent A high score on a readability index A mobile friendly typeface Visual appeal Question 472 ptsWhich of the following can be used to show that ideas are related and of similar importance? Multiple nouns to replace a single noun A variety of grammar tools Keeping the subject and predicate as close as possible Parallel grammatical construction Clarification of awkward references Question 482 ptsWhich of the following design elements creates visual contrast and resting points for the reader? White space Justified margins Boldface Restraint Varying type styles Question 492 ptsWhich of the following should be the goal when evaluating and revising the work of others? Adding interest to the message Helping the writer learn editing skills Rewriting the message in your style Making the piece more effective Changing the emphasis of the message Question 502 ptsWhich of the following is a disadvantage of using too many short sentences in a document? The writing becomes choppy Short sentences are more difficult to skim Short sentences don't contain enough information to be usable Short sentences will lack the punch and impact of longer sentences Short sentences usually have complicated structures
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